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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.40/5
Customer service:
4.12/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-08-31

0732023 Purchase

"Got everything ordered in a timely manner. Great price."

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-08-31

Good job, COAP.COM!!!

"The agent I spoke to on the phone was a great help to me. She quickly resolved my problem and was extremely pleasant while doing so. Bravo CPAP.COM!!!"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-08-31

Great service

"Customer service is on point. They listen and respond without being contentious or complacent or arguing. They feel true invested in the work they do and arrive they provide. "

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-08-25

Easy shopping

"Ordered and received with no problem "

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Rep reply posted 2023-08-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-08-24

Great Experience

"Customer service was outstanding. I was told about an offer that wasn't yet online and went ahead and purchased a new machine. The agent was friendly and helpful and was able to get my order to me quickly. Thank you!"

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Rep reply posted 2023-08-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-08-24

Always the Best

"I have a standing prescription which makes ordering machines and supplies so easy. I love it. "

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Rep reply posted 2023-08-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
4/5

2023-08-20

Prompt delivery

"I purchased a battery for my Accent CPAP machine for delivery within the US, but for a friend to bring to me in Argentrina and I paid with an Argentine Credit Card. When I paid found that a tax was added to the price.
Additionally the plastic covering the plug to my CPAP was of greater diamenter the the female plug.
I solved by whitling down the plastic till it fit.
"

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Rep reply posted 2023-08-23
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us, unfortunately there may be taxes at checkout depending on the items you purchase and the state that it is being shipped to upon checking out. We are happy that you were able to resolve your issues. If you need any order help, please call us at 1-800-356-5221.”


Verified
3/5

2023-08-19

Wish I Would Have Waited

"I bought the ResMed 10 about a month ago. If I would have waited less than 2 weeks, I could have saved $189. I emailed them with no response of course. I could have purchased another mask with the mo ey I saved. "

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Rep reply posted 2023-08-23
A rep from CPAP.com, CPAP.com, has responded:

“We do apologize for not responding back. The email sent to us looked like a statement unfortunately and was archived, we can price match sale prices but only within 1 week of the order being placed. If you would like we can help you with a promocode for your next mask purchase by giving us a call at 1-800-356-5221.”


Verified
1/5

2023-08-18

Dishonesty

"I have been fooled! I purchased a CARD TO CLOUD resmed airsense 10 cpap with cpap.com and received a unit with NO connectivity! My doctor pointed out it was not connected showing me a small blue sticker with the no Wifi icon! I was shocked since I specifically ordered the card to cloud type and so does show my invoice! He then explained that because of after pandemic shortage of chips, resmed made a few units without connectivity and obviously cpap.com is getting rid of this unwanted stock by fooling you! When I asked for a replacement I was told that once the box is opened the unit cannot be returned...but you only realise it is not connected when you see the sticker inside the box!!! This is completely dishonest, it is false advertisement ! So customers be careful and prepare to go legal!!!"

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Verified
5/5

2023-08-17

Headgear

"It was easy to order off of the website. Delivery was fast. "

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Rep reply posted 2023-08-18
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-08-17

Recommend

"They have what I need, great pricing."

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Rep reply posted 2023-08-18
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
1/5

2023-08-15

CPAP Minu is junk - $700 wasted!

"Ordering was no problem. Machine itself is a disaster. Makes so much noise I could not sleep - not white noise as described in ad. Luckily I tried it before taking it on the trip I bought it for. Want to return it but fear I am stuck."

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Rep reply posted 2023-08-18
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We are very sorry for the poor experience with the product. Please contact us at 1-800-356-5221 so we can help you troubleshoot the machine as there are some settings you can adjust to make the machine a bit quieter and more comfortable to your liking.”


Verified
5/5

2023-08-13

Very efficient website, with great products,

"Very efficient website, I can always find what I'm looking for at a good price, thats "

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Rep reply posted 2023-08-18
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-08-12

Quick and Responsive

"I ordered the 12v adapter for my Resmed Series 10.
It arrived SUPER quick and works perfectly.
Thanks CPAP.com !
"

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Rep reply posted 2023-08-18
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
1/5

2023-08-11

Wrong Battery

"I ordered a travel cpap and battery. The battery was the wrong one for the cpap machine I purchased at the same time. They gave me a hard time about returning it. I was able to return it and received a refund for a fraction of the cost. Lesson learned. I will never do business with this company again. Buyer Beware!"

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Rep reply posted 2023-08-18
A rep from CPAP.com, CPAP.com, has responded:

“We do apologize for the inconvenience, we do have a 15% restocking fee for all returns. Please call us if you need help with any products at 1-800-356-5221 if you are unsure of a product or description and summary of the items listed.”