"This is the second time I have used build.com and I couldn't be happier . There was an order mistake on my part and they cleared it up right away for me. the person I talked was very nice and returned my calls very fast. And it was at my door really quick. I'll definitely use them again."
"Everything went great Tofer Johnson worked hard to bring everything together. Our company order over 5,000 dollars of lighting and electrical. A couple of items came In broke Tofer made sure items were replaced or parts sent to us. Great work Tofer. We will be buying again from you. Products were excellent."
"I have several incorrect parts related to the one I need. They don't seem to have any one with the knowledge and/or time to fix the problem."
"I ordered a light from Build.com (lighting direct) on Nov 5. It showed 3-4 weeks for availability. There was a second smaller piece too which shipped right away. When I saw that my credit card was charged I checked the status and found it said 'ready to ship' so I assumed I would have it soon np. When I called today (11-19) I was hasseled by 2 different woman who clearly were never trained in customer service. I was left on hold for long periods of time, interrupted while I was speaking and treated horribly by someone who was supposed to be the customer service manager. She claims the item would be shipped 12-19 because it missed the container. Really? so they knew that and didn't update me and charged the card when clearly I wasn't getting the item for at least another month. NEVER AGAIN"
"I am a general contractor in the Chicagoland area who began using Build.com about 6 months ago. I have ordered dozens of times and had great results, fast delivery and low prices!"
"I did a search to find the best prices on the toilets I wanted. This vendor was running a free shipping promotion that made their cost lowest. Shipping was faster than promised and the freight company delivered them into my garage."
"On 3/3/14, I purchased three toilets through Build.com. They were delivered quickly and were stored for several months to be installed when the bathrooms were ready in our new house. When they were finally installed, it was discovered that one of them had a defective bowl. Build's customer service was great as usual, but because the toilet had already been connected, the replacement had to be approved by Kohler. I called them and they immediately sent me a letter authorizing Build.com to replace the product at no cost. Build quickly processed the transaction and sent out the replacement bowl within two days. The customer service at Build and their faucetdirect.com division is absolutely wonderful and very rare these days. Kudos also to Kohler who stepped up without hesitation and followed through quickly. "
"I bought a Minka fan - they shipped it the day after I ordered it and arrived in a few days in good condition. I am extremely satisfied with the product and with Build.com. "
"I recently ordered 2 front lights and a lamp post top for my husband for his birthday. (that's what he asked for) I shopped for weeks and found exactly what I wanted on your site. The order came promptly, everything was packaged well and in tact. The quality was fantastic. They look stunning and we are very pleased. Our entire experience was a 100!!"
"Online shopping experience was smooth, shipping was fast - no complaints. What's most memorable though is their customer service team. I did a live chat with a rep regarding a product that was on back order, he took my info. and set up my order so all I had to do was click on a link to a personal shopping cart that was ready to go with my order. Just had to confirm and pay. I was impressed. Thank you Tofer!"
"Price was best on line! Shipping was unbelievably fast! Faucet looks great in the box .... now, if I can get my son-in-law moving ----"
"Ordering online though Build.com is a breeze, There web site is easy to navigate, to help me find what I am looking for, to complete my projects on time and on budget. "
"Every product I have purcahsed from build.com has lived up to expectations. The products are of good quaility and extremely low prices, especially when shopping their sales. I would reccomend all of the build.com sites."
"Build.com is a pleasure to deal with in both instances I've used them for a project. The first remodel was of my father in law's house, and the build.com orders started with the hardwood flooring, and from then on we were hooked. Excellent customer service and amazing selection keep me coming back, and prices are always the best around. Now that I have my own house, I get to partner with them again, starting with lighting this time."
"Build.com is great (and the other sister websites facuetsdirect.com ect.)!
Kristen Kieffer is awesome, she is so helpful for me as a purchaser for a general contractor. We communicate ALOT :)
Great prices, great services, and timely deliveries!"