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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.17/5
Customer service:
3.96/5
Return/Replacement policy:
0.00/5

Verified
5/5

2024-05-10

Good product at a good price.

"Good product at a good price. Fast shipping. excellent follow up. Was cheaper to pay cash than to file insurance and pay deductible. basically my insurance wanted me to buy a Cpap on their plan ($800 down & $85 a month) and use it for 10 months before they would start paying for Mask and supplies, then I would have to pay for my copay for those. I got the whole setup for under $700 and the mask are reasonable. "

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Rep reply posted 2024-05-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-10

Airmini cpap

"Excellent service in ordering, just used it for a short vacation, worked better than expected. Will be ordering supplies and accessories. "

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Rep reply posted 2024-05-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-06

Superb, Extremely Expedient & Thoroughly Knowledgeable Customer Service!

"I've been a CPAP.com customer for several years now and have NEVER been disappointed w/ any of their products offered at great prices. However, the world-class, stellar customer service truly cannot be beaten. The customer service team are consistently and thoroughly knowledgeable w/ all their CPAP products offered & will provide detailed information on CPAP product compatibility to ensure complete satisfaction. I especially appreciate the 30-day mask guarantees! I recently purchased this wonderful AirMini but was having issues w/ a proper seal w/ the new masks compatible w/ my AirMini. After trying the ResMed P10 & the ResMed N30 with only limited success w/ attaining great air seal scores (highest score w/ these 2 masks was 85% for both, w/ only 1 night scoring 100% w/ the N30), I called the customer service team yet again. When I mentioned I highly preferred a top-of-the-head connecting tube, the team member recommended I try a 3rd mask, the ResMed AirFit N30i. Wow. Huge difference; now scoring 100% perfect air seal every night. Customer service is so well-trained at reviewing all the items I wanted to order to ensure all components would be fully compatible & made a correction on the diameter of the hose for which I originally asked, which was not the correct size. Best of all, because of CPAP.com's 30-day mask guarantees, I end up paying ONLY for the most recent one I ordered, the ResMed AirFit N30i, which is the one fitting best. Side note for the ResMed engineering team: Please design a HumidX humidification adapter for the AirFit N30i! That would be fantastic! I live in North Baltimore, so I require CPAP humidification only 1 month of the year during mid-winter when the air in the house is dry. During that time, I plan to switch back to my former CPAP machine which has a heated distilled water tank & which is compatible w/ my new ResMed AirFit N30i. Thank you, one & all, on the amazing CPAP.com Team! I am now even moreso a lifetime customer!"

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Rep reply posted 2024-05-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-06

Phone

"The **** the phone was extremely polite and nice and great at her job. Why is she not the president of the company now?"

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Rep reply posted 2024-05-14
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-06

Great service

"I called to check on the status of an item I had ordered. A search of the tracking number showed it was "delayed" in the postal system. The CSR I talked to offered to resend the item via FEDEX, which she did. I received it without any problem. Still no update on the USPS shipment."

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Rep reply posted 2024-05-13
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-05

Great Company For CPAP

"I’ve been using Resmed for the past 15 yrs. Going through Medicare in order for them to pay ther equipment. Been traveling much more these day, Europe, S. Africa several islands in the S. Pacific. Hailing my home CPAP, decided to buy the mini travel from CPAP.com. Had to pay out of pocket for the bundle since I received a replacement from my older system. Although the mini is expensive it’s a life saver for me, no worrie about distilled water…etc. this company is very well versed in breathing issues! Highly recommend them above the others."

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Rep reply posted 2024-05-13
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-04

ONLINE CPAP

"ALL WENT VEERY WELL. FROM SENDING IFO REQUESTED TO DOING ORDER ITSELF"

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Rep reply posted 2024-05-13
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-04

Great customer service

"I had my CPAP shipment stolen from my mailbox and CPAP.com kindly sent me a replacement ."

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Rep reply posted 2024-05-13
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-03

Holy Headgear

"I had to buy Headgear for my CPAP machine. I found your website. The quality was very good.
"

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Rep reply posted 2024-05-13
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-03

Reliable!

"Easy to order.
Reliable service.
Fast shipping.
Highly recommend!
"

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Rep reply posted 2024-05-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-03

Better than the competition by a long shot!

"Been a Cpap user for a decade and this was the best experience to date ordering a machine and supplies."

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Rep reply posted 2024-05-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-03

Resmed products

"great service you guys have all the products I need in stock!"

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Rep reply posted 2024-05-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-05-02

30 Day Mask Return Policy is Fantastic

"The whole CPAP therapy process can be quite a frustrating obstacle course, but CPAP.com isn't one of those obstacles. I called regarding a mask that just didn't work and they processed the refund right away. Helpful, efficient, and friendly (and a small phone tree that has you talking to a human in short order). That's how you keep a repeat customer. "

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Rep reply posted 2024-05-03
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
3/5

2024-05-02

Memory foam replacement mask

"I was happy with the memory foam mask and headgear I received but the replacement mask not at all. There is no way to replace it with my old one and it said no returns from opened products. You didn’t know unless you opened it that it wouldn’t work so I’m out the cost of the mask and shipping. You could not no this by looking at the container it came in. "

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Rep reply posted 2024-05-03
A rep from CPAP.com, CPAP.com, has responded:

“Hi,

We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.


You can contact us thru this platforms.

Phone: 1-800-356-5221

Email: cpap@cpap.com


Verified
5/5

2024-04-29

Easy to use Website

"Found what I needed easily at a reasonable price."

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Rep reply posted 2024-04-30
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!