"I spent $361.00 for sony T100 with Free shipping 10 work days...

I got it , and my wife love it . Thanks Butterflyphoto.com , although their customer service a little slow . But I got my sony T100 , it made in Japan , so i will buy from them again

"

"I have ordered from Butterfly Photo in the past, both for myself and others, and have had good luck. Good price, fast service, and professional suggestions was my experience.

However, I ordered a Canon XTI and Sigma lens along with other items $1431.92 total and awaited arrival.

When my package arrived, I noted that the filter set was 58mm and the Sigma lens was 62mm. I also noticed that although I had been promised a $50 price break, none was shown.

I called customer service and was given an RMA number and told that the correct filters were enroute (and would arrive in a few days.) I was also told that they would look into the $50 discount that was made by verbal agreement.

A week went by and nothing. I called customer service and was told that they were waiting on the RMA before shipping the filters. I explained that I had planned on using their box to send back the RMA since it was supposed have been enroute.

I then had to defend myself because they asked if I had planned on keeping the filters. I also had to correct them on the filter size (they were going to ship 60mm not 62mm - and they had no record of me requesting the $50 credit.

I am now shipping back the filters and hope they will take care of their end.

I am extremely disappointed in Butterfly Photo and will not order from them again. I should not have to defend myself, beg them to honor their word, nor tell them (the professionals) what size filters fits the lenses they sell."

"I placed my order on a sunday-May 5. I paid an extra $29.00 for 2 day shipping, I recieved an email today on May 9th, saying that I would have to call them, and when I did no body responds, and I would kept on hold for long, and finally I spoke with VICTOR ***-***-**** Ext 236 from Butterfly photo. He was so RUDE, I was totally shocked to see a representative talking with a customer in a FOUL language, very very Disappointed and hurt! I lost all the days Infact it was priority shipping, now they cancelled the order I need to book again with some other vendor, see how pathetic these ppl are....so my advice not to shop with them at all!!!!!

NEVER NEVER SHOP WITH THEM!!! LESSON LEARNT!!!

Beware of them!!!!"

"Ordered a Fujifilm Finepix s9100 from ButterFlyPhoto due to them having the lowest price on pricegrabber and being a "featured" merchant.

I sailed through the order form, apparently a bit too fast and mistyped my email address and failed to select the 1-2 day business shipping. (I left the default shipping method). I noticed on my confirmation (on the screen) that the email and shipping were incorrect. So I called customer support and was transferred to someone who's name I did not catch. I asked to change my email and was told no problem - also I wanted the 1-2 day shipping, no problem. He did suggest I purchase the memory card, batteries and extended warranty, but since I already have the memory card and batteries I declined. I hesitated on the warranty and decided to decline that as well. I was given no attitude and overall was a pleasant experience thus far.

I'll update once I have the camera in hand, as this is a Mother's day gift and expect it to be here within 3 days. "

"4/25/07 at 11:10pm: Placed order online for a Sony DCR-SR200 camcorder.
4/25/07 at 11:19pm: Received confirmation email.
4/26/07 at around 1:00pm: Received email and two messages on answering machine. As requested, I attempted to call "Charlie" regarding my order.
4/26/07 at 2:45pm: Got his voicemail and left message to return my call.
4/26/07 at 2:47pm: Got his voicemail and left message to return my call.
4/26/07 at 3:05pm: Got his voicemail and left message to return my call.
4/26/07 at 3:45pm: Tried calling Charlie again and reached him. Confirmed my address and politely denied his attemped upsell of a filter package for my camcorder. He promptly informed me that my order would arrive in 3-5 days.
4/26/07 at 6:44pm: Received shipment notification email and Fedex tracking number. According to Fedex tracking website, the package departed Edison, NJ at 9:52pm. Fedex estimated delivery to my home is 4/30/07 by 7:00pm.
4/30/07 at 8:34am: According to Fedex tracking, my package is on the local delivery vehicle.
4/30/07 at 12:30pm: Fedex attempted delivery to my home. I wasn't available. Made arrangements to pick up next day at local Fedex office.
5/1/07 at 9:00am: Picked up as arranged. Retail box packed within a shipping box. Everything present.
5/1/07 - 5/3/07: Camcorder works great. Very pleased with my experience. Will recommend using this merchant to others."

