"I ordered a CPAP full face mask with headband, I sent my prescription to the company and without haste they sent the product to Canada, I was given a delivery date and lo and behold it arrived on time. Thank you for the excellent service and I look forward to purchasing from you in the future
Ken Osborne"
"No comment to do about these cpap"
"First the pay over time doesn't. The I asked them to get a prescription from my doctor. At the 24hour mark they started spaming my email they hadn't received it. My doctor takea up to 48 hours to respond to prescription requests. The the next day they say the received my dr sent and invalid prescription. I call my drs office and they say they their own form back to them. But they will call them and get it straightened out. 3 days later at 9pm on a Friday night I get and email saying they still didnt have a valid prescription. I call cpap.com they tell me my dr sent another fax without the prescription. Not that I can check with my dr at 9pm on friday night. I have never had a problem with my dr send a prescription before. I cancelled my order. I recommend no one order from these people they are incompetent."
“Thanks so much for taking the time to submit a review. Your feedback is helpful to us and we want to get you taken care of. I've escalated your issue to one of our CPAP experts and they will be reaching out to you soon. If we can help with anything in the meantime, or you'd like a status update, please don't hesitate to email cpap@cpap.com or calling 1.800.356.5221.”
"Fast and reliable service!! Will shop CPAP.com every time I need parts and a new machine."
"Glad I ordered the 8ft. hose, My mask is A pillips nuance and it has A 2ft hose on it plus the normal 6ft hose. This makes the hose 8ft. I use A heated hose and the suggey. I don't know if's one or the other or both, but I use very little water . I would buy this item again. Cpap.com is A very good company to deal with, very good experience. I will order from cpap.com againe.
. "
"Product and service were as advertised and beyond expectation.
However, when using the product (tube heater) I discovered that it left me with a severely dried throat when waking in the morning and periodically during the night (when I had to repeatedly drink sips of water to moisten my throat). Unfortunately, I can no longer use the product. I will certainly use CPAP.com again. I am very pleased with your service."
"Quick service. Had an issue with set up. Called and service rep talked me through the process and machine is working wonderfully"
“Thank you for taking time to let us know about your experience. It is wonderful to hear that the issue was quickly solved! I hope your machine continues to be a success! Sleep well!”
"My order was delivered very quickly and was accurate"
“Thank you for taking time to review our company. I am happy to hear that your order was a success! Have a great night's rest!”
"Great fit, fast shipping, sleeping more soundly"
“Thank you for taking time to review your experience. We are pleased to hear that the shipping process and product were as you hoped! Sleep Well!”
"I purchased an Apex CPAP with a prescription of 10cmH2O firm. CPAP.com programmed it with a ramp up of 4cmH2O, which is highly undesirable for me as I have to turn it on long before I plan to fall asleep. I am being forced to go elsewhere to find a manual that will let me program it myself as I don't want to send it back to them.
This is my second Apex unit since the first one was defective. I called CPAP.com to discuss the issues I had with the unit and I was instructed to send it back to CPAP.com so they could evaluate the unit to determine if it was really defective. The agreed with me that the unit made a slight whistling sound while inhaling, which prevented me from falling asleep.
I was happy they agreed with me and shipped me a replacement unit. My issue is it took them nearly a month to do so."
“Thank you for taking time to review your experience. I am sorry to hear about your concerns. A CPAP specialist will be reaching out to you soon! We hope to offer quick assistance for all of your future CPAP needs!”
"I put the order and pay it using paypal and do all what they said while ordering. But nothing shipped till I reviewed the customer service and they took the payment no from me. After that everything went well but I lost 2 days waiting to get the shipping email before I decide to contact them."
“Thank you for taking time to review our company. I am sorry to hear about the issue with the product shipment! A CPAP specialist will be reaching out to you soon! ”
"it was just what I ordered"
“Glad we were able to help, have a great night's sleep!”
"CPAP.com works to get the prescription quickly if necessary, ships VERY fast and has very reasonable prices. Highly recommend!"
“Thanks so much for leaving a review. We love it when our customers have a good experience with us!”
"Having trouble locating these head strap cushions any where else.. they protect marks appearing on my face when I wake up in the morning.. The supplies arrived at my door in a timely manner..
Thanks for continuing to supply these straps. "
“Thanks so much for taking the time to submit a review. Glad we could help!”
"I have not traveled with my travel cpap yet. But I was pleased with the ease at which I could communicate with you, and the speed at which I received my order."
“Hello roberta_wells,
So thrilled we were able to help. Let us know if you have any issues traveling and if we can be of any more service. ”
A rep from CPAP.com, CPAP.com, has responded:
“Awesome! Thanks for the great review and for being our customer. :)”