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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.40/5
Customer service:
4.12/5
Return/Replacement policy:
0.00/5

Verified
5/5

2022-10-06

Excellent help

"They answered all my questions"

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Rep reply posted 2022-10-07
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
That's great! We hope to hear from you again soon.”


Verified
5/5

2022-10-05

Great customer service.

"The customer service people really help me navigate through all my questions.
Thank you!
"

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Rep reply posted 2022-10-06
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2022-10-01

"Estoy muy agradecida a claro todas mis dudas"

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Rep reply posted 2022-10-04
A rep from CPAP.com, CPAP.com, has responded:

“Hola,
Gracias por compartir su experiencia con nosotros. ¡Esperamos volver a saber de usted pronto!”


Verified
5/5

2022-09-29

Great customer service

" Great customer service thank you"

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Rep reply posted 2022-09-29
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We hope to hear from you again soon.”


Verified
5/5

2022-09-29

CPAP replacement parts

"I was just ordering with Brandi. She was very patient, answered my many questions with a very upbeat attitude. I wish she was working for me. A real winner in every way. Thank you Brandi."

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Rep reply posted 2022-09-29
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks so much for letting us know that Brandi provided you with the level of service you deserve. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2022-09-27

Reliable and Informed

"I have always returned to this company over many years because a knowledgeable person answers the phone---no holds, transfers or call-backs. They back their warranties and put the client first when making recommendations, especially when insurance doesn't cover purchases. It is a model for how to treat customers over the long term. BBK"

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Rep reply posted 2022-09-28
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks so much for your kind words. We're glad to hear that you received the level of care that you deserve. We appreciate your business and hope to hear from you again soon!”


Verified
5/5

2022-09-25

Great customer service

"I called Cpap.com and I was given wonderful information and assistance. "

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Rep reply posted 2022-09-26
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're glad to hear that you received the needed assistance. We hope to hear from you again soon!”


Verified
5/5

2022-09-22

Very friendly

"Knowledge and friendly-easy transaction "

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Rep reply posted 2022-09-23
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks so much for sharing your experience with us. We hope to hear from you again soon.”


Verified
5/5

2022-09-20

Steven was great!

"Very helpful and Steven has great clarity of voice on the telephone. Handled my order with total professionalism."

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Rep reply posted 2022-09-22
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks so much for sharing your experience with us. Please let us know if there is anything else that we can assist you with.”


Verified
5/5

2022-09-17

The place to buy CPAP supplies

"Wish all customer service reps were as great as Karin and companies as good as CPAP.com. This is my 10 order and I am a customer for life. "

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Rep reply posted 2022-09-19
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thank you for sharing your experience with us. We appreciate your business and look forward to hearing from you again soon!”


Verified
5/5

2022-09-13

viviana customer service

"viviana is awesome! she is so patient, friendly. you are fortunate to have her in your customer service.

BUT and not anything to do with viviana

i spent $1600+ for a cpap machine that did not have a sim card included. when i placed the order i was not told there would not be a sim card, nor was i asked if i wanted a sim card. this is unacceptable!

now i have no data to provide for my medical check-up!


order #000423460
Order Date
July 19, 2022
Total
$1606.38

susan chesnek
"


Rep reply posted 2022-09-13
A rep from CPAP.com, CPAP.com, has responded:

“Hi Susan,
We're very sorry that you weren't reminded that the SD card is a separate item. Per the notes on your order, other options for retrieving your therapy data have been provided. Thank you for letting us know that Viviana, provided you with the level of service you deserve and please feel free to contact us with any further questions, or concerns..”


Verified
5/5

2022-09-12

Excellent experience!

"Employee quickly assessed my problem and easily solved it. "

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Rep reply posted 2022-09-13
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2022-09-12

Excellent

"Karin did a wonderful job and help me choose a mask that might be better. Thank you"

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Rep reply posted 2022-09-13
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
We're glad to hear that you received the needed assistance. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2022-09-09

Great and Quick Service

"Operator was kind, helpful and quick."

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Rep reply posted 2022-09-13
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
That's great! We hope to hear from you again soon.”


Verified
5/5

2022-09-09

Great Service.

"Ordered CPAP supplies on line yesterday.
Received a verification call today from CPAP.com today. Prompt service.
Thank You.
"

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Rep reply posted 2022-09-13
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.”