ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2011-05-11

"This was my first experience with BorrowLenses.com and it couldn't have gone any smoother or been more satisfactory.

The lens arrived exactly when they said it would and worked perfectly.

The instructions for receiving and returning the lens were very easy to understand.

I called their customer service line once just for a general inquiry and the person that answered was cheerful and helpful.

I have nothing negative to say about this company and I will use them again and again!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-05-09

"Overall the selection of lenses is excellent, clear instructions for how to order and return the lens. Great communication throughout the process. Packing was simple and bombproof. Highly recommend!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-07

"I have rented equipment from BorrowLenses.com several times now. Each and every time the equipment arrived on time and in excellent operational condition. The customer support folks are excellent to work with. Absolutely no complaints."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2011-05-07

"Fantastic range of equipment that is reasonably priced to rent--especially as a Sony shooter. No problems in that department but instead my only quirk is their customer service: I returned a lens and throughout the entire process, the guy behind the counter did not even say "Hi" once as he was busy talking to another customer about his photoshoot. The only time he said something to me was "sign here" referring to the form you usually sign as proof of return and a "thanks". After a 22 minute drive just to get there, it definitely doesn't help to face customer service like that. Next time, it doesn't hurt to ask your customer "Hey, how'd the rental go?" or "How did the shoot go?"--to actually show interest in their customer. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-07

"Super Service, Great Lenses in Perfect condition, If there is a problem you will get help ASAP. I will use them again!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-05

"Borrow Lenses was extremely professional, and the equipment was in great condition. They made it very clear how to return the item, and I will definitely recommend them to any photographer!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-05

"Amazing service and well thought out shipping, notifications and returns. Will definitely use again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-05

"All I can say is stellar company. It turned out that the lens I had reserved was damaged, they noticed it prior to shipping, called me to offer a most desirable alternative and sent it out immediately.

I have nothing but praise for borrowlenses.com

Well done!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-04

"I've borrowed 2 lenses so far, and this company is excellent! I researched a local store for rental of their lenses, and it was far more expensive. Not only is the value excellent but the ease of renting and returning can't be beat. Borrow Lenses has a tremendous variety of camera lenses and gear available for rental! I will be renting again soon."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-05-04

"Thank you for such excellent service. I rented the50mm L 1.2 lens. I was so impressed with the fact that it came with a uv filter. It was easy to pack back up and ship back. The only thing I wish I would have paid attention to was the fact that you have to sign for the package. I wasn't home and had to drive to Fed ex to pick it up. Other than that, it was great!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-04

"Quick to ship your item. Lenses were in good shape. Always a pleasure."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-05-03

"My experience with BorrowLenses.com was A+ the equipment rented as follow: Canon 24-70 2.8/f L series lens, 480EX II speedlite, Gary Fong difusser, and BG-E8 battery grip and extra battery. All the equipment mentioned above were in excellent working condition. I was very happy with the pictures taken. The support staff (Josh) was very helful as well. Thanks again I shall return."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-04-29

"Every aspect of the process was Outstanding... I placed the order on Tuesday and had the lens on Thursday. Excellent condition...paperwork and packaging for returning were precise, clear and very easy..... all packaging excellent.. This was the first time I have used them and I was a little apprehensive at first. No Need... great customer service and follow up ... flawless simple process.. I will certainly be using them again..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-04-28

"Great staff. Top notch equipment. Competitive prices. Super easy delivery/return."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2011-04-28

"After looking for a reliable lens rental company I came across BorrowLenses, at first I was very skeptical about the long distance relationship but now that I just completed my first order I'm very happy with their reliability and communication all the way thru. I will definitely be recommending them and more important I'll make them part of my business"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A