"I was going to fill out the warranty info and needed butterfly's exact website. When I googled the name I was amazed how many times the word "scam" came up. I think I was lucky. My Panasonic DMC-FZ18 arrived in a reasonable amount of time. My only complaint was an urgent email I received that said they couldn't ship because I needed to call them first. I called immediately and was hung up on THREE times. I called the next day and all they wanted to do was sell me accesoreys. After I said "no" the camera arrived 4 days later. So that's my story. Call me MR LUCKY I guess."

"I was very sastified with Butterfly Photo, I ordered my Canon Rebel XT at butterflyphoto a try after seeing many negatives about their company. So, I ordered it on March 27,2008. The next day, I was a little bit worried since I've saw people saying that my item might be backordered since there would be none in stocked. So I decided to call Butterflyphoto, I patiently had to wait 30 mins on the phone to have a 3 min conversation. I was first greeted by Rita, she helped me out with my order #. Then I was transfered to Kevin, who was an interesting guy. He asked me anything else and I kindly rejected him and said "that is all". He told me that an email would be sent to me with a tracking # and would be shipped the next day @ fedex. Also, I asked him how long it would take, he said it'd take a week , but it came 2-3 days later. I was really sastified with the camera and would love to deal business with ButterPhoto again.


* Don't order TVs online :/"

"I researched the price of a Canon HG 10 high def. video camera on PriceGrabber.com. The best price was from ButterFly Photo. Looking at PriceGrabber's reviews of this merchant, which were very positive, I decided to make the purchase. It was shortly after I finalized the order that I saw the many negative reviews on this website. I started to get concerned for 2 reasons. One, it was a relatively expensive purchase and two, I needed it within the next 10 days as we were leaving on vacation.
I called customer service to express my concern of getting it in time. She told me to call the sales department with my order number and they would make sure it went out on time. I did that and spoke to a salesman named Richard. He was very pleasant and, although he did try to sell me some additional items such as an extra life battery and an extended warranty, he was in no way forceful. When I apologetically declined those purchases he said that there was no need to apologize. When I expressed to him my main concern about getting the camera in time, he told me he would upgrade the shipping to FedEx 2 day, also for free. He said that "this way you will have the camera for a week before your trip so you can play around with it." I sincerely thanked him and the camera arrived in 2 days in a factory sealed box. BTW, some reviewer had mentioned that the company's e-mail had his full credit card number in it. Their confirming e-mail to me had no such thing.
I certainly will consider B.Photo in the future as their prices are very good and most items have free shipping.
Update: 3/28/08- I went to put a review of Butterfly photo on Pricegrabber the other day. That was when I noticed the price of the camera had gone down $26. I called CS and spoke to "Rita", who had helped me initially. She told me they do not do price adjustments but could send me an accesory. We decided on a $50 leather camera bag. Since we were leaving for vacation in a few days, they Fedexed it overnight. Totally free. Their price, and Rita's customer service will cause me to consider BP in the future! Great experience!
"

"Had read all the negative reviews on resellerratings.com and noted some of the good reviews as well, so when I found the lowest price on a Canon SX20IS camera at Butterfly Photo I decided to take a chance. Ordered on November 18, 2009 and received the camera from UPS on November 25th – one week even using the free shipping option. Shortly after placing the order I received a phone message and an e-mail asking me to contact the store. Called the 800 number and spoke with Steven, who offered batteries (“the ones with the camera will only last an hour”), tripod and a camera bag – all declined. That was it. Even though Butterfly Photo advertises USA warranty products, I sent an e-mail asking for confirmation. Received a reply stating all their products are new in box and carry USA warranties. Upon delivery, I inspected the camera and it was as advertised – new in box (although the box was not sealed) with a USA/Canada warranty card. Registration with the Canon USA website was not a problem. All accessories were included as per the Canon website. So, based on this experience, Butterfly photo delivers what they promise with very little hassle. I would give them 5 check marks except for the upselling approach. Other information of note: they are not registered with the BBB and have numerous complaints against them. The store changed ownership around a year ago so maybe things are improving. They show the CNET logo on the site, but when I searched for the Canon on CNET Butterfly Photo was not among the retailers shown; according to CNET that means they are not a CNET rated business. Overall a good experience but I think if the price is within $10 or $15 it’s worth going with one of the recognized stores for the peace of mind."

