ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.39/5
Customer service:
4.20/5
Return/Replacement policy:
0.00/5

Verified
5/5

2018-03-03

Great prices

"I bought a travel CPAP and additional supplies. It arrived quickly and would recommend this supplier. "


Verified
5/5

2018-03-03

Excellent customer service by LaToya P

"I received my AitTouch F20 full mask on 3/2 and after putting it on, it seemed to be small for my face. I went on the website and started a live chat with LaToya P and she helped me with the process for getting the right mask. When I bought the mask, there was a sale of up to 20% which she extended for my new purchase of the large size mask. Thank you LaToya P for the excellent customer service and going above and beyond to take care of your customer!!!

Thanks,
Blue
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-03-03

Quicker than Local providers and no excessive markup!!!!!

"Every time I worked with the local providers - it was 2 months before I could a replacement or repair. "


Verified
5/5

2018-03-03

Easy and affordable

"Your website made it easy to find the part needed"


Verified
5/5

2018-03-03

Question answered quickly and politely - RE Mask compatibility.

"LaToya was a great help today ensuring the new mask I wanted to buy to replace the original equipment I got with the travel CPAP would be compatible. She was fast and very polite. All questions answered in a professional manner. Very satisfied with the customer service I get from this website so far. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Verified
4/5

2018-03-03

Good Service

"Outstanding. Good Service and products."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Verified
5/5

2018-03-03

Not one complaint

"Always fast, great service"


Verified
5/5

2018-03-02

Quick, Easy, and Affordable

"My insurance didn't cover the hose I needed so my pharmacy recommend cpap.com to get the best price on the hose. Cpap.com had it for half the price, and it arrived really quickly. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Verified
2/5

2018-03-01

Promised not true!

"On the website it said If I paid much more that I would receive my needed materials 2 working days. They arrived 5 working days later and I had been without my necessary items all that time including a weekend which added even more days to the matter. I paid all of that extra amount of money for something I needed and it did not come through which made sleeping a VERY difficult extended time. Thanks but no thanks to doing that again!

The materials however were the correct items needed and I am still suing them today. That is the only reason I gave 2 stars.
"


Rep reply posted 2018-03-09
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear about this negative experience. I see our representative Layne has reached out regarding this issue. If you have any questions or concerns, please contact us by phone at 1-800-356-5221 or by email at cpap@cpap.com.”


Verified
5/5

2018-03-01

Quick and easy!

"Order arrived quickly and was exactly as described. Allowing me to continue to use my machine as needed. Highly recommended!"


Verified
5/5

2018-03-01

Great Service and quick delivery.

"Like I said, great service."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-03-01

Excellent experience.

"Was able to order and receive merchandise in total of less than 2days.
This was a great experience.
"


Verified
4/5

2018-03-01

In desperate need!

"My husband insurance ran out & his mask broke and it was wonderful being able to purchase one without any hassle. "


Verified
5/5

2018-02-28

Great service. Good prices.

"I was very happy with my purchase at CPAP.com."


Verified
5/5

2018-02-27

Great service

"C2 products I received were exactly what I wanted the only problem I have with your company is you do not take Medicare as payment and I'm in the I'm looking for a new caregiver to buy a new machine and have an ongoing service for as long as I live by"