"The worst company I have ever dealt with. As an administrator of a school district I ordered a $2,000 camcorder and NEVER received the product or a refund. After 18 documented phone calls to customer service I still have had NO calls returned. This is fraud and the company should be out of business. I will be informing other business contacts to never use this company or any other company associated with this firm.
"
"Great transaction and very fast shipping."
"We purchased a 52" Sony television set and received delivery even earlier than promised. The saving over the Sony direct discount price was $440. This was our third experience with purchases from Butterfly Photo and we have recommended them to our friends on several occasions as providing the lowest prices and excellent service."
"great communications, great service, glad to do business with."
"Everything went smoothly with a great price"
"Excellent service - prompt delivery, product intact and fully functional, great deal on 3-year warranty and HDMI cable"
"Very Satisfied= Customer service was excellent- ordered a SONY camcorder on Tuesday and received it on Wednesday."
"Sounds like I had a really similar experience recently as several others. I placed an order over the labor day weekend for a Samsung LCD TV, and when the sales team got back to work after the long weekend, I received a call stating that the TV was backordered. He offered me a different TV for the same price that was actually not as good as the one I ordered, so of course I declined and just told him to let me know when the Samsung was available.
About a week and a half later I checked their web site and saw that the Samsung TV was showing as "in stock" so I called them back. After getting bounced around to two different people, I got bounced back to the first guy that I talked to (His name is George Han). He finally said that he could help me out--it looked like the TV was in fact in stock, but my original order had been canceled. I asked if he could replace my original order, and he said yes, and that it would get shipped out within a day or two.
I never got any confirmation emails or tracking numbers, so I called them again a few days later. Had to leave a voicemail for George. No call back from him. Two days after that, I called and got George on the line--he claimed to have no knowlege of our conversation, and told me that the tv isn't in stock and the order was never placed. I made sure they hadn't charged my credit card for anything, and told him never mind, I'm taking my business elsewhere.
I just ordered the TV through Amazon--same price, plus white glove shipping is included (whereas butterfly photo only was shipping Fedex for that price)."
"A hassle to deal with. I ordered Sept 1, which was a holiday so I expected a delay in the processing. So I waited until Sept 4 as the Samsung TV I ordered had a "in stock. ships in 2-3 business days" for its status. I called as was transferred. No one picked up and left a message. The next day, I called and one person was extremely helpful. That was the only good thing about shopping with them. However, she had to get another guy that wouldn't pick up herself and then I was able to find out that the order was at least 10 days backordered. No notification at all about this. I had to call multiple times myself to know. Well, I called again and asked to cancel the order which she promptly did. If just ordering the TV was this problematic, I could not have imagined if I had gotten a defective one or if they shipped the wrong item. "
"I was extremely disappointed by my experience with ButterFly Photo. The day after I placed my order online for a home entertainment receiver, I got a call trying to sell me an extended warranty and discovered my order had not yet been placed. I never received any email confirmation with an order number. I called the company the next week to ascertain when I might expect to receive my component, I was told ButterFly would not be receiving them for another week, after Labor Day, and was promised that it would be sent to me 2nd-day air shipping. I was also promised a confirmation email with an order number would be sent that day. Three days later (and STILL no confirming email!) I got a call informing me that ButterFly could not get the receiver from its distributor at all, and they tried instead to sell me the next higher (and more expensive) model. I was thoroughly disgusted by the entire experience."
"The worst onlie shop that ever I have seen. This doesn't update if the product is available or back ordered. I have placed an order for Samsung TV on August 23rd and have been calling them to know the status. They said it will be shipped soon. Finally after 10days they said the product is backorderd so it may take 10 to 15 days more to ship. So, I had to cancel the order. After Cancelling the order they did not return my money. I am not able to buy a TV because Butterfly photo is holding my amount. They are playing with the lives and emotions of the customers. IS this fair with this store ? Customer support is the worst, they are rude. I suggest do not buy any products from this store."
