ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2011-11-15

"If you're looking to rent any photo or video related gear, stop looking and go with Borrow Lenses. These guys have what you need, know their stuff, and have excellent customer service. What more could you ask for? "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-15

"Excellent service and products. Rented a 24-70 2.8 Nikkor and it arrived on time, looked brand new, worked flawlessly. Put the lens back in the container they sent it in, attached the label they provided and dropped it off at FedEx. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-15

"Borrowlenses.com is a great and reliable way to order camera equipment for those of us photographers who can't yet afford super high end equipment! I ordered online (since I live in Indiana), and received wonderful customer service via both e-mail and phone. They answered all questions I had both well and quickly, and were always there when I needed anything. To place an order online, you have to submit a photograph of your credit card, driver's license and a piece of mail to verify your address. I have to admit I was super super hesitant about doing this at first (who wouldn't be?!) but because I needed the equipment, I took the chance. And I am so glad I did! Everything is safe and secure and no funny business. They give you great instructions on how the shipping works, and everything got to me on time and in very good condition. Honestly the hardest part was having to send it all back! (I wanted to keep it forever!) I would definitely recommend this company to anyone. :)"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-11-14

"Great service and professional. No hassle - great for busy professionals. However the boxed they used to ship the gear in had been through at least 4 or 5 cycles. It was on the verge at busting at the seams and I was worried I would be liable for a damaged shipment.

Use new or better boxes please!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-14

"Ordered the Nikon 24mm f/1.4 lens for 3 days. Ordering was fast and easy. I only encountered a little bit of a situation since my billing address is different from my shipping address. Customer support has been helpful and considerate. two thumbs up for them.
Lens came in good condition as well.

Overall, it was a pleasant experience.



"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-13

"BorrowLenses.com is my new best friend! A lifesaver to say the least.
The staff was easy to get a hold of, very helpful and friendly.
I really like the sipping/pickup options. I'd love to see this company grow and become even more successful.
I've told my photography friends all about them including the local camera shop and I plan on doing more business with them in the future.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2011-11-12

"I had used a credited card that didn't match with my mailing address, this caused a HUGE amount of grief. I was sent an email by borrowlenses.com asking to call my bank and have them change my address on file or they would not ship my lenses. I did it, then borrowlenses.com couldn't figure out how to confirm with my bank my address change, this resulted in at least 4 emails back and forth. This whole process pretty much took all day, at the end of the day, the stress of it all just wasn't worth it. I did receive my lenses on time and did not have a problem with them or returning them. However, borrowlenses.com needs to stream line there process, I on the other hand, will try a different site next time. Not a great first impression!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-12

"1st class group at BorrowLenses.com. I have rented three items from them, extended the rentals with no issues. Their Help Desk even helped re-route a package for me seeing that we lost power an entire week."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-11

"BL.com is always prompt, has the best inventory, easy to use and browse their site, and their equipment is in better condition than my own."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-11

"2nd Rental as smooth as the first. Quick shipment. Item ready to go. Good packaging, fast shipment and simple instructions. Will rent from again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-11

"Equipment came in Good Condition, enjoyed the order. The service was so good I bought an extension to the rental. Shipping was Easy, and I had no problems."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-10

"There were a few hangups with my bank during the process (because I was shipping to a non-approved address), but that was my bank's problem. The BorrowLenses staff were very helpful in helping me coach my bank through the process.

Lenses arrived in perfect condition and well padded - and was as easy as dropping it back off in a fedex dropbox afterwards. $3k in glass for a bit over $100 shipped? Yes please!

Will definitely use this group in the future!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-10

"I needed two items for a one time event and rented a flash and lens for two weeks. The products arrived on schedule. They were packed extremely well. They were in perfect condition and ready to use. (I supplied the batteries for the flash) They worked perfectly and the return shipping was simple with the included label. The communication was great and helpful had I needed any help. I will use them again if the need arises. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-09

"It was a very pleasant experience for my first time renting a lense online. Another added bonus was that BorrowLenses has a local pickup location in San Jose, CA (Foto Express). The lens was in perfect working order (however, there was a clicking noise from the lens), and I had no issues with using the lens during the rental period of 7 days.

I would definitely rent another lens from BorrowLenses.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-11-08

"Delivered on time in good conditions with clear directions on how to ship back and when. I will definitely use Borrow Lenses again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A