"Good experience, had a difficult time understanding the sizing template"

" Well, I think the only area that you can improve is the shipping process; I was wonder that was due to date (week before christmas), the process take three or four days since the carrier pick up merchandise in store.
After the carrier picked up items the process was normalized If I am not wrong took 2 to 3 days.

In other words total process took 7 to 8 days. prior purchases that I made to you, took 3 or 4 days. (I am you customer since 2012 and obviously, I compare with prior shipments.

Beside that minor issue; congratulations!!!. you have and excelent entire service and web page!!!!


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"I placed an expedited order for CPAP equipment and paid for next day shipping. CPAP.COM mishandled and disregarded my order and I did not hear anything back from them until 5 days later when I called their support line. My order was not handled correctly and I will never do business with them again. CPAP equipment is a critical medical need - it is not trivial. Fulfillment is needed by patients as quickly as possible. If you want to be in this business, you should take care to handle your orders correctly. I will find another vendor. "

"You had what I wanted at a fair price. Thank you"

"After receiving some delays from doctor's office, your company still delivered a product that met my expectations, and you did so in a very timely matter."

"I living in Europe there are de delevery's almost al the next day en for free. I was dispointed it took very long en de costs are high."

"When I first ordered a new mask the rep. on the phone asked IF I had bought this model before - when I said no she suggested that I buy the "return product" for a very reasonable fee of $13.00. I did purchase this and was very glad when I had used the product for just 2 week and realized that I really just didn't like the way it felt. I returned it and bought another model and am very happy with this new one. I am very grateful for all the help I have gotten from your representatives. I am very pleased with the products offered and the quality of the items I have been buying from this company over the last 8 years."

"Paris went above and beyond the call of duty to process my order on Christmas weekend"

"Ordering was simple and convenient, my order was processed fast and accurate. "

"I ordered the wrong unit based on my prescription. Customer service helped me update my order to the correct unit with no hassle or fuss. "

"Very helpful, got my cpap in one day."

"I feel great, thank you so much.
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"All went well from ordering to delivery"

"Ordered some filters for my BiPap. I order from CPAP.com because I can get great quality filters and get more at one time than I can through insurance "

"The person I spoke to when I called on the phone was knowledgeable. The web site itself was very easy to to navigate or usee friendly. The products I ordeed arrives the next day. "