"Please DON’T EVER BUY ANYTHING FROM VISHAL JEWELRY. I bought a necklace from them through BUY.COM early this year for my wife. My wife didn’t like it. When I tried to return by emailing them to get a Return Authorization Number, they never replied my emails. After numerous attempts, I finally gave up and have to keep the lousy necklace. So, DON’T EVER BUY ANYTHING FROM VIJAY JEWELRY.

Along the same line, DON’T EVER ORDER ANYTGHING FROM BUY.COM. When I couldn’t get anything from Vishal jewelry, I asked the help from Buy.com, after all, I ordered my necklace through their Marketplace. The first response from them was encouraging as shown below:

“Thank you for contacting Buy.com regarding order 53141664.

We have asked Vishal Jewelry to immediately provide return information.

If you do not receive a response from Vishal Jewelry in the next
business day, please let us know.

We sincerely apologize for any inconvenience this transaction has caused
you. Your satisfaction is important to us and we look forward to earning
back your confidence.

Please feel free to contact us if you have any other questions or
concerns.

Sincerely,


Camille
Buy.com Customer Support”

But don’t let them fool you. That is all I have ever received from BUY.com. They never returned my numerous emails on the returning of my necklace. I have been a faithful customer of BUY.com for the past 7 years and have ordered many merchandizes from them. I was really disappointed with BUY.com. If I run a business like BUY.com, I will make sure that the vendors in my Marketplace are top-notched and respectable. I will never let a vendor such as Vijay Jewelry ruin my reputation. Anyway, I have cut my BUY.com Visa card, blocked any emails from BUY.com in my 3 email accounts, and will NEVER do any business with them.

"

"Unless you like dealing with sh*t customer service, don't buy here.

I ordered an Asus G51VX-RX05 laptop from here.

1st try: attempted paypal. within 3 days, they cancelled the transaction, and took another 3 days to return the money to my debit card.

2nd try: attempted with card itself; this time, they demanded that I send in a photo of my drivers license and my debit card (supposedly a random check), which I sent them. They cancelled my order again anyway; I talked to their customer support (who barely speak English), sent me the runaround 3 times, until I finally talked to a "Tasha Eastman", who said it was fraud prevention (which was totally contradictory to what I was told earlier), and it took them another 5 days to return the money to my account.

3rd try: finally worked out, sent it out on 8/5, received 8/12. This time it worked out; but i really don't think it should be this much of a hassle to buy something. "

"fast shipping, cheap price, and quality product"

"Wow, I wish I had read these reviews first and saved myself stress and $$$! I ordered the HP 12C Platinum 25th Anniversary Edition financial calculator for an upcoming class and paid $14.00 for expedited shipping (two-day service). I was pleasantly surprised when the box arrived the NEXT day but alas, when I opened it they had sent the wrong item!! After getting the runaround from 'John' and 'Anna' (who were really in India and spoke with such thick heavy accents I couldn't understand), I said to h*ll with this! I'm printing out the RMA and going to send this thing back for a full refund (including the expedited shipping I had paid for!). I will never order from here again. Too bad!"

"Pre-ordered Starcraft II Collector's Edition from this site almost 2 months before the release. I was expecting to get it on release date but wow it has been 4 days since release and all they tell me is ETA is not 7/31. This was my first and last order from here..."

"Occasionally have good deals on Buy.com"

"Horrible...just horrible. Do not trust this shameless bunch. Ordered 2 LCD picture frames for Christmas gifts a full 4 weeks before Christmas. After 7 days they still showed processing as their status. After 10 days of the same and after multiple ignored e-mails to customer service, I gave up and bought some from a local B&M. Tried to cancel but was refused. Finally, after Christmas, they arrived. Complained to the BBB, but of course got the usual BS from them that they were now offering my money back, so they considered it resolved. Look around the net you will find the same and worse for Buy.com. Go to Amazon instead; never had one problem with them except they sell some items for Buy.com. Definitely avoid Buy.com even if you have to pay more, the savings are an illusion with Buy.com."

