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Verified
5/5

2004-07-16

"I have been dealing with CPUSolutions for about 2 years now. We had 1 problem with shipping. UPS, they did not deliver on time. CPU refunded the cost and we now have a great shipping meathod in place. I live in Washington, DC and I custom build computers part-time. All that I can say is this. There in not 1 computer company in this area or online that I have found, that can match and/or beat CPUSolutions.
There customer service is top notch and they will do what it takes to make you happy (within reason).
I would strongly recommend CPUSolutions to anyone.
"

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Is committed to quality products and services
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
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Overall customer service
Customer service being knowledgeable
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
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Verified
5/5

2004-07-16

"Fair priced product came very quickly; packaging was a little to be desired, but product arrived unharmed. Ordering process was fast and easy to follow. This company was a pleasure to work with; I would order from CPU Solutions again."

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Verified
5/5

2004-07-08

"I had the pleasure of working with the staff of CPU solutions for my client. My client needed 30 systems ASAP for a new software roll out. CPU Solutions came through with flying colors. They met our budget requirements and hardware requirements. All systems were delivered un-assembled as we requested. We had only a hard full of parts to send back, but CPU solutions called us and had an RMA ready. We are now ordering another 17 systems. I would highly recommend them and will purchase from them myself for personal systems."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Overall technical support
Making decisions on their own
Being knowledgeable
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-07-01

"I'm quite satisfied with my dealing with CPU Solutions. I experienced a "lag" between the time I placed the order and received confirmation, but 1) order was palaced late on a Thursday, & 2) my main experience with online purchasing has been with Amazon.com.
The order was received when expected. Packing was excellent. I put the machine together & everything is working fine.
I'd been browsing CPU solutions' web site for about a year before I actually had the funds to make my purchase. I will gladly buy from them again.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
Ease of checking delivery status
Overall technical support
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Making decisions on their own
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Being knowledgeable
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Being easy to reach
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Resolving problems
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Overall web site
Web site being easy to use
Speed of web site
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Verified
5/5

2004-05-15

"I just bought an Athlon 64 gaming PC with alot of upgrades. the price was great, the PC is more than I had hoped for, PC Solutions put it all together, and it was at my door in one week. Great Service , Great Computer, Great Price, Fast delivery. I would recommend CPU Solutions "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being trustworthy
Making decisions on their own
Resolving problems
Being knowledgeable
Being easy to reach
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-04-07

"I ordered an Illiminated Keyboard/Purple (only place I found Purple)in Color on 4-5-04, arrived on 4-7-04. $40 +$6.99 shipping is very reasonable. Arrived fast and in good shape. Very thorough tracking info provided.
Other online retailers should try to be more like CPUsolutions. I am very impressed. 5*'s
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being easy to reach
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Resolving problems
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Making decisions on their own
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Being knowledgeable
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Overall web site
Speed of web site
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Web site being easy to use

Verified
5/5

2004-03-04

"Great price, great machine. Shipped quickly, arrived in excellent shape. We will definitely be purchasing more units from this seller!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
N/A
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being knowledgeable
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Being trustworthy
N/A
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-02-20

"Have been a "walk-up" customer of CPU Solutions for some time now. Since I found their store front was close to me, I haven't bought any computer supplies anywhere else. I highly recommend calling and chatting with the sales team. I had some questions about LINUX info online and one of their tech's emailed me a few days later to point me in the right direction. Once again, I'm very impressed with this business and will continue to shop with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall product shipping and delivery process
Ease of checking delivery status
N/A
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
N/A
Delivering products damage free
N/A
Overall technical support
Making decisions on their own
N/A
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-01-31

"I've been a customer since 2000, have bought 2 systems with them. My first system is still running and going to my Daughter. I just purchased a Athlon 64 Barbones. Just time to upgrade. The prices are good, the items are well packed... Even recommended this company to my Father who bought a system."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-26

"I ordered a motherboard/cpu bundle for a great price direct from their website. Shipping was reasonable and the package arrived on time.

The items ordered were packed very nicely using styrofoam peanuts and an invoice was included inside the box.

I was able to get the computer up and running within a few hours of receiving the package.