"GREAT experience! Ordered by phone from Butterfly Photo (owned by DoD marketing) and I asked right up front about confirmation emails upselling etc. The sales person said the only email confirmation would be the one saying the order shipped and that he’d offer me the accessories and such right up front. We both had a laugh about that because of how candid it was – no trickery or sneaky confirmation emails or “backorder” delays.
I told him what I wanted, he politely asked if I was interested in a memory card, battery, etc. I declined and that was the end of it. He asked if I wanted a warranty, I declined and that was the end of that. No big deal.
He processed the order without any further selling and I felt no pressure at any time. The total was exactly as advertised, no tax, no shipping.
I was told it would take 7-10 business days to get it, but it showed up 2 days later! I had ordered a Canon SD870 camera and that’s exactly what showed up. It’s an original Canon, not a knockoff, not a refurb. Packaging was completely retail.

All this makes me wonder we all ordered from the same company or another by the same name. The Butterfly Photo I ordered from is in Jersey City, NJ.

BTW, I got scammed by another company before this order and found this site in the process of discovering that I’d been scammed. That’s in fact, how I found butterfly photo, although at that time (2/7) the ratings were around 8/10. As I post this the rating is 5.8/10. I’ll never buy again without first checking this site!"

"Hmmm, it must depend on waht you order, how you order or from whom you order. I paid for a Sony AV recevier on 2/16 via PayPal, the merchant shipped on 2/18, and I took delivery 2/20. No muss, no fuss."

"Butterfly Review.
WAIT! Don't place an order with this company!
1) I placed an order on 2/12/07. When I received the email confirmation, my ENTIRE CREDIT CARD NUMBER was included. 2) They do not give you estimated shipping dates. I tried to log into my account - had to have my password reset. I have yet to recieve an email back to reset my password. (It is now 2/18/07.)
3) I was called the day after placing my order to be up-sold (warranty, accessories, etc.) I expressed my concern about the cc# being printed on my receipt and was told that shipment would be upgraded in an effort to make up for this error.
4) I was called the next day by the same rep who didn't remember he had called the day before. He also had no record of our conversation. (Wow. That's comforting.) I was told that my purchase would be shippped that day and that I would receive an email confirmation. Guess what? That didn't happen.
5) 2/18/07 - the order still hasn't shipped. Was given a FedEx tracking number that FedEx had no record of. I asked to cancel the order and was told I had to talk to someone else. That person said that my order was in the warehouse to be picked up today. (Notice, they can't keep their story straight.) Again, I asked to cancel order. Was told that it couldn't be cancelled bc the shipment was ready to be picked up. Ultimately, he said that he would "try" to cancel the order however, they may not be able to catch it before it gets on the truck. I received an email reflecting the order had been canceled.
6) 2/18/07 - after this, received a voice mail that the camera was "on the FedEx truck" and received an email with trcking number.
7) 2/19/07 - FedEx has still not picked up this package from Butterfly. (I confirmed this with FedEx and have the email to prove it!) They have not been notified by Butterfly that the package is ready.

**I was told that these issues were caused by a system conversion. I don't believe this because I have read other reviews from previous months who have had the same problem. Also, what sort of company doesn't test their systems before going live?

6) This company has a bad record with the Better Business Bureau due to complaints. (I wish I had checked with them first!) Apparent long record of poor customer service!

I keep postponing the posting of this review, however, I'd have for others to go through this. So, I'm posting now even though the drama isn't over.
"

"Never Again, these people and this company is a disgrace if not an outright fraud.

Ordered a Canon Powershot camera, paid for expidited delivery. They contacted us after 2 days to upsell batteries for the camera but no mention of any other problems. I reitterated that we had paid for expidited shipping, and was assured that it would go out that day.

The next day (order +3 days) it still had not shipped. On hold for 45+ minutes to find out that supposedly the CC exp date was bad? (How did the preauthorization charge go through then?) I asked why I wasn't called to fix that, and why the guy upselling didn't know there was a problem. Total silence on the other end. I told the CSR to CANCEL THE ORDER, she was terse and stated I would receive a cancelation email and she hung up. I seriously doubt that the expiration date was bad, I am pretty certain it was right and I always double check forms before submitting them.

