ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.44/5
Customer service:
4.22/5
Return/Replacement policy:
0.00/5

Verified
4/5

2024-03-23

Just what I needed

"Unable to get a mask thru my normal place due to limit, my doctor recommended Cpap to purchase one. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-22

Great Customer Service

"I called because FedEx had lost my first shipment. FedEx was absolutely terrible so I called CPAP and spoke with the nicest person (I’m sorry I can’t remember your name) she has worked there for over 10 years. She duplicated my order and sent it out No Charge. I got it a few days later.
I have used CPAP for many years and they have always been a pleasure to work with.
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-22

Great service

"Knowledgeable service. Thank you "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-22

Love my quiet new CPAP

"Just purchased a Resmed AirSense 10. So very quiet! Replaced a Resmed with ”motor has outlived its life” message that was very noisy. Sad part is that I have used a CPAP since 1990 and that was the first one with that message. Shows that things just aren’t made like they used to be. CPAP. com is an excellent company to deal with- quick service and great prices!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
2/5

2024-03-21

Order dissatisfaction

"I have been with this company for over 10 years but you are forcing me to leave because you can't get my headgear and your mask pricing has gone out of control."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Hi,

We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again.


You can contact us thru this platforms.

Phone: 1-800-356-5221

Email: cpap@cpap.com


Verified
5/5

2024-03-21

"Jasmine was very helpful today--even called me back when I accidentally disconnected us. Thank you so much."

Detailed Review Benchmark + -
[COPY] Recommendations

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
4/5

2024-03-21

First order

"It was good. I ordered the wrong mask size and have to eat that cost because of no returns. I appreciate the receipt that comes coded so I can file with insurance. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-21

I have changed my response now, CPAP has made this completely right, and sent a new mask! Well done!

"I ordered a nasal mask to try instead of a full face mask. The pictures did not represent well enough the actual nasal block. When the package arrived, I took the plastic off, and as soon as I did that, it cannot be returned. The mask has not been exchanged as part of their 30 day fit guarantee."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-03-21
A rep from CPAP.com, CPAP.com, has responded:

“We apologize for the poor experience you had with our company. However, we would like to inform you that the mask setup you purchased from us is covered by our 30 Day Risk-Free Mask Policy. This policy enables you to return your mask within 30 days from the date of shipment, if it is not the correct size, uncomfortable, or if it leaks.

We understand the confusion you experienced, and we would like to help resolve the issue. Please feel free to respond to this post, or you can contact us via email at cpap@cpap.com or call us at 1-800-356-5221. We will be happy to further assist you with your concerns.

We look forward to hearing from you soon.”


Verified
5/5

2024-03-21

Great customer service

"Quick delivery from time I order to the time I receive my order.
I've only had to contact customer service a couple of times, they are easy to reach, and understanding.
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
4/5

2024-03-18

Very helpful

"Good experience overall. I was told I would need an attachment to connect the hose to the mask. I think it was $18 or $19 I did not need this attachment. The hose attached directly to the mask. I did not want the hassle of maneuvering a return but I did not need this item"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-17

Got what I needed!

"The ordering process was easy enough and I received what I needed to make my travel CPAP less noisy."


Rep reply posted 2024-03-29
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-15

Always a pleasure working with your staff.

"Everyone I have ever dealt with has been courteous and very professional, even when I ask odd questions. I would recommend CPAP.com to anyone with sleep apnea."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
5/5

2024-03-14

Easy to Order

"Ordering supplies was easy and affordable."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-03-29
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!


Verified
3/5

2024-03-12

MiniAir great but the hose and mask, underperformed.

"The MiniAir is great but the hose and mask are now sitting in a drawer.

o Too small mask - did not get a gauge until the unit arrived ... too late.
o Original mask swivel too noisy. Truly a defective product, badly designed.

I corrected it by getting an adapter for my previous, standard diameter hose. My original, full size mask worked better. Did buy the large mask and it's swivel mask was quieter.
"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2024-03-11

great service

"There was a small glitch with my order, but it was corrected immediately, they even gave me a discount. Great service!"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2024-04-01
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!