"Buy.com is AWESOME...if only I knew about this website a long time ago. Its great... promise to god"
"Buy.com is the first place I look when making an online purchase. They have great prices and almost everything ships free. I have never had an issue so I can't say how customer service is, but having never had a problem with all my purchases speaks volumes!"
"My experience with this site was seamless and effortless. Now, if we could only hook the darn thing up and get it working right, we would be golden !!"
"I purchased a table top water cooler made by Avanti and told buy.com that the product does not work as claimed. If it is opened and damaged buy.com has you send it back to get another one, and if the product just doesn't work as stated you can't return it. I feel this is a poor way to do business and Avanti and Buy.com are reaping profits that are not deserved."
"the qulity of the goods is pretty good and the delivery is very fast. I like purchasing in buy.com. I am very glad to buy goods I need in this website in the future. "
"On Monday, October 18, 2010, Buy.Com advertised a listing on eBay for a Pentax K-7 Digital SLR camera for a price of $392.99. As a photo enthusiast, I thought this was a great price and an opportunity to upgrade my current older cameras so I ordered two of them. I figured this was a "Clearance" price since the K-7 is being discontinued and replaced by the K-5 which was just released for sale on October 17. I purchased the cameras, paid immediately via my Paypal account to which they debited available funds immediately.
So I waited patiently and much to my dismay, on Friday October 22, I received an email from Buy.Com stating that "We strive for your complete satisfaction. Therefore, we have refunded your order #56786416 in the amount of $785.98." Sure enough...I logged into their site and checked my order status...and the order is showing 'Canceled' and the 'Details' say "We have canceled your order at your request"
Huh? I most certainly did NOT request my order to be canceled. So tell me, how is arbitrarily not honoring your prices "Striving for my complete satisfaction"??? My "Complete Satisfaction" would be for you to honor the contract we entered at the agreed upon price when the transaction was completed, yes, we had a contract when Buy.com accepting actual funds (not a 'pending authorization' from my credit card...this was live money in my Paypal account)
Oh, and Buy.com will say their terms say they reserve the right to do this, calling it a "Pricing Error". I say by placing the listing on eBay that ebay's terms would supercede theirs.
So...the bottom line here folks is...if you see something for a great price on Buy.com's website, or one of their eBay listings, or Amazon listings, etc...you might just want to ask yourself if it's worth the hassle and the possibility of a complete waste of your time, as if you read the fine print, they don't feel they have to honor their advertised prices if they don't want to.
So congrats Buy.com...you've lost a customer...and I'll be telling everyone I know to not bother buying from you as well."
"The item was just as described and delivered on time. Works great."
"I ordered this computer for a customer on 10/8. Buy.com sent an email confirming the purchase. 6 days later we had not heard about shipping and I went to the buy.com site and saw the computer we had ordered was out of stock. We contacted buy.com by phone and chat on 10/14 and after discussion canceled the purchase. Since the 15th it has been listed in the account as "cancellation requested". We bought another computer from staples on the 14th. It would have been delivered on the 15th but the hold that buy.com had put on the credit card.. on an item that was out of stock... so my customer had to wait the weekend.. after waiting a week for an out of stock computer. But thats not all! Today, a full week later, my customer gets an email from buy.com saying his computer is on its way! too bad for us! This is just incredible! What kind of business is this? Buy.com, when contacted, just say send it back! Like there is nothing else to worry about. They have charged his card for a computer he canceled a week earlier, caused a problem for purchasing a real computer, and now we have to hope they get around to crediting it back to him. Beware of buy.com
10/28 update: A gift certificate is great except I can not trust buy.com to process my orders. Why should I order from them again?
What the CUSTOMER wants is the charge taken off his credit card! He will have to pay his bill and HOPE buy.com will refund him the money.
The order is still in limbo. UPS shows it sat in SPARKS, NV, US for a week from the 21st to the 26th. It is now sitting in HODGKINS, IL, US for 2 days. Don't tell me this cannot be canceled!
Again the point is buy.com charged my customer for an out of stock computer, that was 'shipped' a week after the order was canceled, and this 'shipped' computer has taken almost 2 weeks to move 4 states. But still buy.com says they cannot cancel the order nor remove the charge from the credit card. So much for customer service from buy.com"
"This cable came in within a week. It works great. It was well worth the price!"
"I have been shopping at buy.com for several years and have never had a negative experience. Their prices are very competitive, the selection is wide and varied, and the customer service is top notch.
I mostly purchase electronics, computer supplies, and printing supplies, but have also purchased books, DVDs, and housewares from buy.com.
Returns are handled quickly and easily. The very few times I have received damaged product they have accepted returns without question and given me a quick replacement.
I highly recommend buy.com."
"I hate shopping. After 40 years of marriage, my wife is now shocked to find that I'm doing the "shopping" now. And it is all due to Buy.com
I find such amazing prices on quality goods. And the 45 day return policy is great, even if I've never had to use it.
Free shipping on most items. Many arrive within 2 days of ordering, but that may be due to my location, NYC."
"Buy.com is the first place to look for electronics and almost anything else you want to buy online. Prices are fair. Shipping is fast."
"Store was very easy to navigate and offered multiple options regarding payment. After I ordered I had concerns regarding whether or not the item was in stack as I was having it overnighted for a meeting. Customer service was prompt in answering my question and I even called back because I'm just that obsessive and another operator, equally friendly, reassured me and I got the product on time and in great condition. "
"the dilivery is fast and the quality is good."
"Buy.com always ships my orders promptly and I usually receive them before the estimated dates. This order was no exception. Received my item (6 foot USB/iPod cable) very quickly and at a price that makes me laugh when I see other people paying 4 times as much for a cable 1/3 as long directly from Apple. Thanks, buy.com!!"