"I ordered a CANON POWERSHOT S3 IS DIGITAL CAMERA online from these guys as a Mother's Day gift for my wife. I received the order confirmation almost immediately, but then the next day got a very generic e-mail telling me Angelo was my customer service rep. I thought "that's nice," but didn't have any reason to think there was a problem. A few days later, I happened to check online on the status of the order. It had been canceled. No information was provided. So, I called Angelo and left a voice mail about it. I followed up with an e-mail. Neither got a response. I called Angelo's extension a second time the following day, and actually reached him! As soon as I told him my inquiry, he forwarded me to another customer service rep so I could start my story over again. I told the second rep that I saw a canceled notice in the online order tracking section, and wouldn't have known otherwise that my order was canceled. He then blamed me for the lack of information, even though they had all my pertinent information and even sent it back to me in the form of the confirmation! I was livid and hung up on the guy, and then sent one last e-mail to Angelo and their general customer service inbox about their horrendous customer service. All in all a miserable experience and a complete and utter waste of time for me. I will NEVER shop through butterflyphoto again. "

"WORST EXPERIENCE EVER ****DO NOT EVEN THINK ABOUT IT!!!!

You MUST take all of the negative reviews seriously. Those with positive reviews are the very few that got lucky.

BEWARE...They will call you and pressure you to get more...DO NOT GET AN EXTENDED WARRANTY or anything other than what you want.

In short, I am out $150 !!!

The following is a copy of a demand letter from an attorney that I sent...

February 22,2007

VIA: Facsimile (732 985 5 1 15) And Electronic Mail

Butterflyphoto.com
1764A New Durham Rd.
South Plainfield, NJ. 07080
Phone: ***-***-****

RE: order: BFW443351 and order: BFT154721

Dear Billing Department and Manager,

I write on behalf of Ruthann Smith who ordered a Canon XTi on February 8,2007. Subsequently, you debited her account for the amount of $643.00 plus the cost of shipping of $19.95.

Thereafter, she returned the camera to you, and on February 15,2007, she informed your sales representatives that she desired to exchange the camera for a CanonXTi with Lens Kit for the - price of $743.95. Butterflyphoto.com agents represented to Ms. Smith that she would receive a credit in the amount of $643.00 to be applied to the cost of the Canon XTI with Lens Kit. Butterflyphoto.com agents further represented that Butterflyphoto.com would only charge her account for an additional $93.95, the difference in price between the two products. To be absolutely clear that she understood your agents' representations, Ms. Smith confirmed with your agents that she would be billed ONLY for the DIFFERENCE of $93.95. Your agents assured her that this was correct.

Despite your agents' assurances, Butterflyphoto.com debited an additional $734.95, on top of the $643.00 Ms. Smith already had paid. Ms. Smith did not authorize Butterflyphoto.com to process this additional charge of $734.95. She only authorized an additional charge of $93.95.

Your agents negligently misrepresented to Ms. Smith that she would only be charged $93.95 in addition to the 643.00 she had already paid. Ms. Smith reasonably relied on your agents' misrepresentations. As a result of your agents' negligent misrepresentations and negligent business practices, Ms. Smith's checking account was overdrawn when you overcharged her account.

After several days, on February 22,2007, you finally reimbursed her for the additional $643.95. Nonetheless, Ms. Smith incurred overdraft fees for five days in the amount of $30.00 a day. You must reimburse Ms. Smith for the overdraft fees in the amount of $1 50.00 which she incurred as a direct result of your negligent misrepresentations and negligent business practices.

Butterflyphoto.com has jeopardized its reputation by engaging in such negligent practices. Additionally, by unnecessarily, negligently and without authorization debiting her account of the above referenced amounts, you deprived her of access to that money for five days. If Butterflypboto.com is a reputable company, then we expect that you will remedy your inconsiderate, unprofessional and negligent conduct. We insist that you reimburse Ms. Smith in the amount of $150.00.

