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Product & services pricing
3.50/5
Chance of future purchase:
3.37/5
Shipping & packaging:
3.35/5
Customer service:
3.38/5
Return/Replacement policy:
3.07/5
Featured Review



Verified
5/5

2024-09-15

Happy Customer

"Ordering my part online was very easy. The arrival time for my parts was in a great range for me to wait till I get it. "

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Verified
5/5

2024-09-14

Great pair of headlights

"The package came quick and undamaged. The lights work perfectly. They are bright and have a cool start up animation I didn't know about so that's a plus. Based on some reviews they burn out fast but we shall see."

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Verified
5/5

2024-09-14

Great brakes!

"Ordered new premium brake pads, they were delivered and I installed them."

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Verified
4/5

2024-09-13

Had the part.

"They had the part I needed and ordering was easy. It just took over a week for the part to get to me. Good thing I didn’t need it the next day. "

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Verified
4/5

2024-09-12

Incorrect Part

"Ordering product easy. Wrong part was sent based on the fitment chart. In the process of returning wrong part and have had to deal with back and forth emails with customer service about proving if the part fit or not. Kind of frustrating. CARiD has further reached out to me to resolve the issues and return my full refund amount. Thank you! "

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Rep reply posted 2024-09-13
A rep from CARiD.com, AliceCARiD, has responded:

“Thank you for sharing your experience with us.

I apologize for the frustration you've experienced with your recent order. We strive to ensure our fitment charts are accurate, but sometimes errors can occur. Your feedback is valuable, and we’re committed to resolving this for you. Please check you email for the details. Thank you for your understanding and patience.

If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email.

Thank you. Have a good day!
 
Sincerely,
Voice of Client, CARiD.com.”


Verified
4/5

2024-09-13

Great price

"For the brand name that I am familiar with, the quality that makes this struts a go to item, and the company that sells them. Great value! Greatest experience with online shopping with CARiD. Thanks!"

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Verified
5/5

2024-09-12

Real site

"Found what I was looking for and had ordered from previously so I knew it would get here"


Verified
5/5

2024-09-12

Return of a part

"I had inadvertently ordered an incorrect part for my particular application. The return was handled quickly and professionally. "

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Verified
5/5

2024-09-12

88 F150 Drivers Side Replacement Door

"Received the new door in only 2 days from when it was ordered. The door quality was phenomenal!!"


Verified
1/5

2024-08-18

Wheels and tires

"Wheels came damaged lugs didn't come with Wheels had to call multiple times still can't get a solution I bought here before with a+ excellent service and this transaction has been horrible beware don't buy from them "

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Rep reply posted 2024-08-19
A rep from CARiD.com, AliceCARiD, has responded:

“Thank you for sharing your experience with us.

I'm truly sorry to hear about your experience with your recent order. From what I see, the installation kit has been shipped to you via FedEx tracking #278025272435, delivered on 8/12. As for the damaged wheels, the manager will contact you shortly.

If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.

Thank you. Have a good day!
 
Sincerely,
Voice of Client, CARiD.com.”


Verified
5/5

2024-09-12

Tow hitch

"Talked with support personnel who were extremely helpful and made transaction easy. Also got me the lowest price around and quick shipping "

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5/5

2024-09-12

They are great!

"Prices are the best on market. No need to search and compare prices if you found your needs in Carid.com. Their prices are very competitive. Their staff is really helpful . Instant feedback. What do we need else?"

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Verified
3/5

2024-09-11

Headlights

"Got new headlights 4 weeks ago an 1 was damaged. Every time I’ve tried to to a return label I’m told 24-72 hours to get one. This has happened 3or 4 times and have still not received one. When I do still gonna be 2 weeks before I get replacement ones this is bull. "

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Rep reply posted 2024-09-12
A rep from CARiD.com, AliceCARiD, has responded:

“Thank you for sharing your experience with us.

I’m sorry to hear about your experience with the defective item. Please know that we are we are diligently working with the manufacturer to have this resolved. The update will be provided shortly.

If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email.

Thank you. Have a good day!

Sincerely,
Voice of Client, CARiD.com.”


Verified
4/5

2024-09-11

Very happy

"Thank you ,it was very satisfying and will recommend. "

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Verified
1/5

2024-09-11

Not happy

"I ordered parts a month and a half ago I still haven't received them now that I've asked for my money back it's been a week almost 2 weeks and I still haven't received that I will never buy another thing from you"


Rep reply posted 2024-09-12
A rep from CARiD.com, AliceCARiD, has responded:

“Thank you for sharing your experience with us.

I’m truly sorry to hear about your experience and understand how frustrating this situation must be for you. Delays can be really disappointing, especially when you're waiting for important parts. The full refund for your order has already been issued. We apologize for any inconvenience caused.

If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.

Thank you. Have a good day!
 
Sincerely,
Voice of Client, CARiD.com.”