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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.40/5
Customer service:
4.12/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-10-01

everything you need for your cpap

"will go to cpap.com for all my needs for my cpap"

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Rep reply posted 2023-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
3/5

2023-10-01

Shipping fast/Support slow

"The shipping time was sure fast. I really appreciate that. Phone support was good in trying to rectify the issue with the unit, but emails and the actual return are SUPER slow. "

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Overall customer service
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Rep reply posted 2023-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. We hope to hear from you again soon!”


Verified
5/5

2023-09-30

odering process

"Professional, polite, very friendly, knows products. Very satisfied excellent order"

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Verified
5/5

2023-09-29

CPAP.com wins again!

"It was just a replacement mask order, with a variation of ordering a large vs medium. I've used the new mask since then, and have pretty much decided to revert. Nothing bad about the new one, just doesn't work as well for me. CPAP.com got it to me quickly, with no surprises. Huzzah!

I wish there was some way to test for fit, comfort, and performance without having to buy a mask. But you really can't check for anything while it's in the bag, and opening it means you're stuck with your decision. So it goes.

Steve, an actual customer.
"

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Rep reply posted 2023-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello Steve,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-29

Excellent service

"I received my item two days after placing the order. Excellent service and great product. "

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Rep reply posted 2023-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-25

CPAP supplies

"Great customer service! Thank you!"


Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.”


Verified
2/5

2023-09-25

Grey market tank

"I'm pretty sure the water tank they sent is grey/black market. It doesn't fit right. I'm not impressed with the quality. "

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Rep reply posted 2023-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number.

We hope to hear from you soon!”


Verified
5/5

2023-09-24

Great representative

"Your rep was great and got me exactly what I needed!"

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Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2023-09-24

Great Service

"My experience with your customer service was great, she was very polite and knew immediately what I was looking for "

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[COPY] Recommendations
Overall customer service
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Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-24

Great service and support

"Great service and support"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-24

Customer Service

"I needed guidance about a mask I need. The agent was spectacular. "


Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-21

Great experience

"Good prices, great customer service and fast shipping."

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[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-21

IMO: Always a good experience

"I am always able to find what I need, even when I change machines or am looking for something different. And when I’m looking to replenish current items, I really like the listing of recently purchased items so I can choose a previous order and do a reorder on those items. It really saves on searching through all the items on the site."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-18

Great service

"Order placed and received, and was delivered before the due date."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.”


Verified
3/5

2023-09-18

A bit confusing

"When purchasing a product and many advertising pages appeared that took me away from the original CPAP page.
After several wasted minutes I was even more confused because I had no notice that I had made the purchase.
Later when I checked the email, I realized that I had duplicated the purchase, so I had to start a chat with CPAP to ask them to please cancel one of the orders.
The lady who helped me with the cancellation was very efficient and resolved it immediately.
"

Detailed Review Benchmark + -
[COPY] Recommendations

Rep reply posted 2023-10-05
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.”