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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.35/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
2/5

2017-07-03

Missing items

"did not receive 10 pack of diffusers"


Rep reply posted 2017-07-05
A rep from CPAP.com, CPAP.com, has responded:

“We are so sorry to hear you did not receive the product you ordered with your shipment. We take these mistakes very seriously and want to make it right for you. We shipped out the diffuser filters for you today, and you should receive them very soon! ”


Verified
1/5

2017-07-03

Late, late arrival!

"I placed an order to be delivered to a certain point (hotel) in NY, a friend was supposed to receive the goods and bring them with him to Greece. Due to severe weather conditions, delivery has been delayed for 3 days. In the meantime my friend checked out of the hotel and left US. Never received anything. Lost almost 100 dollars."


Rep reply posted 2017-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for taking the time to leave us a review. We appreciate your feedback, and we want to improve your experience. A CPAP expert will be reaching out shortly!”


Verified
5/5

2017-07-03

Good job

"All went as anticipated. Thank you.
"


Verified
5/5

2017-07-02

Great affordable products

"The CPAP hoses, nasal mask, head band were of high quality and more affordable than local health products stores. I plan to reorder from CPAP.com for my future needs."


Rep reply posted 2017-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for taking the time to leave us a review! We are so glad you found CPAP.com for your CPAP needs and that you found the right products. Have a great night's rest!”


Verified
5/5

2017-07-02

CPAP.COM experience

"I found the experience to be great, once i figured out what i wanted and ordered it all went smoothly.
The price for what i ordered was about 50% my out of pocket cost with insurance from my local provider.
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2017-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for taking the time to leave us a review! We are so glad to hear the process was easy and that you found the right products for your CPAP needs. Have a great night's rest!”


Verified
5/5

2017-07-02

Local, convenient, better service than American Home Service

"After putting up with American Home Service's lack of responsiveness, lack of customer service, and disorganization for too long, we learned about cpap.com from our sleep medicine doctor's technician.

Drove to cpap.com's office not too far from the Houston Medical Center in an industrial park south of here. Parked in front of the door. No paid parking lot. Met ("Crystal?") there. Incredibly helpful, knowledgeable, professional, and friendly to my elderly parents.

We will do all further business with cpap.com. Somehow, American Home Service learned we bought a new full mask from cpap.com to replace there nonperforming nose one. American Home Service called us and said, "You can't do business with anyone but us!" Yeah. Right, Skeeter. We couldn't get American Home Service to make a house call as promised to my parents' assisted living residence. They did not return phone calls. Their Houston sales rep and technicians' office and their main offices in Missouri, Tennessee, and Arizona were totally out of touch with each other and did not maintain records and messages. Fugeddaboutit!
"

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Rep reply posted 2017-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for taking the time to leave us a review! We are so glad you found CPAP.com for your CPAP needs and to hear the process was easy. We really appreciate your business! Have a great night's rest!”


Verified
5/5

2017-07-01

Good Seller

"Good Seller, fast delivery, great attention with my prescription,

Alexandre Amaral
"


PFN
Verified
5/5

2017-07-01

Terrific !

" I'm a very old guy, slow and sometimes hard of hearing and hard to understand. The woman who waited on me was tremendously kind and patient. I really appreciate that very much. Thanks."


Verified
5/5

2017-07-01

Works great#

"Just what I needed and expected"


Verified
5/5

2017-07-01

Power cord for my C-pap

"My power cord from my C-pap quit working and I ordered a new one from C-pap.com. It came the next day and I was very pleased. I have sleep apnea very badly and I desperately needed it asap. This is a great company to order from or at least I was happy with them. "


Rep reply posted 2017-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for taking the time to leave us a review! We are so glad to hear the process was easy and that you received the product you needed quickly. Have a great night's rest!”


Verified
5/5

2017-07-01

Happy sleeper

"Great experience! Very easy folks to work with!!"


Verified
5/5

2017-07-01

First order

"Found the company on line. I was very pleased with the assortment of cpap supplies and the ease and efficency of ordering and delivery. Prices were the reason I ordered but the processing and shipping of the order sold me on getting all my cpap supplies here."

Detailed Review Benchmark + -
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Overall customer service
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Rep reply posted 2017-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for taking the time to leave us a review! We are so glad you found CPAP.com for your CPAP needs. Have a great night's rest!”


Verified
5/5

2017-06-30

CPAP aromatherapy

"Products were easy to order, coupon for free shipping was fantastic and they arrived quickly!"

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Verified
5/5

2017-06-30

Quick response. Great product

"We needed a new cpap for my mom and this was exactly what she needed. Cpap is quiet and works perfectly."

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Verified
1/5

2017-06-30

CPAP Service Great! Product Horrible!

" As usual, CPAP.com's ordering was great, however, the product a Phillips Respironics Premium Chinstrap, was not at all good. It was cheaply made, poorly designed, did not stay on and, therefore, did not have the desired outcome. Unfortunately return policy prevents this item from being returned, it seems! If my understanding of the return policy is incorrect please contact me."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2017-07-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for taking time to leave us a review. We appreciate your feedback, and we want to improve your experience. A CPAP expert will be reaching out soon!”