"Product:
Sony 52w4100 hdtv
Looked over the web and Butterfly Photo had the best price, beating the "Buymore" in my neighborhood by over $500. Called on the phone to check current price and ask what company was guaranteeing the extended warantee and what the price might be. (Normally I do not buy any kind of extended warantee, but I was checking because I was nervous about buying something so expensive from across the country, and because I will be watching this hdtv for many years.) The salesman offered to discount an extended warantee if I bought it now and so I bought the hdtv and the warantee, price still hundreds less than my local buymore. Salesman offered cables and mounting brackets and I declined - no high pressure just an offer of accesories I might need. I would expect an upsell script as standard practice in any sales experience so I was not upset and they did not press - so nothing out of the ordinary there. (I already had cables and did not need the wall mount). The next day I was surfing the web and came across this site, I looked up Butterfly Photo and my heart sank as I read all of the negative reviews. I considered calling right then and cancelling, but I figured that I could always dispute my cc charge if there was an issue so I just waited and hoped for the best. The next day Butterfly sent me an email with my shipping tracking number. The first tracking confirmation hit was in Kansas City (more about that later). I tracked the tv across the states (I live in California) and it arrived about a week later via Yellow Freight. It was not double boxed but looked OK. Driver said he could not carry it into the house, I told him I was concerned it might not work after being shipped such a long distance, so I opened it in the driveway and hooked it up to some power, everything looked fine, so I signed for it. I was talking to the driver about the purchase saying that it seemed to have come from New Jersey intact and he told me that is not where it shipped from. I looked at the box which said "PC Connection Services" in Ohio, so apparently it was drop shipped from there. I have since set the TV up in my family room and everything is fine. TV looks great, no dead pixels, everything is as advertised. So my experience is that I found a hdtv at a great price, got what I paid for in the manner I agreed to, in a time frame that was advertised. I would expect any salesman to try and upsell me and there was no pressure when I declined the cables and wall mount. There were not a lot of frills and the tv was apparently drop shipped from another company, but this does not diminish the fact that I got what I paid for in the time frame I expected. The price was great and I have been enjoying my hdtv for almost a month now. So I would recommend this store and would buy from them again. They do not provide a lot of frills and hand holding, but they did have a great price. "
"With ButterflyPhoto.com guarantee:
Shop with confidence
* No hidden charges
* Low flat rate shipping
* Satisfaction guaranteed
* 100% secure shopping
* Includes USA Manufacturer Warranty
* All items are brand new
See how we ship: Corner Boarding/Bubble Wrapping/Double Boxing/Shipping and Delivery on time. Free shipping
Not the best price on Internet but their price is great with item(new) shown in stock and usually ship in 2-3 business days. I decide to place an order with Sharp LC52SE94U on 07/20.
Missed the phone call on 07/21 from the salesman. I called back on 07/22 at 10:00 AM to arrange the delivery. The salesman try to sale the faster shipping and other items but I kindly declined. He did not pressure me into it. He mentioned that I will received the product in 7-14 days and I have 2 days to report damage after received it just in case it happened. He said he will send me the tracking number today(07/22) thru email and I do receive it. On 07/23 receive email from delivery company to schedule delivery on 07/28.
So far so good and I'll update again.
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got this TV delivery at 2:30PM on 07/28. There is small cut open on the Box. It did not ship with Corner Boarding/Bubble Wrapping/Double Boxing as advertised in the website but fortunately there is no damage to the TV. Watch the TV for 5 days and everything looks very good. The price is dropped $70.00 after I got the TV. Based on this experience I will buy other products from it again.
"
"Ordered a Panasonic TH-50PZ800U 50 on June 22nd. Best price on the Net. Item showed in stock.
Get a call a day later from a guy in the "TV" department who tried to sell a warranty (I bought it, price seemed good) faster shipping for $90, which I bought and a "line filer, power strip" that he originally offered to me for $185.00. After some haggling, he offered it to me for around $80 which I bought. I then looked up that item at Amazon and found I could buy it for $35.00 so I called and cancelled that item.
A few days later, I get an email stating the item has been slightly back-ordered, and it would be an additional 3 to 5 days. I decided to wait as they waived the $90 shipping charge.
I wait 4 days and call and get a promise that the tracking number would be emailed to me that night.
I did not get the tracking number. This was right before the July 4th holiday weekend.
I call back on Monday, hear the same promise, that I'll get a tracking order that night. I did not.
I called again, and asked to speak with a manager who was very nice. She apologized and said my order had been lost twice by the vendor they were "drop shipping" from. She got everything straightened out and finally gave me a tracking number.
It took a few days for the tracking number to show up. The TV finally arrived at my house on July 16th.
The entire time I was waiting for my TV from backorder, Butterflyphoto.com showed the exact item in stock which I think is highly misleading.
TV works great, price was great, service was pretty lousy until the manager got involved."
"Ordered a Sony DVD Player on July 10th. Got the customary email confirming the order and asking for a call before it was complete. Placed the call on the 14th and received the usual sales pitch for cabels etc. Refused and they completed the order. It shipped, It arrived and was what I ordered. So, I have to say my experience was positive and I have no complaints other than it is a pain in the neck to have to make those calls to get an order to ship."