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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

Verified
5/5

2022-06-16

great customer serive

"excellent customer support, friendly, informative and supportive"

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Rep reply posted 2022-06-17
A rep from CPAP.com, CPAP.com, has responded:

“Thanks so much for sharing your experience with us! We hope to hear from you again soon.”


Verified
5/5

2022-06-14

Tianna

"She was very pleasant and professional "

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Rep reply posted 2022-06-15
A rep from CPAP.com, CPAP.com, has responded:

“Thanks so much for sharing your experience with us. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2022-06-14

"Great employees and great company ."

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Rep reply posted 2022-06-15
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for the kind words. We hope to hear from you again soon!”


Verified
5/5

2022-06-13

Great Customer Service

"All questions were answered"

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Rep reply posted 2022-06-14
A rep from CPAP.com, CPAP.com, has responded:

“Thanks for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2022-06-07

GREAT CUSTOMER SERVICE

"CALLED WITH A PROBLEM REGARDING A DISCOUNT CODE.

BRANDIE WAS SUPER HELPFUL, TALKED ME THROUGH EVERYTHING AND STAYED ON THE LINE TO MAKE SURE I GOT MY ORDER IN PROPERLY.
"

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Rep reply posted 2022-06-09
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2022-06-06

Excellent

"Very helpful and pleasant. Was able to resolve my problem."

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Rep reply posted 2022-06-07
A rep from CPAP.com, CPAP.com, has responded:

“We're glad to hear that your concerns were resolved. Thanks for sharing your experience with us and we hope to hear from you again soon!”


Verified
5/5

2022-06-04

Great Service

"Called on a Saturday, and Katy and Agnes were great!"

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Rep reply posted 2022-06-06
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us! We hope to hear from you again soon.”


Verified
5/5

2022-05-27

Customer Service

"I received great customer service. He was patient and answered all of my questons."

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Rep reply posted 2022-05-31
A rep from CPAP.com, CPAP.com, has responded:

“That's great! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2022-05-27

Excellent service

"I appreciate that CPAP.com took the time to verify my mailing address, as their system sensed that it may not be correct. Your consultant, Joy, was very courteous and if she is a representation of all y'all, then you have a great work environment for other consultants who care for your customers.
Blessings,
Rev. Mark
"

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Rep reply posted 2022-05-31
A rep from CPAP.com, CPAP.com, has responded:

“Hello,
Thanks so much for the kind words and taking the time out to share your experience with us! We hope to hear from you again soon.”


Verified
5/5

2022-05-23

excellent online help

"expensive device, 7 months old, making loud noise waking wife who cannot then fall back asleep. if warranty is needed, up to six weeks for resolution. way too long to be without the device."

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Rep reply posted 2022-05-26
A rep from CPAP.com, CPAP.com, has responded:

“Hi,
We are sad to hear that you are experiencing noise issues with your machine. We are always happy to try some over the phone troubleshooting with you in an effort to resolve your concerns and avoid the manufacturer's warranty process which includes you being without your machine for up to six weeks.

We hope to hear from you soon!”


5/5

2022-05-11

New version is WAY BETTER!

"Taking advice, reversing Velcro so loops are on head hear side and hooks are on strap is better. No more snagging on pillowcases or clothes because hooks were on headgear.
Thank you!
"

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Rep reply posted 2022-05-19
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2022-05-12

Really helped us out of a jam! And soooo graciously!

"My husband, who uses a RedMed CPAP, flew to visit our son for 6 days, but when he packed his CPAP, he left behind the head strap part of his headgear. I found CPAP.com on line and noticed they would ship today if we phoned before 4 pm. We raced to call and were connected to “Camyatta“ who was awesome in her concern for our situation, in her knowledge of how CPAP.com could help, and in her calm that left us feeling our difficulty was now in the hand of a company who understood the seriousness and would take all measures to solve. Camyatta‘s calm was so helpful!! She helped us on the website to find the various individual parts we would need so the order would be complete, but not more that we actually needed. Then after the order was put together, she looked for a coupon that she applied to knock $18 off the total price! Awesome service. It was very obvious she delighted in serving our needs in the best way she could. Thanks so much!!!"

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Rep reply posted 2022-05-19
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2022-05-11

CPAP purchase advice

"CSR Muzzi was most helpful"

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Rep reply posted 2022-05-19
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2022-05-10

A Professional on Duty

"The service person was very friendly and listened to my problem. She went straight to work checking for the item I needed to correct my problem. She made my call a very pleasant experience. I give her 5 stars !!!!!!! I think her name was Jennifer."

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Rep reply posted 2022-05-18
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. We hope to hear from you again soon!”


Verified
5/5

2022-05-03

Excellent customer service and product knowledge

"Excellent Customer Service and Product Knowledge by both Kayla (initial cpap.com live chat) and Crystal (for order processing).

A beginning cpap user, both Kayla and Crystal were instrumental in educating me about machine and mask features, resulting in an order for an AirSense 11 Autoset, an AirMini Travel, masks and accessories.

Thanks again for making the process simple and frustration-free!
"

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Rep reply posted 2022-05-04
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. We hope to hear from you again soon!”