"Easy booking and I like that you can pay in installments. Only improvement would be if you could choose different return flights but keep your departure flight."
"The site is easy to navigate. My only complaint is the travel time on American Airlines. Will be calling to see if better flight times are available."
"In booking we had several questions and at least one serious problem. I tried calling - was kept on hold for an HOUR and A HALF! They don't have much information about the hotels they book and tell you to call the hotel directly. (international call). Agents are very nice. Prices are very good. Service ****."
"Can never get through on the phone line - only time is on Saturday and the flight team DOES NOT WORK, I have been trying to get through on the phone for over a week!! Today I have been on hold for over 30 minutes -- very frustrating. I will never use book it again. I will be spreading the word how horrible you and to use another site for vacations."
"it was frustrating but we got a good deal "
"Bad Experince !!! great restaurants and services but worst rooms,old school key system to open the room door which is very difficult to open, struggle so much to open the door
rooms smells like molds
will not return to Riu
when I booked it I specifically asked for RIu palace my agent told me no Riu palance in costa Rica only RIu Guanacaste
but when I got there Riu palace was right next to RIu Guanacaste ,I am not sure why my agent told me no Riu Palace at Costa RIca"
"Been trying to change my destination for two weeks. I was told by the first agent that a ticket would be put in for me for flight exchange to call me back. Never received a call. I’ve now been calling for 3 days! Monday I was told that the department was so backed up that they just decided to shutdown. Tuesday I was told that they were closed and needed to call back the next day. Wednesday I sat on hold for 2 hours before I was hung up on. I’m now determining if I should take other measures due to lack of communication from the company. "
"The customer service representative that we spoke with was very helpful and polite. She took the time to explore numerous options with us before booking our trip. "
"Very easy to book and I got a very affordable package deal. I will be booking it again!"
"First time on bookit.com process was simple and easy.. will recommend to friends."
"I started to book my trip via the internet. I decided to call the number to ask a question, and after a few minutes the the most knowledgeable and helpful representative I’ve ever experienced; my trip was booked. He did everything in his power to make my experience worth the time, and I’m glad he did. I now feel 100% more comfortable about my arrangements, and look forward to a great trip."
"I have booked for the 2nd time and will book again and again!! Love it!!!"
"Horrible experience trying to change our reservation. Booked 1 week ago to punta cana, i cancelled with travel insurance due to the recent tourist deaths in the area. It has been impossible to redeem our flight credits for another reservation. Got stuck on the phone for hours listening to calypso music. Still waiting to here from someone."
"I was able to get positive help "
"It takes very long waiting period to just talk to a customer service reps stayed on hold almost 30 minutes just to be put back on hold again horrible "