"Product as described and online exercise videos extremely helpful in developing a workout routine for someone new to kettle bells! Positive results after 3 weeks and convinced! Highly recommend! Just wish they higher weight were offered."

"the website was easy to use and all the information was at my fingertips."

"Product looks good but 10 week wait time is ridiculous. No idea how good it will be"

"I purchased the upgrade kit for my Maxtrainer and had an issue with my order and had to call them tonight. Two hour hold time, when I got to talk to a live person they weren’t trained on what I needed and stated they would put in a tech support request. Two hours.. the IRS answers quicker. "

"Within the last year, I purchased a tread climber, Extreme 2 SE, and some accessories. The tread climber has been problematic since purchase and breaks down with a "CRNT SOC over MCB" error with each use. I've spent time and additional money trying to fix it with support. The Extreme 2 is a decent gym, but after paying nearly $1500 on bowflex, I found Amazon had a nearly identical exclusive version for $600. BIG difference, but bad on me.

But here's where I really take issue: The Extreme 2 SE may peak at 210 in some circumstances, but I can't bench 210 plates 50 times, yet I can press the rods that much. So I had to spend another $100 for a 100lb rod upgrade. Before purchase I checked with chat, was told that it was in stock, and bought direct rather than through Amazon. 6 weeks later, it still hasn't shipped. I'm being told another 4 weeks (which is about the same timeframe as if I purchased TODAY, let alone 6 weeks ago). The agent gave me the excuse that their warehouses are backed up. However, this is basically a lie, because I ordered another accessory at the same time that the "backed up" warehouse shipped within a couple days of purchase.

TL:DR Underperforming, overpriced equipment, and deceptive excuses for nautilus."

"The site was simple to use "

"I recently ordered a Bowflex Revolution and an equipment mat. Not thrilled about the fact that Bowflex cannot manufacture enough machines to not require a three-month wait for delivery.

I'm less enthusiastic that not only does Bowflex charge shipping for a $3000 machine, but it tacks on ADDITIONAL shipping costs for the mat.

This is simply poor customer service. At $3K for a machine, you'd think shipping would be free. At $3K for a machine you'd think Bowflex wouldn't nickel and dime its customers for MORE shipping costs for an item in the same order.

Bad form, Bowflex. Do better."

"Order process is easy to use"

"I was all excited to finally order a bench after it wasn't in stock for months, until I received my tracking information. My bench will not be shipped in weeks. Key shipping information will help to make informed decisions. "

"There was a coupon for 10% off. I asked them to apply it retroactively after waiting on the phone for 2 hours to speak to customer service. Was told they will apply but I was never credited back the amount."

"A cable on my Bowflex EXT broke, one that connects to the rods. I knew that there are newer models than mine, so I wanted to make sure that I was ordering cables that were the right length. The site didn't list the lengths, only model names, none of which were mine. I called tech support, and there was a two hour wait. So, I orders a set of cables and hoped for the best. Then it turns out that there is an eight week time to get the cables shipped. So, just over one week into the wait, I don't know if I ordered the proper cables, and can't use it for my exercise routine. I've liked my Bowflex, but I'm very disappointed by the service and support."

"Great service. Maybe get more help."

"Bike ordered in June not yet received. Yet billing statement sent for piece received advertises it. "

"They do not pick up phones or answer emails. Super slow shipping"

"Tammy did an excellent job answering my questions and providing options. "