"Have ordered many times over the past couple of years and have been very happy with every purchase. Have bought complete systems as well as parts and everytime without any problems. The people who take the orders are courteous and professional and tech support is top notch. They will go the extra mile to make it right. Thank you CPU Solutions!"
"I run Folding@Home on 16 systems for the AMDmb.com Folding Frogs. 14 of those systems run as "Headless/Dedicated" rigs. Seven of those are Biostar M7VKQ motherboards with XP1700 CPUs, 128MB Ram, 2GB HDD, etc, ......all the same running WinXP pro. All networked @ 100 Fast Ethernet.
I wanted to add more of those and purchased two from CPU Solutions. They had a good competitive price with good support from what I saw in the Reseller Ratings. I ordered them, they shipped right away. Great.
To make a long story short, the two new boards, on-board LAN would not upload to the internet correctly, consistantly enough to work without some part of a network timing-out. No matter what the packet size might be. No matter using the on-board LAN or a PCI based NIC. No matter what OS, be it Win2k pro or WinXP pro. Static or dynamic IP addys. MS ICS or Wingate. New or old drivers. Trust me, I went through EVERY part of the farm (Hardware/Software), and couldn't figure it out.
Otherwise, they worked just fine.
Interestingly, both mobos in question had consecutive serial numbers.
I applied to CPU Solutions for an RMA. Got in contact with "BO" (Tech Rep). He was patient enough to (via Email) go through every step I had to get a pretty good idea something was up albeit strange. I think we traded eight or so Emails that were very detailed.
He agreed to have me send them back to be tested in-house. Naturally they worked correctly for him. He did confess that they did present with symptoms much like what I was describing, yet very infrequent and, I agree, could easily have been attributed to network collisions, etc.
I freely confess that I can certainly understand where most TechReps might consider this a case of "Pilot Error" and deny my RMA request. However, for me, they would not serve my needs as such. I was smart enough to have kept all the original packing materials and had returned the product in a resellable condition. Bo recognised that and was willing to exchange the boards for two more. MOST EXCELLENT!
Naturaly, they had sold out of that particular model. DOH!! Fortunately for me, Bo was willing to still credit the boards and just let me upgrade to the next best thing. He worked with me sorting through what was in stock and selecting an apropriate replacement. It cost a total of $30 for the two replacements delivered.
Both motherboards have been installed using the same everything and work flawlessly. Perfect!
Bo and CPU Solutions could have very easily have said no to RMA'ing the boards. They bent over backwards to make it right. That's what matters.
David (BuiesCreek847)
"
"CPUSolutions had the cheapest price for an A7V133 motherboard on pricewatch, so I ordered from them and got it in a few days. Unfortunately, I was unhappy to see that the board came OEM, and nowhere on their website did it say this motherboard was OEM. I expected it to come in a retail box.
Well, luckily the motherboard POSTed, but it refused to install my copy of Windows XP with Service Pack 1 streamlined into it. Always froze at "installing network" part, and I also got around 20,000 memory errors in memtest86 (memory is fine in other MBs). So I RMA'd the beast, got a call from Bo 10 days later that said he got his WinXP installed just fine. He did offer me a refund, which I gladly accepted.
Unfortunately, the refund didn't get processed so I had to call 12 days later, they found my refund laying on someone's desk waiting to be processed, and it posted on my account yesterday.
Overall, I was happy for the refund, but disappointed the motherboard was OEM and would not have purchased it had I known beforehand.
I ended up buying an MSI K7T Turbo2 from Newegg, used exact same components and runs my WinXP w/ SP1 perfectly and with no memory errors.
I do not recommend buying a motherboard from this company unless it explicitely says "Retail Box", otherwise you will probably get an OEM version."
"I have purchased many systems from them, more from them than any other company, ever. They are dependable and helpful."
"Great service fast delivery will order from the again in the near future"
"I ordered a Motherboard combo (MB,CPU,Fan) From CPU Solutions. When the package arrived the cooling fan was not in the package. As has been the problem with other online suppliers I was prepared for a long up hill battle. ALAS not with CPU SOLUTIONS. One phone call and I was assured said fan would be in the mail "TODAY". I backed up the phone call to customer support and with in 8 hours received a reply/sppology and more reasurrance the fan was in the mail.
This cumpany has it together. You get a warm and fuzzy right from the beginning. There are cheaper places but are they there or speak english when you need them? Buy from these guys!"
"I ordered a motherboard from CPU Solutions via their website late on a Sunday evening and was nicely suprised finding it on my door steps the following Wednesday after work. I had some trouble with the BIOS settings and thought I had lost the mobo in a matter of 10 minutes from installing it. However an email I sent that evening was promptly answered the following morning with instructions on how to solve my troubles. After following the technicians instructions on setting the jumpers according to my CPU the computer booted up into the OS. The email response time from their technician Bo was within 5 minutes of me sending them and helped me out tremendously. I will certainly use this company in the future and appreciate the swift help and knowledge Bo provided. I would recommend CPU Solutions to anyone looking for fast shipping times and friendly and knowledgeable technicians."
"I bought a motherboard, cpu and memory. I ran into a memory problem and their tech support was pleasant, patient and helpful in finding the cause and exchanging a part.
I was very pleased with the service."
"Great company. Good value. Quick shipment. Will buy from them again."
"Very pleased and happy customer! Ordered Gigabyte GA-7ZXE mobo,AMD Athlon XP 1800 CPU(combo deal w/cooling)and super-sized case. Had emails within 1 1/2 hours w/order notification and the fedex tracking number. Everthing packaged safely. The only complaint is the FedEx Ground delivery system. Package could not be held at FedEx terminal as I had hoped & wanted. But that's not CPU Solutions fault. EXCELLENT COMPUTER PARTS COMPANY!!! Will buy from again in the future!"
"Very professional, ordered an ASUS motherboard which was about $10.00 above the least expensive on pricewatch.com however service was prompt (I received the FEDEX tracking # within hours)and the card was packed and worked very well. I would order again.."
"CPU Solutions staff,
Well, once again you all @ CPU Solutions have amazed me once again with your excellent and speedy delivery. As a reseller it's sure is hard to find a company that has decent prices for quality merchandise. When you get it, works and if you need to return it, you can. Most of the time when I place an order by the next day I already see that it's on it's way even with reg. ground service. I could go on and on but I won't so in short just want say thanks for making my purchasing nightmare a pleasure.
Sincerely,
X -Treme Solutions"
"After having ordered form many order online companys andhaving many problems with delivery and Returns it is very nice to find someone that was quick to fix a problem with out a big deal. prices are good and service is great! Will continue shopping with them."
"I have ordered many times and always had good service. The have good people in sales & support. I have recomended them to many of my friends and all have reported back that they got great service."
"I shop in the madison area a lot for computer parts and I really like their selection as well as their prices. Customer support is good and friendly. If they had the inventory of someone like Tiger direct they would be awesome. Still , they are a really good find."