Shortly thereafter a charge was run against my card for the cost of the camera, my best guess it they wanted to try to force the sale of the camera? I then used their site contact form to again notify them that the order was canceled, and at this point I also noticed that in their order confirmation email all 16 digits of my card are there in plain text for the world to see.

We will NEVER use these morons for anything, the sooner they go out of business, and stay out of business, the better. Thanks for wasting my time, thanks for making me have to cancel the card and get another reissued."

"I have to say, this company must either only have 1 phone or noone wants to answer the phone. I waited 2 hours to talk to someone from customer service and ended up hanging up after that. I tried back and tried different divisions of the company and noone picks up. I'm not impressed with the lack of support for customers. I just called to ask a few simple questions about my order. I have to honestly say, I will NEVER order anything from them again, and advise other people to pass on them as well."

"These guys score a big fat ZERO in my book. I mean they are really horrible. Just to start, I have always had to wait at least 20-30 minutes before anyone would pick up my call to track my order. Their online order tracking system doesn't work. The sales person "guaranteed" that my product would be shipped out on Monday and delivered by Thursday (I paid extra for 2-day FedEx). I never received a tracking number. When I called, they wouldn't provide me one. When I finally got through to someone else, I was told that package hasn't shipped yet. It was supposed to arrive today! I have never experienced such poor customer service. After reading some of the reviews here, I regret buying from these guys. Who knows when my shipment will come and in what condition. Anyone out there thinking about buying from them --> DON'T DO IT! You are risking a load of headaches at the very least."

"Short and Sweet...This Company is a Disgrace to Honest Merchants everywhere. A Brand New Samsung LNT-4065F, a gift to my son for Xmas Died on 12/27..the store refused to exchange it for us, though they had them in stock.I also purchased a Bosch Stove the same day..was promised delivery on 12/21..wife took off from work to accept delivery which NEVER CAME. It was delivered the following day, and when I called them to reduce the 100.00 charge for shipping, they refused. I went to the store in person the following day and Picked up the TV myself, not trusting their delivery service for my son’s Gift.they then credited me back half of the delivery charge from the stove delivery...DOD also promised us the stove would be converted from Natural Gas to Propane by the delivery people..the deliveryman almost cried to me saying he told the shipper..DOD..he had no clue how to convert it..and was told "It's EZ" by the jerks at DOD...it took ME 2 hours to read through the instructions and convert it myself..then the LED Readout for the oven controls and temp. died.
Don't even THINK about dealing with this company.I have filed a complaint, the first of Many, with the BBB. I also, at the time the TV was purchased,took out an extended warantee with Repairtech. When I contacted Repairtech to inquire the terms of the contract, and register the TV with them, the Contract # DOD provided me with was INVALID..when I called DOD they gave me a new #..when I tried the reg the NEW # they told me my # referenced a CAMERA Lens, and not a $1,400 Samsung LCD TV..DOD is "Looking Into it"..as will the Div. of consumer affairs of NJ,soon.
Vincent

"

"I have ordered 2 digital cameras from this merchant this holiday season. The orders were promptly shipped and all the merchandise arrived as discussed on the phone when the ordr eas placed. I am very pleased with the service!"

"Totally disappointing.I ordered DCR SR42
First they lure with cheap price,then ask you to take accessories and if you don't they tell that the item is out of stock and hence i had to cancel my order.I will never purchase from this site."

"OUTSTANDING SERVICE! Placed order a 5:30pm on Thu before Christmas. Paid $4 for expedited delivery. Brand New US Warranty Canon HV20 HD Camcorder arrived at noon Mon Christmas Eve! Clear across country over the weekend!
Butterfly sent email asking to call Charlie. I said "Oh No". Another scam to sell me expensive accessories. But NO! All he said was the purchase was approved and I needed to sign for the delivery. That was it. The item is perfect. Delivery even at this busy time of year came through perfectly.
Very pleasant purchasing experience."

"Canon HG10 Camcorder. Well have to say I was VERY nervous about ordering from them with the mixed reviews I read. Well I know there is no free lunch or if its to good to be true it usually is. Well the price was the best and I did upgrade to 2 day service to make Christmas. I expected the "next day call" and it came. I was asked about a battery, warranty and filters. I turned them all down and expected the well it will be delayed due to out of stock. He said it will ship out that day and be there in two days. Dang if it wasn't sitting at my door two days later, perfect in every way. Thanks so much Richard and My sales guy I cant remember but Ext 205!"