"Off to a stellar start with this retailer. their all-in price was best i could find. The best part was after I ordered online, the sales rep who was assigned to my order, Steven at ***-***-**** x 204, contacted me. He was truly helpful and set me up with some things i had overlooked in the order. I would definitely order from ButterFly Photo again and recommend buyers use Steven!"
"Purchased a Plasma TV and it was broken in shipping. Butterfly Photo filed a claim with Fedex and refunded the total cost of the unit. That's how a customer should be treated."
"Ordinarily, I buy photo equipment from B&H Photo or Amazon.com. This time, the camera I wanted to buy as a present-- Canon SD 790IS -- was out-of-stock at B&H and unusually expensive at Amazon. Dell had the best price; I ordered; paid extra for next-business-day delivery; but without notifying me they failed to deliver.
Thanks to resellerratings.com, I found ButterFly Photo (and avoided several "low ball" sellers). I ordered over the phone; paid for expedited (but not next day) delivery; and they delivered the next day. (No one was home, but UPS came back today.)
The person with whom I spoke was pleasant. He did not try to sell me anything else. And the price was right.
Postscript. ButterFly Photo delivered before the promised date. The camera was properly packaged."
"I purchased a Samsung LN40A630 LCD from ButterflyPhoto (at the Amazon.com site) and it was delivered as I had expected. I noticed a defect and contacted ButterflyPhoto Customer Service and following their instructions sent it back to them. After many many days of no TV and nothing to show for my investment, and no responses to my email's I filed a warranty claim and was refunded the entire amount by Amazon.com. Amazon's Customer Service representatives at least had the courtesy to take action and express real time concern about my situation which resulted in getting my full purchase amount refunded. I had a miserable experience with this company and would not recommend them to anyone. I did not check this company out prior to purchase, I just relied upon my past purchasing experiences with Amazon and thought that any company selling on Amazon's site would be a safe bet. If I had checked this company out and read the reviews that other's have made I would have not purchased this TV from them. Great TV, no real time customer service, poor communications, unfulfilled commitments, from ButterflyPhoto resulted in a very disappointing purchasing experience. "
"Butterfly photo is seriously a bargain. I got my camera, accessories (MB cards, long life batteries, bag, zip, etc) the whole package for a great price! I would of paid at LEAST $300 or more for these items at Best Buy. I paid 199 plus a 3 year warrenty! Shipping was quick! I highly recommend"
"It was a pleasure doing business with Butterfly Photo. I had called several online companies and found that Steven ***-***-**** Ext. 204)from your company to be the most courtious and helpful representative of any of the companies I called. Although many of the them had competitive prices, Steven's attitude sold me on your company. "
"Initially I had some difficulty with receiving a camera on time after ordering. After talking to Steven in the customer services department, the company more than generously compensated me for my problems. They refunded the overnight shipping charge and offered me a 3 year extended warranty at no extra charge. Based on this interchange with Steven, I would definitely buy from this company again. "
"I had problems with my order, however when I requested the first person (in sales) I had spoken to - his name is Steven - all my issues were resolved and I received the order in record time. Steven did a great job - he's the only reason I kept the order from Butterfly Photo and didn't order from another company."
"I submitted my order for a Nikon S210 and there was a problem with the processing because my billing address is different from my shipping address. I tried to contact them on Sunday (2/8/09) but they weren't open and I kind of had a hard time getting in contact with someone because their hours of operation on the website, email, and telephone were all completely different. Once I did talk to someone the issue was completely resolved. I can say that they are truly polite and are there to make sure that you are a satisfied customer which I am. I would definitely buy another electronic item from them, I am pleased."
"After finding Resellerrrating's website, I reviewed ButterflyPhoto's ratings and felt confident to order my Sony HDR-SR11 HD videeo camera from them. After not getting a shipping notice a few days after ordering, I called them. The customer service representative checked into it and apologized for teh delay. They ahd not received a new supply in because of the severe winter storm hitting the Midwest and the Northeast. A major snowstorm was hitting both areas and I understood. She stated she would waive the shipping charge and would notify me as soon as they shipped it, which was expected in a few days. Two days later, I received an email stating the product was shipped and I received it 2 days later. I am very pleased with the product and the attention Butterfly Photo gave me on my order. I got the product at a great price and will buy from them again. At least they treat you much better than that farce of a business called 86PhotoVideo. "
"The service representative Steven was extremely helpful. I purchased a Sony XBR 37 Television with a 6 year warranty. The television was $200 less than other stores and didn't include the warranty. To everyone in the military shop here first, I mentioned that I was in the military and received a free upgrade on HDMI cables that were valued at $100. Overall a very pleasant experience and would recommend to friends, family and military personnel to shop here first."
"Steven was very helpful with my order. I also thought the camera package was a very good deal (with the extra battery, 8 GB card, etc.). I bought one in December for myself from Butterfly and this one is for my brother's wife. I have never been disappointed with Butterfly's service and support."
"I just wanted to quickly mention what a great experience I had ordering from Butterfly Photo. I ordered a Samsung 52A750 and my sales rep was named Steven who was compelely helpful and very knowledgeable. In fact, I kept his number because next time order I want to make sure to work with this guy again.
He was able to save me a ton of money, and I would refer him to any of closest friends and family because he didn't care about selling me overpriced stuff I didn't need- he's completely honest and full of integrity!
In case you're interested, his number is ***-***-**** x 204...It's definitely worth a call. "
"I talked with Steven at ***-***-**** x 204 today about the shipment arrangements. He seems quite knowledgable and was truly helpful and arranged for me to have quicker shipment and better delivery in addition to an additional 5 years on-site coverae warranty on the Samsung 32a550 I purchased from Butteryfly. and are covered for 6 years. It looks like I will save a lot of money and if eerything continues as it has, I woud recommend Butterfly to my friends. "
"Was very happy wih order. Steve was very helpful in getting my order done. steve call me back just about every other day to update me on my order status. I think that everyone over at Butterfuly Photo are great. Will use again. Thank alot."