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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

Verified
4/5

2024-04-06

Good service, quick shipping

"I purchased an Airsense card to cloud. Works well. The only thing that kind of annoyed me was that the Airsense 11 went on sale right afterword for about $150 more. It's been on sale a couple of times since then also. If I had any idea that even possible I would have waited. However that's not CPAP.COM's error, it's mine for not waiting a while.

I will continue purchasing items my DME doesn't carry but I will wait until various holidays due to frequent sales.
"

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Overall product shipping and delivery process

Rep reply posted 2024-04-16
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
4/5

2024-04-06

Good selection of products and quality.

"Everything you could ever want in a CPAP parts, products and accessories website."

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Rep reply posted 2024-04-16
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
4/5

2024-04-05

Freedom battery

"Got to go with my air mini for dry camping, after 1st night had 59% left, so lasted 2 nights, easy to charge and didn't take long with the generator "

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Rep reply posted 2024-04-16
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-04-04

great first time

"Every thing went smooth , fast and all there. Will be using you from now on. I'll tell my friends about you. Thank You"

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Overall product shipping and delivery process

Rep reply posted 2024-04-16
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-04-03

"Placing my order was a very easy experience. Jasmine was very helpful, knowledgeable & kind. "

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Overall customer service

Rep reply posted 2024-04-16
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
1/5

2024-03-30

Have not shipped order!!!!

"It is March 30th and you have yet to ship our order placed on February 26th. Not much else to say!!!!!"

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Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Hi,

We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.


You can contact us thru this platforms.

Phone: 1-800-356-5221

Email: cpap@cpap.com


Verified
5/5

2024-03-30

Great products

"They always have deals with products, I have saved hundreds.
"

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Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-29

Superior always!

"I have been buying my CPAP supplies from you for years. Without fail, service is prompt, helpful and friendly. I referred my brother to you when ResMed recalled their machines. He ordered a new machine from you and remarked that you lived up to every good thing I told him. Best customer service I’ve had in every way."

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Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-29

Excellent service at a fair price

"I have been purchasing my PAP supplies and my APAP machines from CPAP.com for a few years now. I have been very happy with all my purchases. The website is easy to use and full of information, the shipping fast and free most every time. "

Detailed Review Benchmark + -
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Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-26

Order problem

"Karonne was extremely helpful. Fixed me right uo."

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Overall customer service

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-25

Efficient

"Fast, courteous reliable very happy"

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Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-25

Very helpful

"Customer service staff were extremely helpful and they were able to get me the information I needed to complete my purchase quickly and with little effort on my part. "

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Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-24

Fast. Accurate. On the nose.

"Good service. Mine was a refresh of a mask that works for me. Had in stock and I’m all sorted. "

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Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
2/5

2024-03-23

You advertised filters and then sent the wrong ones.

"I ordered the proper filters for my Cpap and you sent the wrong ones. When I called and talked to a rep, she told me she could not fix the problem because you guys would just send the wrong ones again. Really?? Yes. Lame.
She refunded my money but then told me to shop directly from Phillips. When I tried to do this, Phillips said they don't sell to individuals and could not give me an outlet in which to find them. This was all VERY disappointing and I STILL haven't found the right filters. So I'm breathing through very dirty filters every night. You guys were not helpful at all on this one.
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
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Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Hi,

We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.


You can contact us thru this platforms.

Phone: 1-800-356-5221

Email: cpap@cpap.com


Verified
1/5

2024-03-23

Horrible service

"CPAP ramp up would not change. Downloaded user manual did everything they asked me to do and at the end of the day they said sorry cant return it because you used it. Send it back and maybe we will test it and see what can be done. 12-16 weeks waiting to test it and then maybe something can be done but probably not. They are great for supplies but I will never buy a CPAP from them again."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Hi,

We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.


You can contact us thru this platforms.

Phone: 1-800-356-5221

Email: cpap@cpap.com