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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
4.43/5
Customer service:
4.26/5
Return/Replacement policy:
0.00/5

Verified
5/5

2018-09-27

Gold Star performance

"Always my phone calls were prompt, courtous, and helpful.

I was planning a trip to Germany and wanted the travel size CPAP machine. There was a time crunch, but the staff at CPAP helped me through the challenges and I was able to obtain the machine in time to go to Germany.

The challenges lay on my end of the deal trying to get a signature from my physician. It was necessary to make an appointment and have a face-to-face encounter with my Sleep Dr. I had not seen her in three years - because I had not problems with my CPAP machine and was getting the supplies on schedule. Now I have learned that I need to visit her once a year (according to Medicare guidelines). I have my appointment for 2019
"

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Overall customer service
Overall product shipping and delivery process

Rep reply posted 2018-09-27
A rep from CPAP.com, CPAP.com, has responded:

“Wonderful! We are so happy to hear that you were able to get your machine for your trip. Thank you for taking time to tell us about your great experience with our company.”


Verified
5/5

2018-09-24

Items as Ordered

"I needed parts and CPAP.com quickly sent them to me. Good job, Folks. Thank you very much."


Rep reply posted 2018-09-25
A rep from CPAP.com, CPAP.com, has responded:

“You are most welcome! Thank you for sharing your experience with us.”


Verified
5/5

2018-09-24

excellent customer service and product

"Placing the order was easy and the staff was very professional and the product was as described."


Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for letting us know that all went well during your ordering process. Please let us know if there is anything else we can assist you with.”


Verified
4/5

2018-09-24

Good value

"Great website and the prices are very good."

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Overall product shipping and delivery process

Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“We are glad to hear that you found your needed products at an affordable price. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-24

It was a wonderful response to Japanese customers

"I ordered from Japan, but a problem occurred at customs clearance. CPAP.com has accomplished the best response. I will order additional supplies again from CPAP.com."

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Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear of your wonderful experience with us. We look forward to hearing from you soon.”


Verified
5/5

2018-09-23

Good service

"Items were easy to order & were received in a timely manner"


Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“Great! We are glad that you are happy with the service that you received. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-23

A high quality mask and headgear purchase.

"I'm very glad I bought a high quality headgear and mask for an affordable price!"


Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for sharing your experience with us. Please let us know if there is anything further that we can assist you with.”


Verified
5/5

2018-09-22

Very helpful

"Person told me the different features...helped make adjustments, gave us the best deal for the money."


Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“We are happy to hear that you received the assistance you needed. Thank you for sharing your experience with us.”


Verified
5/5

2018-09-22

as always, the best

"As a Canadian, I found that the pricing and selection with CPAP.Com was very good..."


Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“Excellent! We are happy to serve you. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-22

Hose filters

"GREAT!!! Reordered filters for hose. Got what I ordered and arrived when CPAP said that it would. Always get good service."


Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“Perfect! Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-22

Consumer-Friendly

"There are a lot of charlatans in this industry, but not these guys. Customer service is pleasant and accommodating, and delivery consistently occurs on the date promised, or earlier. Prices are consumer-friendly. "


Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“Thank you for your kind words. We will continue to make every effort to provide excellent service to our customers. We look forward to hearing from you soon.”


Verified
5/5

2018-09-22

Awesome and QUICK

"I ordered a replacement piece for my BiPap machine and needed it before I went on vacation. I was able to order it and it came in less than a week!!! Awesome!!!"

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Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“We are super happy that we were able to get you the part that you needed before your vacation. Thank you for sharing your experience with us.”


Verified
5/5

2018-09-22

Great service

"I needed supplies for my cpap and found this site on line.
Ordered supplies, needed change on order, shipping. They were great. Very quick shipping and customer service for the change was the best. Betty informative and pleasant.
Plus they have a clearance area. Cos you know the regular prices of supplies.
Over all, very nice. I would and have recommended to fellow cpap users.
Keep up the good work!
"

Detailed Review Benchmark + -
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Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“We are glad that you found our site. Thank you for letting us know about the great service you received. Please let us know if there is anything else we may be able to assist you with.”


Verified
5/5

2018-09-22

Excellent service and then some!

"Not much to tell. I ordered the mask I wanted, when I felt it wasn't working right you took it back (cheerfully) and sent me a replacement-no charge, Thanks, guys."


Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“Awesome! We are happy to hear about the excellent service that you received. Please let us know if there is anything else we can assist you with.”


Verified
5/5

2018-09-22

Great battery

"It was easy to order, and the battery arrived quickly. I bought the battery to use my VPAP on the airplane. I fully charged it, and when I used it it said 99% charged. I changed the settings on my VPAP to Airplane Mode, and turned off the humidifier. I used it for about 2 hours 15 minutes. When I turned it off the battery said 82%, so I guess it lasts for a good while. Easy to use as long as you follow the instructions exactly as written."

Detailed Review Benchmark + -
[COPY] Recommendations
Overall customer service
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Rep reply posted 2018-09-24
A rep from CPAP.com, CPAP.com, has responded:

“That is wonderful! Thank you for sharing your experience with us. ”