"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Good communication and spontaneous "
"Not only are these beautiful, but they feel durable and are a perfect cut! I also love that there are "teeth" on the bottom, this way the mat doesnt slide around."
"I will be back . 4 moregoods"
"It was a good experience. Everything was on time."
"Parts bought was for 2007 Jeep liberty used on 2005 renegade just right a little shorter from the damage filler tube the angle was just right. Received parts on time."
"Very easy to use and find exactly what I needed with a good price"
"Received the delivery in a timely manner. Well packed and worked great. "
"Shipping is good and low price for name brand aftermarket parts "
"I will be using the company again "
"Speedy delivery and great product "
"Very easy ordering process and quick delivery time, and super quality product compared to similar on the market. Maybe make the tracking process easier, like a direct link to in my case FedEx or whatever shipping company utilized. Instead of having to plug in email, order # and zip code, maybe a hyperlink to the track number in the confirmation email or something to that effect. But other than that, everything was solid! "
"My order arrived faster than expected. It was an excellent product."
"Do not use this company they are a joke! Delayed my shipping when I had a promised date of delivery, then refused to give me a refund cause it would cost to much in shipping to send it back which I offered to pay. Instead I was told to try and sell it to someone else!!! What kinda business is this place running cause it’s definitely not professional nor does any of what she was saying make any sense!!! So stay away from them unless you want to be ripped off and get your money taken from you!!!"
"My order was canceled and didn’t get my money back for over a week. "
“Thank you for sharing your experience with us.
I'm sorry to hear about the inconvenience you experienced with your order cancellation and refund delay. We understand how frustrating this situation can be and we apologize for any delays you may have encountered. Usually, it takes 1-3 business days for the bank to clear the transaction in full. In some rare cases, when debit cards are used, the refund takes up to 10 business days (however, it depends on the type of card, not the date when the refund is issued). If still you do not have the funds reflected, I would highly recommend contacting your bank and checking the account on your end.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Still have not received my shipment I ordered on 4/16/24 still just says “label created” and has been that way and today is 4/24/24"
“Thank you for sharing your experience with us.
I'm so sorry to hear about the delay with your order. We have already reached out to the manufacturer asking to look into this matter and once we get their response, we will provide you with an update on your shipment. Our team will do everything possible to resolve this issue promptly and ensure you receive your order as soon as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the negative experience you had with our company. I understand your frustration with the delayed shipping and the difficulties you faced with getting a refund. From what I see, the product was shipped to you on 4/16 and delivered on 4/18. Please allow me to assist you with the return so we can address this issue and work towards a resolution.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”