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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.39/5
Customer service:
4.20/5
Return/Replacement policy:
0.00/5

Verified
5/5

2018-03-08

Good Review

"Order was complete on time"


Verified
5/5

2018-03-08

Top rate

"Fast and corect will shop again"


Verified
5/5

2018-03-07

Johnny and Zach were very helpful

"At first I didn't have my prescription, but Zach helped me get that from my Kaiser doctor. Then I turned out I needed an A-PAP machine rather than a C-PAP and Johnny helped me change my order. Then there was some issue with the Bread financing but that got straightened out as well. All in all I was very happy with the price, product and customer service of cpap.com"

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Overall customer service
Overall product shipping and delivery process

Verified
1/5

2018-03-06

I never received the products that I purchased.

"The information I got from CPAP was that the products would be delivered by UPS. When I phoned UPS, one month ago, about the status of delivered, they informed me that they delivered that to Brazil Post Service. Very interesting...paying US$ 100.00 for UPS to deliver the product and discover that they do not do that..."


Rep reply posted 2018-03-09
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry you had a negative experience with shipping. A CPAP expert will be reaching out shortly!”


Verified
5/5

2018-03-06

Service

"Delivered on time as promised "


Verified
5/5

2018-03-05

"One word. Prompt. Outstanding"


Verified
4/5

2018-03-05

Good but high shipping rates

"Good but high shipping rates. The site is very easy to use and they have everything at reasonable prices . However, I have found many competitors that have the exact brand-name products with free shipping even on eBay. If you offered free shipping on your products I think you would do much more business. Of course your Web name is excellent. You must of gotten that quite sometime ago. But I did get what I needed very quickly and was satisfied with the shipping cost me almost as much as the hose that I ordered. Not sure that I would order again just because of that"

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Verified
1/5

2018-03-05

Never Again

"Wrong part sent, paid extra money for two day delivery took four days."


Rep reply posted 2018-03-09
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry for the negative experience you had with delivery. A CPAP expert will be reaching out shortly!”


Verified
5/5

2018-03-05

Great service

"Found cheapest price on your website. Came the day after I ordered. Pleasant surprise."


Verified
5/5

2018-03-05

Orders always ship promptly, and items arrive on time and as expected.

"Prices are reasonable, always ships on time and items arrive safe. I like the reminder feature that lets me know when toi order replacement parts."

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Verified
5/5

2018-03-04

Great price, super fast shipping, great product!

"Great transaction, will use again. "


Verified
5/5

2018-03-04

Excellent Customer Service

"I ordered the incorrect nose piece and in one phone call everything was rectified."

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Verified
2/5

2018-03-04

Part did not fit.

"Your customer service was fine. The serviceperson had me give her the Serial # and/or model from bottom of my CPAP machine. I needed knob so I ordered two. Received in a timely manner. Knobs looked the same but do not fit tightly. They fall off. What's the point of giving all the correct info but part is not compatible. Not worth it to send them back."


Rep reply posted 2018-03-09
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry you had a negative experience with us. A CPAP expert will be reaching out shortly!”


Verified
5/5

2018-03-04

Helpful

"I was hesitant about my purchase. The customer service agent walked me through the safe guards, the warranty, and answered many redundant questions. Thank you.

Now I think I'm ready to try more add on's, like smells for allergies and possibly the cleaner. Worked with my Benny card fine!
"

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Verified
5/5

2018-03-04

Prompt Service

"I am located in India and was placing my first order with delivery through a friend in the US. The team from CPAP.com guided me through the process of obtaining my prescription and delivered the product promptly.

Thank you CPAP.com team

Nelson Fernandes
"