They did not do anything! They didn't care.

If you value your money and time - don't ...DON'T... SHOP AT BUTTERFLYPHOTO.COM !"

"I was looking for a Sony HDR HC3, a high definition cam corder. An internet search indicated that Butterfly Photo was a supplier through amazon.com. The first time I called them, I was told they were out of stock, even though they had committed several HC3's to amazon, which is handled by a separate part of their store.

After unsuccessfully checking other sources, all of which listed higher prices, I called Butterfly back and spoke to a different sales agent. He was able to sell me an HC3 at the store price (about $50 less than the amazon.com price). He also offered me other optional accessories (one other source advertised a lower price, but then had a mandatory "package" price). I ordered a spare battery, external charger, miniDV tapes, 1 GB memory stick, and two additonal lenses, while declining the extended warranty and camera case. Except for the tapes, the items were all aftermarket manufacturers, but the prices were substantially below Sony's prices.

I placed the order on a Tuesday, and it was delivered complete with everything specified on Thursday - I was quoted a much longer delivery time of up to 10 days. Also, delivery was free. The camcorder was not very well protected inside the box used for shipment, but I have function checked the basic camcorder operations, and it is working perfectly.

I would shop at Butterfly Photo again."

"I placed my order before reading the reviews on this site, so I was expecting the worst. Instead, I got more than I had paid for! I ordered a camera Thursday evening before Easter weekend. On the Tuesday morning after the weekend, I got an email saying my order was being processed. Tuesday afternoon, I got another email saying my order had been shipped 2nd Day Air - FOR FREE!! (I had selected Ground delivery for no cost.) The camera arrived Thursday - brand new, and all accessories were in the box. Based on this experience, I think Butterfly may be turning their customer service around. I would buy from them again."

"Never shop from this place.. It is a fraud. Tried to buy HDR-SR1 camcorder. Website said 1-2 busines day shipping.. placed the order on March 30th. Next day Chris from customer support called me to sell extra-long batteries and told me that if I buy this additional accesory they can have my order shipped early (5 days later than my purchase day). Effectively blackmailing... I declined ..later they change the status of my order to "call us back" .. tried to reach Chris or customer support .. always Voicemail.. left 5 messages and 4 emails in 7 days..7 day reached a live person in customer service and he told me that unit is not in their stock and may arrive next week.. I canceled the order...

Very unprofessional customer service...
"

"BUYER BEWARE! Run, don't walk, away from this company and take your business to a reputable company even if you end up paying more money.

I had seen some mixed reviews on Butterflyphoto, but decided to take a risk based on the favorable reviews found on other sites (had not discovered this site yet). So early in the day on Monday, 4/2 I placed an order online for a Canon Powershot G7, with 2-day FedEx shipping.

I received an order confirmation via email right away, but had no communication from Butterfly for the next few days and my online order status remained as "processing."

By Wednesday night (4/4), I was concerned and after doing research on the web decided to cancel my order before it went on too long. My credit card had not been charged. I sent two emails to ****@**** requesting an immediate cancellation. No response, of course.

Thursday (4/5) I received an email from "Chris"--
RE: Your Order - Number Bxxxxxx

Thank you for your on-line purchase. We hope your shopping experience was a pleasant one.

Please contact CHRIS regarding your order at ***-***-**** Ext 253
Customer Service Hours
Monday - Thursday 9:30 - 7:00PM EST
Friday 9:30Am-4:00PM EST
Sunday 11:00AM-6:00PM EST

I emailed "CHRIS" back and said I wanted to cancel this order immediately and do not charge my card. No response.

Friday, 4/6, I received yet another stock email from CHRIS that says EXACTLY what his first email said with no regards to my cancellation attempts.

Immediately I call and talk to customer service (not wanting to be put through to CHRIS as I knew he would just try to sell me stuff) and tell them I want to cancel my order. I am told they can't help me with that and will transfer me to comeone who can... you guessed it, I get bumped to CHRIS's voicemail. I hang up and call back and get a different CSR. I tell her right away that I DO NOT WANT to be transferred to CHRIS, or anyone else, and that she needs to cancel my order. The CSR tells me that she can't cancel my order and that I have to talk to the sales person assigned to my order, CHRIS. I firmly tell her that I have never spoken to CHRIS, and that CHRIS is not answering his line, and firmly state that I need to speak with someone who CAN cancel my order immediately. She assures me that she will transfer me to the general sales department where someone will answer and take care of it.

