ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.39/5
Customer service:
4.20/5
Return/Replacement policy:
0.00/5

Verified
4/5

2018-02-12

Good Service

"Great customer service. Competitive pricing, You won't go wrong!

"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-03-09
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear about this negative experience. I see our representative Layne has reached out regarding this issue. If you have any questions or concerns, please contact us by phone at 1-800-356-5221 or by email at cpap@cpap.com.”


Verified
5/5

2018-03-12

First time user

"Easy to use, fast response."


Verified
5/5

2018-03-12

Super Service and Support with Help

"Recently ordered some CPAP equipment where I previously worked to get a doctor prescription however after calling CPAP customer Service to update my order the rep helped with with alternate methods for ordering equipment that saved me money and did not require the Dr prescription which would have further delayed my order. Thank You!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-03-12

EXCELLENT

"Easy to find items needed and quick delivery"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service

Verified
5/5

2018-03-12

"I received my order much faster than getting everything locally. This made my life much easier as I did not have to go out to get everything."


Verified
3/5

2018-03-11

eh

"Once the hoops were jumped through in regard to supplying a script for a CPAP mask,(just the Mask), things went fine. Confused as to why I needed a script for a replacement mask that I was paying for out of my pocket, not insurance. And no one could explain that to me."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-03-12
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you had a negative experience with our site. A CPAP expert will be reaching out shortly!”


Verified
5/5

2018-03-11

Best rating of all is "no complaints".

"Medicare doesn't always provide all the parts I need. In my situation, I found that I didn't have enough nasal pillows to go with all the lower mouth parts of my Ultra Mirage masks. CPAP.com to the rescue. The price was less than expected, and they were delivered quickly."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Verified
5/5

2018-03-11

Excellent service!

"One of the best! Great customer service! Order was on time! I will order from them again!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Verified
4/5

2018-03-11

Well done.

"Satisfied with transaction."


Verified
5/5

2018-03-11

Great service

"Info on website site was exact which ensured I got the right replacement knob and it was shipped on time."


Verified
5/5

2018-03-11

Good Quality at a good price

"The quality, service and delivery time was great. I will be a repeat customer. "


Verified
1/5

2018-03-11

my cpap fits nicely but the perioral plastic contacts resisted connection and disconnection broke easily

"and I was not given a means to return the defective gear."


Rep reply posted 2018-03-12
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry you had a negative experience with your items. A CPAP expert will be reaching out shortly!”


Verified
5/5

2018-03-10

Great machine

"Bought this to go to Europe-very small and quiet. Light-weight so I have dropped it and it handles it well. Buy this! You will love it!!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Verified
1/5

2018-03-10

Product bad

"Picture of product bad design of nasel piece wrong for my nose now have useless product"


Rep reply posted 2018-03-12
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry you had a negative experience with one of our products. A CPAP expert will be reaching out shortly!”


Verified
4/5

2018-03-10

CPAP

"Everything was fine except where you are suppose to upload files for Rx in the website. "