"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Received a part that didn’t fit and a obtaining a refund is/was complex."
"Ordered a replacement side mirror , the glass was broken upon arrival , emailed this company , they sent an email saying I'd have to send back to receive a replacement , I then asked for a return label , then this company replied I will need to keep the damaged mirror until my damaged claim is processed , it's been 9 days , nothing about when I will receive my replacement mirror , I sent another email asking what is the status on my product , was told my claim hasn't processed yet and that I should allow 1-2 business days for claims to process. Well it's been 9/10 days . I will make sure I never purchase anything from CARiD again , terrible service . "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you've experienced with the recently ordered part. It's definitely frustrating to receive a damaged product, and I apologize for any inconvenience this has caused you. I understand your concern and I assure you that we are doing our best to process your claim as quickly as possible. Please allow us a bit more time to resolve this issue and get your replacement mirror shipped out to you. Thank you for your patience and understanding.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Horrible customer service "
“Thank you for sharing your experience with us.
We're sorry to hear about your negative experience with our customer service. We strive to provide top-notch assistance to all our customers, and we apologize for falling short in your case. From what I see, the return for a full refund was approved for your order and the return paperwork and label will be provided within the next 2-3 business days.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I have yet to receive my order, going on two weeks and still no merch but get a survey for my experience with your company How do you think I feel about your company!!!!!!"
“Thank you for sharing your experience with us.
Please accept our sincere apologies for the inconvenience caused. From what I see, there is no delay. Your order is scheduled to be shipped on 05/13. The products you have ordered are made to order. The production time is indicated on the website product page (3-4 weeks). The estimated shipping date was indicated in order confirmation email that you received once the order was placed. Please let us know if you are not comfortable with such production time and you wish to proceed with the cancellation or changing items for any other products listed available.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Did not give me my refund back. Bad company......"
“Thank you for sharing your experience with us.
Please accept our sincere apologies for the inconvenience caused. From what I your order was shipped same day as the cancellation was requested. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product. Please allow me to assist you in resolving this situation promptly and to your satisfaction. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Wrong parts sent would not fit 2014 Rubicon. Also part was listed as front license plate bracket and was rear license plate bracket tried to inform on chat and chat was dropped."
“Thank you for sharing your experience with us.
I apologize for the inconvenience you experienced with receiving the wrong parts for your vehicle. Our team strives to provide accurate information and fulfill orders correctly. Unfortunately, we have no record that you have contacted us regarding this issue. Please allow me to assist you with the return. We value your feedback and will work to address these issues for you promptly.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Led bulbs never shipped for a week, so I contacted customer service 3 different times, and every time they couldn't connect with the manufacturer to know whether I purchased something that was backordered, whether it will ever ship, or if it ever was shipped. They could not reach manufacturer at all, so I just cancelled the order. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your order. We strive to provide timely and accurate information to our customers, and I apologize for the difficulty you faced in obtaining updates on your shipment. Your feedback is valuable to us, and we will work on improving our communication and coordination with manufacturers to prevent similar situations in the future. If you have any further concerns or need assistance, please don't hesitate to reach out.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"My sales specialist is excellent, I called your customer service to find out about my order and it was the blind leading the blind, nobody knew about my next day delivery that I even paid xtra for it today, one of your reps even told me that I had to wait 3 business days to get any kind of answer, it is disappointing that what ever sales dept does perfect, some other dept ruins it."
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with our customer service team. Your feedback is important to us, and we apologize for any confusion or delay in addressing your concerns. Unfortunately, we have no record that expedited shipping option was selected for this order. We will review this situation with our team to ensure we provide better support in the future. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Excellent. Quick delivery. "
"Very easy transaction, got my part sooner than expected. Good quality product."
"I needed to confirm that I had taken back my maiden name. Lisa Sheppard was wonderful. She got in done and I received what I needed in four days. We need customer service like what she offers."
"I had a very positive experience with customer service. They listened to my needs and provided me with a full refund. I am impressed with their professionalism. "
"Site is easy to get through. Quick responses; fast delivery. I will buy from again. Have never had a problem with Carid! I am pleased with the service. Thank you!"
"Item came on time and was a quality bedliner."
"Fast shipping. Excellent service "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you experienced with the part you received. The fitment details can be found on the website product page. We apologize for any inconvenience caused by the fitment issue and the complexity of the refund process. Please allow me to assist you in resolving this situation promptly and to your satisfaction. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”