"Outstanding service. We were matching our original Kraftmaid copper hardware and these were spot on. The enlarged images on their web page helped to assure we were getting the right product. Thank you."
"My shopping experiences with build.com have all been outstanding. The web site is excellent and easy to use. Customer service is exceptional, friendly, knowledgeable and courteous. I had one small problem with an order and it was resolved expeditiously and with no hassle. I strongly recommend using build.com with any reservation. I remain a completely satisfied customer and will use the company in the future. "
"Ordered blanco sink, basket strainers, grids for sink bottom, moen faucet. Order was split and shipped (free) from 2 locations. Both arrived within a few days of ordering...in perfect condition. The sink was so well packed I didn't even examine it until the plumber came to install it. Saved me a third of the cost to purchase through a local distributor. Would definitely use Build.com again."
"Ordered a bunch of cabinet pulls and received only 2 of them. Called them twice and no one could explain what happened to rest of the order - I was put on hold and then told that they were going to call me back, but they never did.
Right now I'm on hold by the manager... "
"3f living is a full service Interior Design and Project Managment firm based in Manhattan. We use Build.com for 95% of our purchases and i cannot say enough about the quality of service. They have been amazing and helpful in all ways. This particular order was complicated as the items were very specific. Tyler Vogel helped guide us throughout and even searched out ways to help us execute our goals. we thank Build.com and we thank Tyler for excellent customer service."
"I am a recent customer of Build.com and find their prices to be great with timely delivery. I will continue to shop Build.com"
"I had a perfect experience ordering from faucetdirect.com. I recently completed a renovation of my master bath room. I ordered all of the plumbing fixtures (sink faucets, shower faucets, tub, and tub filler) and towel bars from them. The order arrived very quickly. Everything was completely as expected and in great condition. I will definitely use them again in the future."
"I started 2 bathroom remodel projects and started searching for fixtures at the local brick & mortar stores (HD, Lowe's, etc) and was not entirely enthusiastic about the products they offered. I started searching online and finally decided to purchase ALL fixtures from Build.com (this was from the drawer pulls to the tub). Everything arrived on time in perfect condition and at a reasonable price. The one thing I do have to mention is that each time I had to call in for questions or to arrange a return, the reps were FANTASTIC. The customer service they provide is excellent. I have encouraged friends and family to use Build.com and I will continue to buy from Build.com for any of my future home improvement projects!
Thank you."
"I found a light fixture through LightingDirect.com that was perfect for our needs - the appearance, the appropriateness for a bathroom's moist environment and the price. The fixture arrived when and as promised. We installed it ourselves easily and are enjoying it. It was a very positive experience."
"I purchased a Moen kitchen faucet on 9-22-14. It has been installed now for 2 weeks.I love the way it looks except that it will not stay in (hangs out about an inch). Then when the water is turned on it gradually comes down a little more and when the water is turned off it falls out another inch (doesn't matter if you do it slow or fast). My contractor told me to buy a Moen. He has never had a problem with one. Maybe this is a defect? Can I return it? I will have to pay to have it taken out and another installed. But this one is terrible! I have a short video of it, but there isn't a place here to attach it
* Problem solved, my contractor was able to fix this faucet."
"Good customer service; they helped me quickly and patiently. I highly recommend them for your lighting needs. This particular Tiffany lamp that I purchased on this order looks a lot better in the photo than in real life; a bit disappointed since I basically bought the same thing at Home Depot (albeit a while ago) for $7. This vendor's price is $41; too high for the quality of the product. Sorry guys."
"We are building 2 homes in two different states, so shipping could have been a disaster with two mailing addresses. Not a single problem. Only one item returned with no questions. Having a personal salesperson is the best. When I can't find what I'm looking for, I describe it to him and usually during that same conversation he makes the best choice for me. Cost, quality, shipping time, personal attention and ease of shopping has made my life easy during two projects. Thanks Aiden for all your help.
Jill Covington"
"My shopping experience with Build.com was simply "off the charts good". To say they have great call center people wouldn't be enough, I chalk that up to great leadership who empowers their call center folks to make decisions right away, that are in the best interests of the customer. They made me super pleased with their service, not to mention I am in love with my wonderful ceiling flush lighting. It makes my entrance look amazing! "
"I love this store. Very easy to use. Anna Caldwell is the bomb!!!"
"Nothing but positive results with build.com. Shipping has been fantastic. Even though I don't choose to pay for expedited shipping, there has been an instance where I purchase an item and it's on my doorstep the next day!"