"this is a terrible experience i buy from buy.com. this order is my friend help me to make. because buy.com dont accept international credit card. i feel i am discriminated, why you don't accept that, you think i am swindler? All right, you don't accept international credit card, i asked my friend to help me make the order, and select the NEXT DAY SHPPING, i just wanna get the product ASAP, before i go out for vacation. But I received you email, told me there will have process time to vertify the address and the credit card information, abd warehouse time to something like the process time. AS THEY SAY, I WILL RECEIVE MY ITEM ABOUT 5 DYAS. BUT I SELECT NEXT DAY SHIPPING. Even two days, i can accept. I don't wanna say any dirtywords. But I will never buy from this site. I pay for the NEXT DAY SHIPPING, Pls ship it like Next Day, Ok? If you don't have enough employees, pls recruit more people, that will help you to increase efficiency. I don't have any more expectation, I just wanna receive the product before Friday, because i am gonna go to abroad that day."

"Ordered a set of speakers on sale with rebate. Opted for the free saver shipping; the package arrived sooner than estimated. Pretty straightforward."

"This is not the first time I have had a bad experience with buy.com.
They are unreliable and use different techniques to cover their unreliability.
With regards to this particular order I was told at the time of the purchase that they had the item in question in Stock.
I paid for the item and I am sure that my payment was accepted because I was redirected to Visa's clearing page and I put in my PASSWORD and was accepted only to receive an email from Buy.com that they needed to do a "security check" and I was asked to call their customer service.
Once the so called "security check" was over I was told that they NO longer had the item in Stock and I was to be notified as to when they would.
I was obviously very upset and decided to cancel my order.
I am never going to order anything through buy.com and recommend Amazon instead.
I think others should know about this sort of under-handed techniques sites such as buy.com use to hold on to our money until they get around getting the ordered item in stock.

"

"Wow. What a horrible e-tailer. Bait and switch, passing off used as new, terrible direct support. (Oh sure, if you complain here they will bend over backwards to improve their rating, but otherwise you won't get jack.)

I'll start off with the first experience. Ordered a laptop, and I contact them after 4 days since it hasn't shipped. Apparently, it's out of stock/discontinued now. Since they already charged my card, they offered a $25 discount on an inferior laptop to make it the same price. I politely told them to shove off.

Well, that wasn't a big deal. bout a year later, I order some noise cancelling earbuds to ship to one of the company owners at a different address. Okay, the address was not on the billing of the card, that's fine, I understand there might be issues there. But how about not cancelling the order saying you were "unable to contact via phone or email" when I never received a call or email at all? So I foolishly tried to reorder to ship to the billing address...oh, the item is out of stock...again.

So several months later, I foolishly thought I could trust this company again. Ordered a bunch of Jawbone headsets that were "New in poly bag". Apparently 'new' means covered in skin oils, fingerpirnts, grime, and a couple stray pieces of hair! C'mon, if you're going to try to pass off used items as new, at least CLEAN them.

One headset failed shortly after receipt, and they, to my surprise, actually exchanged it. However, not to my surprise, 3 of 4 have failed within a year, and Jawbone won't honor any warranty because the serial no's indicate manufacture dates years before actual purchase date.

Fool me thrice, shame on me, I guess. There won't be a fourth, I learned my lesson."

"Panasonic ZS3 camera ordered online delivered by Electronica Direct.

Buy.com purchase using amazon payment pass through was flawless, Electronica Direct shipped the item promptly and packaged well. I even called Electronica Direct to change the shipping to next day, took credit card info for additional overnight shipping charges and all was perfect. I am very pleased with the product and the purchasing experience. Recommended to a friend at work and he bought identical camera from them as well and he got his next day packaged and delivered as expected.

Well Done - I recommend their services."

"Purchased a new motherboard with buy.com. Item was shipped promptly, so far so good.

The motherboard box (not the enclosing shipment box) was somewhat crushed, but the contents appeared to be ok. Unfortunately the motherboard had a flaw and after calls with the motherboard company concluded that there is a problem.

I wanted to call a customer service representative to look to replace the defective motherboard with a different model. Oops, can't do that; the only online retailer I've ever used without a published customer support #. You would think this is a fly-by-night yahoo store.

RMA process was quick and was contacted by customer service via email. Ordered a new motherboard, delivered quickly. RMAed motherboard is still in transit, so will see how the that goes.

In all, aside from not having phone-based customer service, no complaints with the rest of the experience."

"I've been shopping from Buy.com numerous times in the past and have been quite happy with the purchases. I'm surprised with the low customer rating. They usually have some good deals on their products with free shipping and may occasionally sell out. I've never had to call customer service yet and hope I never have to so I can't really comment on that area. My last order was delivered promptly and I would definitely shop from them again. "

"purchased a splitter for tv and wii wiring. Price was good, only complaint was the shipping, took over a week and half to receive item."