I am very satisfied with Cpu Solutions and would order from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2003-09-05

"Have ordered many times over the past couple of years and have been very happy with every purchase. Have bought complete systems as well as parts and everytime without any problems. The people who take the orders are courteous and professional and tech support is top notch. They will go the extra mile to make it right. Thank you CPU Solutions!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-09-05

"I run Folding@Home on 16 systems for the AMDmb.com Folding Frogs. 14 of those systems run as "Headless/Dedicated" rigs. Seven of those are Biostar M7VKQ motherboards with XP1700 CPUs, 128MB Ram, 2GB HDD, etc, ......all the same running WinXP pro. All networked @ 100 Fast Ethernet.

I wanted to add more of those and purchased two from CPU Solutions. They had a good competitive price with good support from what I saw in the Reseller Ratings. I ordered them, they shipped right away. Great.

To make a long story short, the two new boards, on-board LAN would not upload to the internet correctly, consistantly enough to work without some part of a network timing-out. No matter what the packet size might be. No matter using the on-board LAN or a PCI based NIC. No matter what OS, be it Win2k pro or WinXP pro. Static or dynamic IP addys. MS ICS or Wingate. New or old drivers. Trust me, I went through EVERY part of the farm (Hardware/Software), and couldn't figure it out.

Otherwise, they worked just fine.

Interestingly, both mobos in question had consecutive serial numbers.

I applied to CPU Solutions for an RMA. Got in contact with "BO" (Tech Rep). He was patient enough to (via Email) go through every step I had to get a pretty good idea something was up albeit strange. I think we traded eight or so Emails that were very detailed.
He agreed to have me send them back to be tested in-house. Naturally they worked correctly for him. He did confess that they did present with symptoms much like what I was describing, yet very infrequent and, I agree, could easily have been attributed to network collisions, etc.

I freely confess that I can certainly understand where most TechReps might consider this a case of "Pilot Error" and deny my RMA request. However, for me, they would not serve my needs as such. I was smart enough to have kept all the original packing materials and had returned the product in a resellable condition. Bo recognised that and was willing to exchange the boards for two more. MOST EXCELLENT!

Naturaly, they had sold out of that particular model. DOH!! Fortunately for me, Bo was willing to still credit the boards and just let me upgrade to the next best thing. He worked with me sorting through what was in stock and selecting an apropriate replacement. It cost a total of $30 for the two replacements delivered.

Both motherboards have been installed using the same everything and work flawlessly. Perfect!

Bo and CPU Solutions could have very easily have said no to RMA'ing the boards. They bent over backwards to make it right. That's what matters.

David (BuiesCreek847)

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall technical support
Being trustworthy
Being knowledgeable
Making decisions on their own
Being easy to reach
Resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

2/5

2003-07-17

"CPUSolutions had the cheapest price for an A7V133 motherboard on pricewatch, so I ordered from them and got it in a few days. Unfortunately, I was unhappy to see that the board came OEM, and nowhere on their website did it say this motherboard was OEM. I expected it to come in a retail box.

Well, luckily the motherboard POSTed, but it refused to install my copy of Windows XP with Service Pack 1 streamlined into it. Always froze at "installing network" part, and I also got around 20,000 memory errors in memtest86 (memory is fine in other MBs). So I RMA'd the beast, got a call from Bo 10 days later that said he got his WinXP installed just fine. He did offer me a refund, which I gladly accepted.

Unfortunately, the refund didn't get processed so I had to call 12 days later, they found my refund laying on someone's desk waiting to be processed, and it posted on my account yesterday.

Overall, I was happy for the refund, but disappointed the motherboard was OEM and would not have purchased it had I known beforehand.

I ended up buying an MSI K7T Turbo2 from Newegg, used exact same components and runs my WinXP w/ SP1 perfectly and with no memory errors.

I do not recommend buying a motherboard from this company unless it explicitely says "Retail Box", otherwise you will probably get an OEM version.
"

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Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2003-07-17

"I have purchased many systems from them, more from them than any other company, ever. They are dependable and helpful."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Resolving problems
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2003-06-27

"Great service fast delivery will order from the again in the near future"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being trustworthy
Being easy to reach
Being knowledgeable
Making decisions on their own
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site reliability
Speed of web site
Web site being easy to use