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5/5

2003-05-21

"I ordered a Motherboard combo (MB,CPU,Fan) From CPU Solutions. When the package arrived the cooling fan was not in the package. As has been the problem with other online suppliers I was prepared for a long up hill battle. ALAS not with CPU SOLUTIONS. One phone call and I was assured said fan would be in the mail "TODAY". I backed up the phone call to customer support and with in 8 hours received a reply/sppology and more reasurrance the fan was in the mail.
This cumpany has it together. You get a warm and fuzzy right from the beginning. There are cheaper places but are they there or speak english when you need them? Buy from these guys!
"

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Is committed to quality products and services
Is consumer focused
Is trustworthy
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

ezy
5/5

2003-05-08

"I ordered a motherboard from CPU Solutions via their website late on a Sunday evening and was nicely suprised finding it on my door steps the following Wednesday after work. I had some trouble with the BIOS settings and thought I had lost the mobo in a matter of 10 minutes from installing it. However an email I sent that evening was promptly answered the following morning with instructions on how to solve my troubles. After following the technicians instructions on setting the jumpers according to my CPU the computer booted up into the OS. The email response time from their technician Bo was within 5 minutes of me sending them and helped me out tremendously. I will certainly use this company in the future and appreciate the swift help and knowledge Bo provided. I would recommend CPU Solutions to anyone looking for fast shipping times and friendly and knowledgeable technicians."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Being easy to reach
Making decisions on their own
Being knowledgeable
Resolving problems
Being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-05-03

"I bought a motherboard, cpu and memory. I ran into a memory problem and their tech support was pleasant, patient and helpful in finding the cause and exchanging a part.
I was very pleased with the service.
"

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Overall product shipping and delivery process

5/5

2003-04-18

"Great company. Good value. Quick shipment. Will buy from them again."

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Overall product shipping and delivery process

5/5

2003-03-29

"Very pleased and happy customer! Ordered Gigabyte GA-7ZXE mobo,AMD Athlon XP 1800 CPU(combo deal w/cooling)and super-sized case. Had emails within 1 1/2 hours w/order notification and the fedex tracking number. Everthing packaged safely. The only complaint is the FedEx Ground delivery system. Package could not be held at FedEx terminal as I had hoped & wanted. But that's not CPU Solutions fault. EXCELLENT COMPUTER PARTS COMPANY!!! Will buy from again in the future!"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2003-03-16

"Very professional, ordered an ASUS motherboard which was about $10.00 above the least expensive on pricewatch.com however service was prompt (I received the FEDEX tracking # within hours)and the card was packed and worked very well. I would order again.."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
N/A
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
N/A

5/5

2003-03-15

"CPU Solutions staff,

Well, once again you all @ CPU Solutions have amazed me once again with your excellent and speedy delivery. As a reseller it's sure is hard to find a company that has decent prices for quality merchandise. When you get it, works and if you need to return it, you can. Most of the time when I place an order by the next day I already see that it's on it's way even with reg. ground service. I could go on and on but I won't so in short just want say thanks for making my purchasing nightmare a pleasure.

Sincerely,
X -Treme Solutions
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-09

"After having ordered form many order online companys andhaving many problems with delivery and Returns it is very nice to find someone that was quick to fix a problem with out a big deal. prices are good and service is great! Will continue shopping with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own

5/5

2003-03-08

"I have ordered many times and always had good service. The have good people in sales & support. I have recomended them to many of my friends and all have reported back that they got great service."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Being easy to reach
Being knowledgeable
Resolving problems
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-03-05

"I shop in the madison area a lot for computer parts and I really like their selection as well as their prices. Customer support is good and friendly. If they had the inventory of someone like Tiger direct they would be awesome. Still , they are a really good find."

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Pricing of products and services
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Is committed to quality products and services
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Likelihood of customer recommendations
Overall product shipping and delivery process
N/A

5/5

2003-02-25

"Very friendly, very helpful, always my first choice for hardware purchases, great tech support. They may not always have the lowest price but the service makes all the differance. they really help me keep my customers happy."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Making decisions on their own
Being knowledgeable
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-02-05

"Don't remember how I found their site, but prices were reasonable and I was going to be in their area, so e-mailed and asked about order pickup instead of shipping. Got an e-mail next morning that said OK, just call the order in at least a half hour ahead. WOW! Only a half hour!! Place the order a little after 9am and everything was ready when I aarrived around 1pm. No hassles, no waiting. Asked the person behind the desk about a couple of other items I had been thinking about and was give very knowledgeable, complete answers. Will definitely order from them again. All items worked great."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-01-15

"Well lets say the price were kinda of booggy. Well i bough a althon 1700+ a retail box for 79 and the oem were 69 So i decide to order it i went to surff to another site because i was happy i got what wanted. I checked off different sites like www.newegg.com the price WERE lower then CPUsolutions.com Like the althon 2100 were 80 bucks had me dissapointed . The order Confirmation were good but the only problem was that the Second of the email of the tracking order was kinda of bad the subject of the email was called "no subject" . But the tech was very good. I was on the phone with some customer serivce guy because i had shipped to another destination be side of the billing info. The customer service person had called my house and lefted a message saying, the shipping did not existed. So i called back and wanted to talked to the person of the customer serivce that lefted an message of the email the Guy was very nice was poelite and had to get everything stright done. So he had to called credit card authorization (for secured frud reason) next to 3 minute called back and said "every thing is ok i have contact the credit card authorization and were able to shipp it" then hanged up.I was happy that everything went well "

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Likelihood of customer recommendations
Overall product shipping and delivery process

5/5

2002-12-07

"The motherboard I bought from CPU
Solutions 6 months ago developed an
IDE channel problem, and Bo at tech
support was very helpful trying to
diagnose it. He quickly responded
with a RMA number when we couldn't
make headway on solving the problem.
This company was much more helpful
and gracious than the motherboard
manufacturer, and my problem was
solved with a minimum of hassle.
Light years improvement from my
last computer part failure disaster
because I looked here first to find
a company that had good ratings on
dealing with problems. Thanks,
Reseller Ratings!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being easy to reach
Being trustworthy
Being knowledgeable
Resolving problems
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-12-03

"Bought a barebones system - when it arrived it didn't work and I had to return it. Technical support was absolutely SUPER. Bo Brancy did a great job of jumping into the problem and resolving it in a most expeditious and efficient manner. More than that the manner in which I was kept informed virtually every step along the way impressed the heck out of me. Needless to say when you receive an RMA on a Friday noon and get it turned around by the following Tuesday - that is SERVICE. I will DEFINITELY come back to CPU Solutions for all my future upgrade needs."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability