"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I HAD TO CANCEL MY ORDER AND MARIA SPENT THE TIME AFTER TAKING THE ORDER TO CANCEL IT. THE ISSUE WAS SHIPPING CHARGE WHICH DID NOT SHOW AT TIME OF ORDER BUT CAME UP $26 UPON COMPLETION. EVERY BUSINESS SHOULD HAVE A MARIA."
"Not broken, exact fit and type"
"Extremely helpful kind and went above and beyond to find what I needed she is awesome"
"Great price and fast shipping!"
"Very high quality customer service. From beginning to end...
Thanks again."
"Encantado con el producto gracias."
"Ordered a hood buying process easy. But I didn't know I had to call shipper and confirm address and order. Went smooth after that part came with no damage. "
"Fast on shipping! Looks to be a great store!"
"Ordered on 4/11/24, was to arrive 4/15/24, just got it today 4/25/24. Fuel tank size per carid 36.25x30x19, my measurements 36.25x28x18, not a big problem. Tool box size is a problem. Carid listed it at 36x22x11. My measurements 36x19x7. My tool boxes I wanted to put inside measured 10.5. I called carid to make sure the 11 inches was the inside measurement so my tool boxes would fit. The man I talked to assured me it was the inside height and my tool boxes would fit. Inside height is only 7 inches. Not cool!!! Now I will have to find different tool boxes to fit. Carid really needs to do better."
"Everything works good and good price"
"The customer service representative helped me purchase the correct product/brand for my auto accessories "
"I have been looking for a bedmat for my new 2023 Chevy Colorado Trail Boss since October '23. I finally located one with this company. Meryl was the Customer Service Rep who answered my call. Meryl was very professional, personable and knowledgeable about the product. The product was ordered and should arrive on 04/26/24. Hopefully it'll be what I've been looking for. Meryl represents the company well and I'm glad she took my order. Thank You....."
"Great customer service and prompt shipping "
"Over a week and i havent recieved shipping information or a product. About ready to cancel my order."
"I ordered a transmission dip stick for my 1996 GMC the description even stated that it was a Trans Dipstick tube but i was sent an oil dipstick tube instead.... then when I tried to return it iwas told there is a non refundable restocking fee as well as a nonrefundable delivery fee.... the delivery fee i understand but the restocking fee when your company sent me a part I didn't order is a little ridiculous "
“Thank you for sharing your experience with us.
I'm sorry to hear about the trouble you had with your recent order. We apologize for the inconvenience and any confusion caused by receiving the incorrect part. Please reach out to our customer service team with your order details, and we will do our best to assist you with the return process and address your concerns regarding the restocking fee. Thank you for bringing this to our attention.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about the delay in receiving your order. Your order was shipped via FEDEX:273469860333, delivered on the 18th.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”