"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I had to make a return; the item showed the purchase date for the return, but the policy said that a return date starts from the ship date. When I informed her what I read on the return policy she checked the info quickly and we were able to move forward with the return with ease. She was very nice and helpful. The returning of the product was easy as well and definitely adds this as a trustworthy site to order items from for me. "
"Never buying from this website! Stay away!!! I’ve ordered a $1000 head light set and 3 weeks went by still hasn’t shipped. Customer service is horrible when inquiring about this issue and kept telling me to wait 24-48hrs for it to ship. Well 3X they told me this and 3x it never shipped. Then when I chat with them Monday they tell me it’s lost wait another 3 days for them to locate the lost package (that was never shipped). Well those days past and I contacted them today and they asked me to wait again another 3-4days. I’m like again? Tracking still shows it was never picked up so I demanded a refund instead of having to wait again deal With the same outcome. "
"Just out the blue, I got a call from Jeremy at Carid and he definitely helped me get my order together and get exactly what I needed...
John
Atlanta, GA"
"Was very polite and good communication"
"Inconvenient having to be available exactly when FedEx was scheduled to deliver shipment.
"
"I had ordered a dash kit from your company and monette was the representative that informed me that the order was not available, and suggested options, but was kind enough and informed me that my choice was premier importance. Wonderful customer service!"
"Joe was very clear precise and accurate in his responses"
"I had an excellent experience when I needed to make a return.
"
"I called them and made sure I was getting the right part and they took care ofe"
"Fast and convenient service and quality products."
"Excellent customer service..."
"Arrived in 2 weeks, told me I would have to pay broker fees but not even (won't complain) product look good"
"Great and amazing and i love "
"Needed one part, ordered it online, and it was shipped immediately. I appreciate your great service!"
"Prematurely replacing parts due to poor engineering, thankful for your fix."
A rep from CARiD.com, AliceCARiD, has responded:
“Dear Reviewer751451800,
Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. Please allow me to offer you a compensation for this bad experience. Please check your e-mail box and reply me back if you are interested.
If you have any further questions or concerns please reply me back.
Or simply dial order toll free phone number 800-505-3274.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.
”