"Brinks helps me feel reassured my family and myself are safe and the price is reasonable, but I am upset the representative didn't tell us we needed to file an alarm permit with the city we live in. Now in concerned we will be charged for a false fire alarm when fire department was dispatched after calling only one of the two numbers we have on file. I spoke with the rep to have both numbers called before dispatching but I'm disappointed because that's what the representative told us was the procedure in the first place."

"You all do a great job. However, very hard to get someone to answer the phone. Your doing much better than Moni. They had horrible customer service. Keep up the good work. Brinks is much better!"

"A waste of time you need to hire people who can speak and understand English. This is America and English is the language. Next time if I have a problem will cancel service. If the idiot had spoken English the problem could have been handled in less than 5 min."

"First two calls did not recognize the problem. Now I have an extra battery."

"We no longer get phone calls when we have an alarm trigged."

"I called 2 days in a row. The first day you told me how to set up the window sensors, but I couldn’t do it. The next day I called and set up an appointment for a technician to come to our house to check our system."

"It was a friendly and helpful experience"

"Second representative did a better job vs the first, both represetives appeared to be new and with minimal experience. They were not horrible just lacked experience."

"Very satisfied with Brinks. Just needed clarification on company name from billing situation. Customer service number not easy to find on statement or internet."

"The Tech’s knowledge and ability to verbally explain what was needed for the smoke alarm so that I could understand was wonderful."

"She was great her interaction was excellent has me laughing"

"If you have a promotion for giving a camera to your customer it should be with no strings attached I’m not under contract but still with you but that’s not good enough to get a free camera for so call loyal customers we are only loyal if we are under a contract???? I will be giving other companies my ear maybe they want to do better!!!!!"

"My general experience was very very good."

"The home equipment needs to be easier for customer self-maintenance."

"Just know that when my contract is over I'm done with brinks.To many bad experiences"