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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.40/5
Customer service:
4.12/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-09-16

Rapid service with requested model

"After 20 years my old Respmed CPAP gave out, and I was able to get a new model quickly through CPAP.com."

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Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks for letting us know that you received the needed assistance. Please let us know if there is anything else we can assist you with.”


Verified
1/5

2023-09-16

Sells products but won't solve your challenge

"I had the opportunity to purchase a small travel seat. Pat machine. I was very excited about using it. However, I needed to adapt it to my nasal pillow head gear. The representative told me that I could use a simple adapter. And it should all work. However, once I receive the adapter. It never work and when I called back again. They sent yet another hose adapter. And that didn't work either. I spent additional money on these products and could not be refunded even though none of them work for my situation. I wish they could tell me if the travel seahawks compatible with my headgear that I've been using for a long time and not have to have had spent all this money on adaptors and hoses that don't work!"

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Verified
5/5

2023-09-16

Great customer service

"and an effortless experience ordering a backup AirSense 10 Resmed Card to Cloud machine. I love this machine, as much as one can love a CPAP. Medicare would make me undergo another sleep test to get a new machine with them paying, so I would rather pay out of pocket for a machine, and CPAP.com helped me to do this with a reasonably priced , brand new AirSense 10. I may one day get a third, if they are still available, and I would buy from this seller again. Fast shipping, great price-- thank you!"

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Rep reply posted 2023-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-14

"Was a pleasure dealing with knowledgeable customer service rep "

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-09-14

Above and beyond

"I used the chat feature and could not be happier. The customer service agent was very patient with me and was very helpful. In fact, I used the chat 2 more times with more questions and received the same person who did not seem bothered by my questions. In fact Cpap.com has been more helpful than the home healthcare company that gave me my cpap machine. Thank you!"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
2/5

2023-09-14

Never delivered

"I placed my order but the package wasn’t delivered. "

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
It looks like this order was marked as delivered back in July. If the couriers delivered this to the wrong address please call us at 1-800-356-5221 so we can further assist you on this order.”


Verified
2/5

2023-09-11

not quite on time

"I broke the water container for my machine at the same time I was to leave for vacation. I quickly ordered a new one and paid $18.00 for 2 day shipping. I didn't receive it for 3, almost 4 days. I think that I was charged far too much for a service I didn't receive."

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“We have taken a look at the order and it looks like the order was placed on Friday with expedited 2 business day shipping. Unfortunately since it was Friday it did ship out but the next business day would be Monday and Tuesday would be the second business day. It looks like it arrived early on Monday. Please call us at 1-800-356-5221 if you still need assistance with this order.”


Verified
5/5

2023-09-11

Reorder of supplies

"I had an easy order. When there was a problem, customer service reached out. They are very kind.

Thank you for your patience, kindness, and help.
"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
4/5

2023-09-11

Great savings

"I had a difficult time placing my order. I had to be on the phone for a while to figure out why I couldn’t place my order. It turns out that I had subscribed for my order every year, but apparently that is only for us customers. Because I am in Canada. This issue could be easily remedied if it was stated on your website that this subscription only applies to US Customers.
Other than that, the order arrived in about 2 weeks which is good with going through customs.
"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
I'm sorry about the miscommunication. Thank you for the feedback! We will definitely try to be more clear in the future! Thank you for coming to us and let us know if you need anything in the future. ”


Verified
5/5

2023-09-11

"Good prices fast shipping "

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-10

Easy process

"Arrived when promised and set up was easy. Rep on phone walked me through pressure setting"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-09

Great Service

"Recently, I had an issue with my CPAP machine and needed a replacement part. None of the very few medical suppliers in my rural area had the part or worked on the machine itself. Finally, one store recommended I look into your online store (which I didn't know about). You had the part and shipped it out immediately. Thank you for your great service."

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're so glad to hear that Tiania provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.”


Verified
5/5

2023-09-08

Customer Service Really Helped

"I have received the wrong parts before. This customer service person really made sure I was set. It worked out great!"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're so glad to hear that Jacqueline provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.”


Verified
5/5

2017-09-28

Backordered but delivered!

"First let me state that CPAP.COM is the ONLY place I buy CPAP equipment and supplies. Why? 1) Price 2) Professionalism and 3) Pride. Did I mention Price? They simply are teh BEST place to deal with. Case in point. This order that I received was backordered for quite a while. I just let the order ride because I KNEW I was not going to find it any place else for the price CPAP.COM was selling it for. Sure enough, as soon as it was back in stock they shipped it without delay. Great People, Great Price and Great Professionals. You owe it to yourself to try them out and see if I am right or not. You will not be disappointed. "

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Verified
5/5

2023-09-07

Excellent service

"It was very easy to order the part I needed for my cpap machine. It came in very timely manner and they sent me correspondence to check up on the order and to make sure I had no questions. I am impressed!"


Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We hope you enjoy your new machine and please let us know if there is anything else we can assist you with.”