"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"Have a 1997 Pro 150 they had the inventory I needed to rebuild my trim"
"I recently ordered parts from Boats.net and after closer inspection realized replacing parts wouldn’t fix the block. Boats.net understood and excepted the return. Thank you Boats.net! "
"Fast Service and Awesome selection. A+++++++++++++++++"
"Got a not providing a shipping number but when checked there is no information. I have no clue if shipped and if so when they will be received. "
"Not good, paid extra to get and have not received "
“I'm sorry to hear about the delay in receiving your order. I see this order was delayed a couple times by weather with UPS which unfortunately out of our control, however I have refunded the shipping back to you and it should be viewable within 5-7 business days.. Thank you for your patience.”
"I ordered a carb from them and they told me they would get it in 3 days from the manufacture. I called them on the 3rd day to make sure we were still on track for me to get my new carb and my carb kits for the holiday weekend. They told me the new carb is backordered and would probably get it the following week.. Not happy on this considering their site says 3 days for out of stock parts and its going to be more like 10+ days.. Guess no boat for the holiday weekend."
“We apologize for the inconvenience you experienced with your recent order. We strive to provide accurate information regarding availability, and we regret that the estimated timeline for your carburetor was not accurate in this instance, I see it was received 2 days after it was ordered which is the timeline the website is showing. You should be getting your tracking number any moment, however I see that standard shipping was picked when placing this order which can take up 5-7 business days to be delivered after shipping. We understand your frustration and the disappointment of not having your boat ready for the holiday weekend as planned. Please know that we are working diligently to ensure your order as quickly as possible. We appreciate your patience and understanding as we work to resolve this issue for you.”
"Fast service. Thank you very much."
"The exploded views are easy to navigate and the parts prices are in line with the OEM dealer prices. and usually a little cheaper. Happy with the service."
"This was very easy to use and order"
"Propeller finder tool was helpful "
"The only issue I had when I ordered it said the 19th got it on the 22nd thank you have a good day"
"Customer service was good. Four stars because the website leaves a lot to be desired and almost impossible to find anything. When I put Mercury part numbers into the search it brought lots of parts to sort through some with just bar codes, no pictures. George was great helping me get the right parts."
“Thanks for the feedback. We happen to agree with you and have been working on changes that should drastically improve this in the coming months. Should you have any other questions or concerns, please do not hesitate to reach back out to us. ”
"Super fast shipping and decently priced. I looked on eBay first for the parts, but boats.net were cheaper and the stuff was new and not used. A++++ in my book."
"Found everything easily and thankful."
"Great service,found exactly what I needed and the best price on the Internet. Fast shipping,and the person I talked to was enjoyable to work with. Would definitely recommend this company to anyone needing boat parts. "
A rep from Boats.net, Partzilla-BoatsnetCS, has responded:
“I'm sorry to hear about the issue you're experiencing with your order. Please accept our apologies for any confusion or inconvenience this has caused. We are reaching out to the carrier to see if we can get them to get you an updated scan. Thank you for your patience and understanding.”