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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.38/5
Customer service:
4.08/5
Return/Replacement policy:
0.00/5

Verified
5/5

2018-10-01

Great equipment at a great price

"It is easy to order from this website. And the equipment is always top-notch. And I love my new mask, it works great."


Rep reply posted 2018-10-02
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that your mask is working out for you. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-28

Great Customer support

"I had written a very bad review about the mask I had purchased. Within 10 minutes my phone was ringing, the company does care about its customer. I have made arrangements to return the mask with refund. I give this company a very positive experience for their customer support."

Detailed Review Benchmark + -
Overall product shipping and delivery process
Overall customer service
[COPY] Recommendations

Rep reply posted 2018-09-28
A rep from CPAP.com, CPAP.com, has responded:

“We are very happy that we were able to resolve the mask concerns that you had. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-30

Great service

"Order was shipped promptly and received in good order.
"


Rep reply posted 2018-10-01
A rep from CPAP.com, CPAP.com, has responded:

“Wonderful! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-29

Mask strap

"My old strap wore out- washed it as directed nut no luck. Bought a new one and glad i did!"


Rep reply posted 2018-10-01
A rep from CPAP.com, CPAP.com, has responded:

“We are glad that your new strap is working out for you. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-29

Excellent service on CPAP

"Ordered a cushion for my mask and at the same time called the VA to order a new mask. Your order arrived and was put to use, Im still waiting for the VA. Thank you for the prompt and efficient service."


Rep reply posted 2018-10-01
A rep from CPAP.com, CPAP.com, has responded:

“You are most welcome. We are glad to help anytime! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-29

Good Company

"Delivery was super quick."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2018-10-01
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear you received your order in a timely manner.”


Verified
5/5

2018-09-29

Great customer service

"I was far from home and my APAP machine quit working. I’ve used it every night for many years ( I have sleep apnea ) and I was going to be away for another eight days. I didn’t get any help from the company I have been dealing with for years. I couldn’t even get a loaner from their nearest office to where I was staying. They would only sell me a new one. CPAP.com came through for me with a new and better machine for half the price than anyone else would sell it for. They got it to me the next day. I highly recommend CPAP.com because they carry all the CPAP and APAP products at great prices and the customer service is superb! By the way, the machine I had been using for the last 3 1/2 years cannot be fixed. It had a two year warranty and Medicare will only pay for a new machine every five years. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-10-01
A rep from CPAP.com, CPAP.com, has responded:

“We are sorry that you had a problem with your machine while away from your home, but we are super happy that we were able to help you out in a sticky situation. We wish you the best, and look forward to speaking with you again soon!”


Verified
5/5

2018-09-29

Quick delivery and reliable products.

"Appreciated the extra effort to get products in the mail quickly to us."


Rep reply posted 2018-10-01
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that you received your order in a timely manner. Please let us know if there is anything further we can assist you with.”


Verified
5/5

2018-09-28

Outstanding!!

" I tried a couple of different times to keep my CPAP machine from making noise when I finally got the right part speedy service not a problem would order from them again in a heartbeat ,"

Detailed Review Benchmark + -
[COPY] Recommendations
Overall product shipping and delivery process

Rep reply posted 2018-09-28
A rep from CPAP.com, CPAP.com, has responded:

“We are happy that you had an outstanding experience with our company. Please let us know if there is anything else we may be able to assist you with.”


Verified
5/5

2018-09-28

Easy to do!

"Very easy to place an order"


Rep reply posted 2018-09-28
A rep from CPAP.com, CPAP.com, has responded:

“We are glad to hear that you did not experience any problems placing your order. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-28

Happy sleeper

"My sleep Dr. recommend cpap.com to me and I’m so glad she did, very easy to order and I received my order on time at a great price. "

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-09-28
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We are happy to hear that your Dr. recommended you. Our goal is to make ordering as easy as possible. Thank you for sharing your experience with us. ”


Verified
5/5

2018-09-27

Great Service and Fabulous Travel CPAP

"It was an easy process to order the machine with all the additional items that I needed . Now -- for the first time -- I have a CPAP machine that I actually enjoy using while traveling. If it would not be for the elevation restrictions, I would try to use it all the time. It is NOT noisy. The humidifier attachment seems to work well although I was not in extremely low humidity areas. The size is amazing and it is well worth getting the travel bag that holds more than just the machine and necessary equipment. I recommend it highly."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-09-28
A rep from CPAP.com, CPAP.com, has responded:

“We are extremely happy to hear that you found the ordering process easy, and you are enjoying your new travel machine. Thank you for sharing your experience with us.”


Verified
5/5

2018-09-27

awesome

" Carol M is truly an asset to your company she walked me through the installation and aromatherapy process great wonderful thank you so much "


Rep reply posted 2018-09-27
A rep from CPAP.com, CPAP.com, has responded:

“Excellent! I am glad we were able to get that machine working properly for you. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-27

Quick service

"Product I ordered was exactly what I was looking for, and was delivered on date promised. "


Rep reply posted 2018-09-27
A rep from CPAP.com, CPAP.com, has responded:

“We are glad to hear that you received what you were looking for and in a timely manner. Let us know if there is anything else we can do for you.”


Verified
5/5

2018-09-27

First order. Completely happy with your sales representative and products.

"The phone sales rep who assisted me was more than wonderful. He quickly identified my the parts and products I need, was able to answer all my questions, and did so with great demeanor. Loved him.

The package arrived much earlier than I had thought it would.
"


Rep reply posted 2018-09-27
A rep from CPAP.com, CPAP.com, has responded:

“That is great! Thank you for sharing your experience with us. Please let us know if there is anything else we can help you with.”