"Incredible Customer Service, and a Beautiful Diamond! I Very Highly Recommend Brilliance.com "5 STARS WITH OUT A QUESTION"
I was planning on giving my wife a very Special ring for our 25th Anniversary, after visiting all of the online sites and stores in San Diego and Los Angeles CA. I contacted Brilliance, Anthony Cappola was the sales person that contacted me and I told him what I was looking for, I still had a full year to make my mind on the right diamond, for the whole year Anthony kept sending me different stones that met my desires. I went on a trip to Hong Kong, India and Dubai one month before our Anniversary and I look for Diamonds while we wore there to compere prices and I still came back and bought a 6+ Carat round diamond from Brilliance. After I made my mind, my 25th Anniversary was in 4 days Anthony and Jonathon went the extra mile to make sure I had it on my hand on that day. I really appreciate everything they did to make my dream of giving my wife a very Special gift for our 25th Anniversary a reality, It's not easy to spend over $100K with out seeing the diamond first, but I trusted Anthony and it paid off big time. Read Less"
"Brilliance sent me the perfect ring. It was exactly as I had ordered it. The sparkle is spectacular, and the led lit box made the presentation even more exciting. She absolutely loved it!"
"My experience was pleasant. Online customer service was exceptional and saved more money. I was given helpful information and suggestions for matching bands were provided. The rings are extremely beautiful! I was super excited when I received my engagement ring from my love! Brillance does not disappoint! They made sure we received our rings by the specified date. Choose Brillance!"
"Amazing experience all around, was quick and easy!"
"We were looking for an upgraded wedding ring as we have been married for 10 years and I wanted a different style. Brilliance offered the style I was looking for, at a wonderful price. Delivery was smooth and on time, absolutely no complaints!"
"I was reluctant at first, thinking I was going to get a beautiful diamond ring online for a great price and quality, I really thought I'd have to go to one of those big jewelry stores, but no,I got what I ordered for my girlfriend, great price, no hassle, guarantee ,no high pressure salesperson, GREAT DEAL! WIN,WIN! I would DEFINITELY recommend Brilliance, and will be a repeat customer!!!! Thanks Brilliance!"
"Quick turn around time and the ring is absolutely beautiful. Great customer service as well. Definitely recommend!"
"For my 10th anniversary I wanted an upgrade but knew I could never afford a “dream ring” if it was a mined diamond. I took a chance on Brillance because I liked their setting designs best. I chose a 2.41ct round lab diamond. $850ish vs $20k for mined.
I emailed several times and always got a friendly response. The quality of the finished ring is top tier. It is solid quality gold and stones. 100% I tell everyone about Brilliance "
“Hi Ann! We are so delighted to hear that you had an amazing experience with us. Happy 10th Anniversary! Wishing you both a lifetime of happiness together. Thank you for choosing us!”
"For our 10th Anniversary, I decided to surprise my wife with a ring. An upgrade from what I had given her years ago to show her how much I love her and appreciate what a wonderful Mother she is to our children. I also didn't want to put a hole in our savings to do it. Brilliance did a wonderful job, within our budget, the quality of the ring, the size and durability of it all was perfect. She wears it on special occasions, and she DEFINITELY LOVED it when she first saw it. We had great communication with the Brilliance team, and the ring came in a timely manner, the kept us posted on where the ring was in the making process. Overall, we would definitely order from Brilliance again in the future."
“Hi James! We are so delighted to hear that you and your wife had an amazing experience with us. Happy 10th Anniversary! Wishing you both a lifetime of happiness together!”
"I purchased a loose stone and when it arrived it was brilliant. The description was spot on and certainly did not disappoint. "
“Thank you so much for sharing your positive experience with Brilliance. Looking forward to serve you again!”
"I received a 2.2 carat engagement ring today (manufactured diamond) and it was absolutely astoundingly beautiful. So much better that I was expecting (and I have high expectations). Such a gorgeous diamond. I will undoubtedly make Brilliance my go to jewler in the future for all my needs. I cannot recommend highly enough. I would have paid so much more through any competitor and not received any higher quality. THANK YOU BRILLIANCE "
“Hi David! We're so thrilled to hear that you found the perfect diamond with us! Thank you for your kind words and recommendation.”
"The whole process was very easy. The team was very helpful and the prices for their diamonds were the best by far."
"Definitely a really poor experience. Immediately offered to "rush ship" for $200 which was declined. Then CS reached out and asked when we wanted it. Upon giving a date they said they would rush the order. Of course, rushing meant nothing more than shipping nearly a month later. There are dozens of other companies...avoid this one."
"The diamond was flawless and at the best price I could find. The packaging was professional quality and the diamond case was just as good. "
"Exceptional service, the team at brilliance provided great communication throughout the purchasing process even helped me get it in time for the day I had planned."
“We truly appreciate your feedback. We are always happy to serve you!”
"My fiancé wanted to go with brilliance instead of a ring store because of its affordability, and I’ve never been happier! It is the exact style and a larger size than I ever thought I got, for very cheap!!! I’m going to treasure my ring forever, and have him buy my anniversary rings from here!"
“Hi Alexia! We really appreciate your wonderful feedback on our services. We can't wait to serve you again in the future!”
A rep from Brilliance, brilliancecom, has responded:
“We truly appreciate your feedback, Alexis. We are always happy to serve you!”