"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"Everything is simple…. So far… check with me after I receive the parts…
Update…. Received parts as expected… when expected. Hard to ask for more than that!"
"Absolutely the worst customer service I've ever had.
Ordered a gas tank with cap for my zero turn mower.
Got the tank but no cap.
Have you ever tried to run a riding mower without a gas cap???
Spent almost 20 minutes on the phone, waiting while I'm being told that my wait time is less than 30 seconds.
Once it gets answered the person couldn't care less about resolving the issue, and put me in another que with 10 people ahead of me, wait time, 10 min.
"
"I haven’t received it yet but the ordering process was no problem at all. Very pleased "
"Easy site to navigate and order. Received my parts much sooner than expected getting me back out on the water. "
"called in order (not good with computer) short wait time,helpful person,good experience.can't wait to go fishing and have my 25 merc preform good again."
"Absolutely great experience with boats.net. Great prices and fast shipping."
"Did not receive product!!"
“We apologize for any inconvenience. It appears your package may have been lost in transit. Please reach out to our customer service team for a refund or a replacement. We look forward to hearing from you. ”
"It's been a week and I have no updates or products"
“Thank you for your feedback. We are happy to know that you received your package. We hope to do future business with you!”
"Payed for priority mail still waiting"
“We apologize for any inconvenience. There appears to have been a carrier delay. We have issued a partial shipping refund. Please allow 3-5 business days for the refund to be processed back to the original method of payment. If you have any additional questions or concerns, please contact our customer service team. We look forward to hearing from you. ”
"if you cannot fulfill promised delivery by date then DONT list one..very misleading..Other sellers had item at lower costs but since i really needed by june 1 i chose boats.net..this is the date they listed that my order would arrive by. it is now june 3..no delivery yet so i spent extra $$ and my plans are ruined as my mechanic wont be available to install for quite a while now. "
“Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.”
"George was excellent. Delivery time is poor and needs improvement. Prices were fair. "
"Very happy with the parts are shown "
"No surprises, everything unfolded as expected"
"All good. Right part. Fast shipping."
"OEM parts and fast shipping. Will use again. Thanks"
A rep from Boats.net, Partzilla-BoatsnetCS, has responded:
“We do apologize for any inconvenience this may have caused. Please know at this time you may experience delays on our phone lines as this is our busy season. We do offer a callback feature, where the next available agent will call you back. Also, You may chat with us via our website for faster assistance. If you need help, please do not hesitate to reach out to our team via phone at 877-473-4595. We look forward to speaking with you to have this resolved.”