"After placing my order a sales representative called to advise me of a better way to purchase some of the items. I've forgotten her name unfortunately, but without her help I would not have been able to get everything I needed. All the items were delivered promptly and for a reasonable price."
"Shopping on cpap.com has always been quick and easy."
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”
"It's great, no problem at anytime."
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”
"I needed to call in on 8/30/23 because of a shipping address issue, and Mary was super-helpful in getting the the order placed and providing a great customer experience.
"
“Hello,
We're so glad to hear that Mary provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.”
"I ordered the TrueBlue mask. I could only get the headgear and nose piece. The gel forehead pad isn’t available. This makes the rest unusable."
“We do apologize for the inconvenience. The Trueblue mask has been discontinued by the manufacturer for some time now and only have certain replacement parts available until they are gone as well. There are similar masks that we can recommend. If you need assistance with a new mask please call us at 1-800-356-5221 so we can help you with a live representative.”
"Been on cpap since 2/14/22. Always supportive and anxious to be there for me. Transition of wearing head gear is now w ease. Thank you all"
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!
”
"Great prices on products and great selection. Shipping costs are very reasonable. Products get shipped out quickly!"
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!
”
"I always feel at ease to call and order any products needed. Questions are answered (correctly) and assurance provided as to correct sizing, etc. CPAP.com has been my "Go To" supplier for over 15 years. "
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!
”
"I've been using this site for years with no concerns, just great service & reasonable prices"
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!
”
"Extremely knowledgeable!and helpful "
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!
”
"They worked with me to make sure that I was able to purchase my machine "
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!
”
"I have not received the order."
“Hi,
We are very sorry for the poor experience you had with our company. It looks like the package was returned to sender for some reason on the couriers end and we have refunded your account. We do apologize USPS sent it back. Please call us at 1-800-356-5221 if you need help in replacing the order or need anymore assistance.”
"The aromatherapy product is fine but the agents could not tell me how to put it together and use it. I finally found the information myself on youtube"
“Hi,
We are very sorry for the poor experience you had with our company. We do have some new hires that may not know all the products and we do apologize again. Please call us at any time and you can ask for a customer service veteran to try to assist you with any products we may have.”
"Since I have purchased from them before it was super easy to reorder. Package arrived earlier than expected. Product was as expected. One of the better places to order on line."
"Great customer service staff. Just way too expensive for the product "
“Hello,
Thank you for sharing your experience with us we really do appreciate it. We do have promotions that can help you save on products by signing up for the newsletter. We hope to hear from you again soon!
”
A rep from CPAP.com, CPAP.com, has responded:
“Hello,
We're so glad to hear that Shelly provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.”