"I love the school. My only recommendation would be that email communications from the school about upcoming activities be more thorough. They are often written in a way that assumes the reader has experienced the event before leaving newer families with questions about The Who, what, when, where, why, and how."
"This school has provided my child with exactly what he needs. After a long day in Kindergarten, ChildTime has been a great place for him to unwind and decompress through play, arts & crafts, and interacting with friends."
"My child loves attending Pre-School at Childtime Martinez. She is engaged warmly by all staff; even those who are not her teachers. I wouldn't have her attend anywhere else. Thank you for being part of our family."
"Our experience with the school has been extraordinarily positive. There are lots of activities to involve families and the community, the teachers and staff are warm and inviting and I feel genuinely care about my child. This isn't just a place to watch my child. They involve him in play, activities to build motor skills, art projects, socialization, and much more on a daily basis."
"I don’t ever feel nervous or anxious about whether or not my infant is safe when he’s at Childtime and I know he is being nurtured and encouraged to develop by qualified teachers and staff who clearly love what they do."
"There have been a few situations that irked me and each time I brought them up, there was a general sense of nonchalance from the upper-staff that bothered me to the point we considered leaving. We even had several un-returned phone calls. We ultimately stayed because the room teachers are so loving and fantastic with my kid."
"I have nothing but good things to say about this school. I've had children here for a total of over 9 years at different times."
"We are grateful for the staff at Childtime for consistently providing a safe, nurturing environment and a high quality early learning curriculum. Our daughter started there as an infant and each classroom and teacher was outstanding, as she has progressed in the school. Friendships have blossomed, both among classmates and parents. In particular, we like that Childtime is not about prestige, but rather is focused on developing socialized, prepared learners for when they step up to the elementary grades. I whole-heartedly recommend this school and thank the impassioned people who make it possible - parents, teachers, and a very special director."
"I have had a great experience so far. There have been a couple minor issues with other children but they are infants. The staff responded to my concerns and took the appropriate course of action. I feel like the staff also remains professional under pressure. Recently I witnessed another parent berating a teacher in the morning and it was entirely inappropriate and his tone wasn’t very respectful. The teacher handled it well and calmly tried to address his concerns. The bottom line is that I feel my child is receiving excellent care from nurturing, well qualified staff. I love seeing him on camera having such a great time or being so well taken care of when he’s not in a great mood. I’m a first time mom and I don’t feel nervous now leaving him there for the whole day."
"It’d be nice if you shared the results or these surveys or what you’ve done with the data otherwise these are just pointless exercises for parents to complete"
"Teachers were significantly more interactive last year. Much better experience than this year."
"Good facility, staff needs costumer service training- director is missing good communication skills"
"We love the development our child has experienced being at this school for 3 years. Along with the education she receives, we feel she's socially and emotionally aware. We have a feeling of ease knowing she is safe and cared for. We also love the level of transparency the center provides with use of video and daily update Apps to know how she is doing during the day."
"I really want to like this school, it's clean, big, the curriculum is appropriate. However, I almost never get to speak directly with the teachers that care for my daughter. I have a 9-hr job and drop off my daughter just before the toddler teachers start their shift and pick her up just after they end their shift. So if I ask how her day has been, or for an anecdote or story, I inevitably am told, I don't know I've only had her for twenty minutes. If I need to communicate with the teachers, I have to do it through the center's director who I have a really hard time trusting. During our initial interview she complained about overinvolved Mom and apparently I got put into that category for complaining about the sunscreen policy because the director never speaks to me unless I initiate the conversation and, while never rude, is certainly never warm or engaged. I definitely feel like the needs of me and my daughter are not being met."
“Thank you for reaching out to us - we understand your frustration in the matter. Please reach out to our Customer Support Team at 866-244-5384 so we can help you with your concerns.”
"I have only had positive experiences with the director and staff at the school. I recommend it to my friends also. It is a nurturing learning environment."
A rep from Childtime - 6635 Alhambra, LearningCareGroupCL, has responded:
“We are sorry to hear about your recent experience. We strive to maintain the highest quality of care and customer service, and we'd like the opportunity to learn more about your experience. Could you please contact our Customer Support line at 866-244-5384.”