"I ordered a Yamaha electric starter kit from boats.net on a Tuesday. Despite the Fourth of July holiday falling on Wednesday, the kit was on my porch by Saturday morning. Excellent service. Email status updates with order status and shipping tracking arrived in my inbox immediately after placing the order and once the shipment was made."
"You guys have the parts I needed cheaper and faster than most this is the only place I can get a prop for my fd22a 1968 Johnson fast and cheap "
"Real easy to find parts I needed for a very old motor "
"Expedited shipping costs are reasonable too."
"I was looking for a rotary starter for Tohatsu outboard. Couldn’t find it myself. Used the chat and made contact with someone within 5 min. Another 2 min and they found my part. Easy checkout. I will use them again."
"Im very pleased with the ease of finding the parts that I needed."
"Found the parts I needed to get back on the water. "
"Love your website so easy to use, great prices"
"Love that there are pictures to verify the boat is correct. "
"Easy to find with the online parts listing. Very cool."
"Unfortunately the part I needed is late. Even after being expedited in shipping. "
"Customer Service did not give me the complete parts kit for my water pump assembly requiring I call back and talk to a technical person to get the other two parts that make up the complete water pump."
“We apologize for any inconvenience and thank you for your feedback. If you have any additional questions or concerns, please reach out to us. ”
"I anticipate that the product will be good"
“Thank you for your feedback. We provide OEM parts directly from the manufacturers. Please let us know if you have any additional questions or concerns by reaching out to our customer service team. We look forward to hearing from you. ”
"Great and easy way to get parts fast!!!"
"I liked this web site,it made everything easy, thanks...."
"Was telling me orders over 150$ get free shipping but I didn't get free shipping. I've used boats.net for years and thought that always applied."
“Thank you for your feedback. Free standard shipping is for orders shipping to the lower 48 states and for parts that are not oversized and or overweight. We apologize for any inconvenience but we show your order is being shipped to Hawaii. If we can be of further assistance please reach out to our customer service team. ”
A rep from Boats.net, Partzilla-BoatsnetCS, has responded:
“I'm sorry to hear about the delay in shipping with carrier for your part, and I understand how frustrating that must be, especially after expediting the shipping, I have refunded it back to you and it should seen within the next 5-7 business days. If you need any further assistance or updates on the delivery, please don't hesitate to reach out to our customer support team.”