"In my opinion. Brinks is best."

"I am very satisfied with Brinks, I just have some other personal considerations."

"Don't like my experience with this company"

"Survey way to long and seems like the same questions over and over shorten it"

"Too long a wait for assistance."

"Great. Everyone is so nice and helpful."

"Speaking to agents to resolve issue is OK. Alarm monitoring meets expectations. My issue is your web site. It does not allow for flexible customer input."

"Both the initial agent and the installation tech were very helpful, friendly, and thorough."

"This is my first call in and the tech was awesome, thorough, friendly, and knowledgeable. It was a very personable experience. I didn't feel like the rep was reading a script. I felt like she genuinely cared, and was looking and fixing adjacent issues."

"You do not respond in a timely manner to alarms. You are buying out too many companies, and cannot handle call volume ."

"The person that took the call went above and beyond his duty to get us operational. I am very upset that our alarm would go out and there was not a call made to let us know. When we needed a tech we were told they don't work on Sundays. Not the right answer when you are dealing with Multi million dollar companies. We had another power issue previously and it was like pulling teeth to get a tech to come out. I really want to go with another company however the buyout on my contract is too much."

"When customer service transfer the call the Oficial does not speak Spanish and cut the call. I called for the second time and the customer service oficial that speak Spanish help me and resolve my petition."

"Customer service was great! The young man stayed with me the entire time. At one point we got disconnected and we called me right back. He walked me through all of the steps and I was able to get my issue resolved."

"My auto pay stopped and I didn't realize it. I had several missed phone calls from y'all with no voice mails. Had you led me a voice mail I could have reacted sooner."

"Fair. It took to long troubleshoot system."