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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

Verified
5/5

2023-09-05

Great service

"After placing my order a sales representative called to advise me of a better way to purchase some of the items. I've forgotten her name unfortunately, but without her help I would not have been able to get everything I needed. All the items were delivered promptly and for a reasonable price."

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're so glad to hear that Shelly provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.”


Verified
5/5

2023-09-05

my cpap.com experience

"Shopping on cpap.com has always been quick and easy."

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-04

5 stars

"It's great, no problem at anytime."

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!”


Verified
5/5

2023-09-04

Great customer service

"I needed to call in on 8/30/23 because of a shipping address issue, and Mary was super-helpful in getting the the order placed and providing a great customer experience.
"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're so glad to hear that Mary provided you with the level of service and care you deserve! We appreciate your business and hope to hear from you again soon.”


Verified
2/5

2023-09-04

Need A Complete Set

"I ordered the TrueBlue mask. I could only get the headgear and nose piece. The gel forehead pad isn’t available. This makes the rest unusable."

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“We do apologize for the inconvenience. The Trueblue mask has been discontinued by the manufacturer for some time now and only have certain replacement parts available until they are gone as well. There are similar masks that we can recommend. If you need assistance with a new mask please call us at 1-800-356-5221 so we can help you with a live representative.”


Verified
5/5

2023-09-04

Professional

"Been on cpap since 2/14/22. Always supportive and anxious to be there for me. Transition of wearing head gear is now w ease. Thank you all"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-09-03

Good prices on products!

"Great prices on products and great selection. Shipping costs are very reasonable. Products get shipped out quickly!"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-09-03

Fast, professional service!

"I always feel at ease to call and order any products needed. Questions are answered (correctly) and assurance provided as to correct sizing, etc. CPAP.com has been my "Go To" supplier for over 15 years. "

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-09-03

Yahoo

"I've been using this site for years with no concerns, just great service & reasonable prices"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-09-03

Excellent customer service

"Extremely knowledgeable!and helpful "

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
5/5

2023-09-03

First time buyer

"They worked with me to make sure that I was able to purchase my machine "

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We hope to hear from you again soon!


Verified
1/5

2023-09-02

Customer service did not help.

"I have not received the order."

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
We are very sorry for the poor experience you had with our company. It looks like the package was returned to sender for some reason on the couriers end and we have refunded your account. We do apologize USPS sent it back. Please call us at 1-800-356-5221 if you need help in replacing the order or need anymore assistance.”


Verified
2/5

2023-09-01

agents not familiar with their own product

"The aromatherapy product is fine but the agents could not tell me how to put it together and use it. I finally found the information myself on youtube"

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
We are very sorry for the poor experience you had with our company. We do have some new hires that may not know all the products and we do apologize again. Please call us at any time and you can ask for a customer service veteran to try to assist you with any products we may have.”


Verified
5/5

2018-08-17

Super Easy

"Since I have purchased from them before it was super easy to reorder. Package arrived earlier than expected. Product was as expected. One of the better places to order on line."

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Verified
3/5

2023-09-01

Great service, but too expensive!

"Great customer service staff. Just way too expensive for the product "

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Rep reply posted 2023-09-14
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us we really do appreciate it. We do have promotions that can help you save on products by signing up for the newsletter. We hope to hear from you again soon!