"I was truly please with the service from CARiD......I purchase the truck cover for my son...the original ship date was going to a week after he returned from Afghanistan so I call and the young women that help me got it to me 4days before he return and so all the remodel we did on his truck was done in time to surprise him when he got home....again a BIG THANK YOU....you made a soldiers mother happen and a young man that deserved the gift for putting his life on the line for our freedom...."
"I had a bad experience with Rock Auto where they sent me the wrong parts and it was definitely a disappointment. I saw online where people recommended CARiD.com as an alternative and I went with them. It's nice when you get it right the first time.
"
"GREAT PRICES AND FAST SHIPPING"
"Wonderful experience !! Will be doing more business soon"
"I placed an order online for an exterior part to a 2024 Hyundai. After sending photos and narratives, it was finally straightened out that they were shipping the wrong part (twice). They were excellent in communication, but I've yet to receive a credit on my account! They took care of me so well, that I will possibly use them again, but be sure they can acquire the part before it gets shipped."
"Excellent and faster. Thank"
"Too many delays to get my package, I will not order from y’all again"
"Great Service, Great Product, Great Price. Great Shipping & Packaging"
"Excellent product and quick delivery."
"The personalized floor mats I ordered for my 86 Beamer fit perfectly and look so nice.
I was a little concerned ordering black, but they are beautiful. I would recommend buying from CARid. "
"I ordered headlamp and corner lamp assemblies. Both headlamp assemblies came damaged. I filled out damaged claims for both items. Sent proof of damaged items and undamaged packaging at all angles twice. Then Carid requested me to "field destroy" and send pictures of both destroyed products.
Five weeks after original order was placed, I received only one of the damaged replacements. With the other being forgot about by Carid.
"
“Thank you for sharing your experience with us.
I'm truly sorry to hear about your frustrating experience with your order. From what I see, the damage claim for Replacement ID0001AA4530C00 - Driver Side Headlight (CAPA Certified) is still under review. The replacement will be processed once claim is approved by shipping carrier. Please accept our sincere apologies for the inconvenience caused.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"CARiD provided provided a great online experience in shopping for replacement parts for my older cat (2008 Hyundai Santa Fe). They offered great technical support on-line to make sure I ordered the correct headlights (Hyundai had a 1 connector and a different 2 connector headlight for my vehicle). I ordered a pair of right and left headlights and they were shipped from 2 different locations and I received 2 left headlights. CARiD promptly provided a return shipping label and simultaneously sent the correct (right side) headlight. Part was very high quality, OEM equivalent, and was a great value. The dealer didn't have it in stock and had a price that was twice as expensive as CARiD. I also ordered a wheel well liner and it was high quality and great value and fit like the OEM part. I highly recommend CARiD as asupplier of high quality OEM equivalent auto parts. "
"One simple wheel took over a month and still didn't get it "
“Thank you for sharing your experience with us.
I'm sorry to hear about the delays you've experienced with your order. It’s understandable that this would be frustrating, especially when you were looking forward to receiving your wheel. Please know that we are currently working to have your order shipped to you as soon as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"This is my fourth order. Great product selection, good prices and great customer service. "
"The shopping experience was good but getting my order has taken way longer than it should have. I ordered one rim and tire on August 5, 2024 and it has been a month but still haven't received my order. Also it is very difficult to get anyone to answer the phone or reply to an email to give any kind of update on this matter. After I receive this order I'm not sure if I will be back since this has been such a long experience."
“Thank you for sharing your experience with us.
I'm sorry to hear about the delays you've experienced with your order. It’s understandable that this would be frustrating, especially when you were looking forward to receiving your rim and tire. Please know that we are currently working to have your order shipped to you as soon as possible.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”
"I’ve purchased from this company several times. Whether I have it shipped to Alberta Canada or just over to Arizona it’s always flawless and arrives on time. I like to use this company because I just can’t have someone ship me the wrong part 2000 miles away. It’s a real hassle to return an item from Canada. Thank you. "
A rep from CARiD.com, AliceCARiD, has responded:
“Thank you for sharing your experience with us.
We sincerely apologize for the delays you experienced with your order. We understand how frustrating it can be to wait longer than expected, and we appreciate your feedback. Your experience is important to us, and we are continuously working to improve our shipping processes. Please allow me to offer you a compensation for this bad experience. Please check your email inbox and reply me back if you are interested.
If there is anything else we can do to assist you further, please do not hesitate to reach out to us replying here or just checking your email inbox.
Thank you. Have a good day!
Sincerely,
Voice of Client, CARiD.com.”