So I get some other guy on the line, and as I am in the middle of explaining my story--in mid sentence-- he TRANSFERS ME TO CHRIS'S VOICEMAIL with no word of warning.

I leave "CHRIS" a voicemail saying to cancel my order immediately and to call me back. I then hang up, and call the 800 number yet again and get a different CSR rep on the phone, Ashley. I am practically livid at this point but trying to keep it together. I insist that they need to stop transferring me and get my order cancelled. I tell them there is no reason I have to speak to "CHRIS" and they need to take care of this. Finally, this rep agrees, places me on hold briefly, and comes back on the line and tells me the order has been cancelled and my credit card will not be charged.

I ask her, "what kind of confirmation will I get regarding this cancellation?" She tells me I will receive an email shortly, and I tell her I am going to wait on the line until the email comes through. She insists the email was sent but it may take awhile to get to me. WTF. I ask for her full name and her manager's name, the person who supposedly sent me this confirmation email (Dave Waters) before hanging up.

The email does arrive shortly, and my order status online has been changed to "Cancelled." I am, however, very nervous that they will charge my card and ship the camera to me at some point despite my having cancelled it, based on stories I've read. I will be watching my bank account closely and will file an immediate dispute against this shady retailer should a charge appear.

I then promtly took my business to newegg.com with no hassle whatsoever.

STAY AWAY FROM BUTTERFLYPHOTO!"

"Ordered Sharp LC46D92U flat panel TV online on Wednesday night. George called next morning to confirm order and upsell faster delivery and longer warranty. Declined both, and George was polite enough about it.

Despite "slow" delivery option, Fedex had the TV at my house the next Monday. This might have been part of some kind of shipping mistake because George explained a 2-3 week shipping time ending in a procedure wherein a delivery person allowed me to open box and make sure there was no damage before accepting package. However, Fedex won't let you examine package in this way. We accepted package anyway under those terms and this worked out OK because TV works perfectly.

Between the price I got and the speed of delivery Butterfly deserves 2 thumbs up from me."

"I ordered a Canon DSLR from them along with a lens. I did not find these ratings until after I had placed my order, so I was a bit scared of what kind of problems I might have with my order. I got the usual email that said that I had to call in to verify my order, which I was expecting. I called and spoke to a nice gentleman who tried to sell me some extras, but declined all of them. I paid for priority shipping which was one to two days (depending on where you lived in the US) so I expected my camera within the next few days. Three days later I called and they said my camera was on back order and they were expecting some in that day and should ship out the following day. So, a few days later, I did receive the camera in excellent condition. They had the best price of anyone out there, but they are lacking in customer service! So, except for the waiting over a week to receive something I paid for priority shipping on, I had a good experience with them. It was a little aggravating to say the least, but a little inconvenience is not that big of a deal. I would order from them again!"

"I purchased a Toshiba 62HM196 and I will admit I was concerned. Best Buy would not match the great price Butterfly Photo offered to include shipping and no sales tax so I decided to make the purchase on 23 MAR 07. Victor from Butterfly Photo called me within two days to explain the shipping and receiving protocol for TV sets and he was a pleasure to deal with. Absolutely no up-selling what so ever! I received my set within one week from the original order date and I must say, I was truly pleased to see that it was factory Brand New and I love the set! My first experience with Butterfly Photo was GREAT!"

"This is second time I ordered from this store and this time I have to give this store A+. I ordered the digital camera and the price is very good price. I placed and order on 03/26/07 and received a Fedex tracking number at the end of the day, and guess what, the camera was received on the March 27, shipped from their store to California through Fedex. The important thing is, the merchandise is brand new and with US warranty card as they said. So, I definitely would recomend everybody to shop at this store.
Thanks Butterfly Photo for the good service and they have met customer sastifaction."