"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"Was confusion, agent listened, received the new part, successful installation."
"I ordered a part for my car and didn’t end up needing it. I had to call for a refund. Customer service worked with me to solve any issues I had and made it right. "
"BOXES WERE TORN AND TWO OF THE WHEELS WERE BENT"
"Great product just as described and super fast delivery..Very happy."
"Exactly what I ordered. Need to get the other side now. "
"It was so easy to select the part I needed for my car. I received it in a timely fashion and was very impressed with how well it was packed for shipping. The installation was seamless, and overall cost approximately 1/6 of what I would’ve paid at the dealership for this repair. "
"CV axles are installed and working. Thanks for the service. "
"I found the part for my pick up like original
"
"Ordered parts, great quality, fast shipping. Definitely recommended!"
"Give 4 stars , shipping was delay mess up with my plans and appointment with the mechanic "
" Fast shipping.. Perfect dashboard overlay fit for 1981 vette"
"Sent wrong part back and have not received the correct replacement parts took 3 weeks but finally parts are on their way they said "
“Thank you for sharing your experience with us.
I'm really sorry to hear about the trouble you're experiencing with your replacement parts. From what I see, the replacement order is scheduled to be shipped on 09/10/2024 (today). You will get an email with the tracking number within 24 business hours of the shipment.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Been waiting for over 3-4 weeks on a response to have the item replaced due to being defective with customer service."
“Thank you for sharing your experience with us.
I’m sorry to hear about your experience with the defective item. Please know that we are we are diligently working with the manufacturer to have this resolved.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"The product I ordered was labeled as if it would fit my truck. I didn’t know it was the wrong size until I installed it and it snapped and broke. Once I did measurements, the product was for a full-size truck. I verified that that I ordered the correct product for my truck. The box was labeled as if it was the correct product but it wasn’t. There went $78. Upon reading my review, CARiD did send me a refund, which was much appreciated and therefore, I am updating to reflect the refund.
"
“Thank you for sharing your experience with us.
I’m sorry to hear about the trouble you experienced with your order. We apologize the product broke upon installation. The full refund for your order has just been issued, funds should hit your account shortly. Your satisfaction is important to us.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"Ordered caliper covers and they delivered in a timely matter"
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
I'm sorry to hear about your experience with the return process and the refund amount. It’s understandable to feel frustrated when you're not receiving what you expected. While we try to be transparent about our return policies, I know this situation didn’t meet your expectations. Please check your email inbox for refund details.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”