"I have been in sales for the past 14 years and it’s uncommon in today’s world to find companies or individuals that really make it their goal to make customers happy. I wanted to send over a quick note of thanks for how Canoga's sales team handled my purchase and unfortunate problem with a rebate.

My aunt visited with us this past Christmas and had her brand new Canon Digital Rebel XT with her. I had been thinking about upgrading our point-and-shoot camera to a digital SLR. After seeing hers and other friends recommending it, we decided to buy one. I looked online, specifically on eBay, and came across Canoga’s online store selling a 3-item package eligible for a substantial rebate from Canon. After doing some checking of reviews, I felt comfortable enough to contact them directly. The salesman I spoke with, Derek, was very friendly and knowledgeable. I asked about many things (I’m a very novice photographer) about the camera and attachments. Finally, with Derek’s help, I decided on a Rebel XT, printer, and zoom lens (that would work with the rebate) and memory card. The transaction was very smooth and made me look forward to doing business with them again.

Finally, after 3 months of waiting for Canon’s rebate (and 2 calls to ask about a discrepancy of the online rebate info with the amount I expected to receive), I got a check for $105 less than expected (and promised by Canon’s phone reps) with the rebate program. Canon, unfortunately and although I was told twice that the amount would be corrected to $285, is not willing to honor it after all.

Today I called in and spoke with Chris about my dilemma and also more questions about a lens upgrade. Although I feel that the Canon rebate people aren’t willing to fix the issue, Chris offered to meet me half way. I’m so happy that I chose Canoga to buy my camera from and truly appreciate the amazing customer service. It’s nice and refreshing to find that, yes, there are still great businesses to buy from. Many major corporations should take notes from them.

I look forward to one day upgrading my lens to a really great one. There is no doubt where I will go for it. Thank you!
"

"Did LOTS of research before buying several thousand dollars worth of camera equipment. There a lot of bad guys out there, so you have to be careful! Canoga camera was recommended by a friend and they had the lowest legitimate price of all the on-line stores on just about everything I wanted. Derek Gross was very helpful and provided excellent service - please ask for him and tell him I sent you! All items were in-stock and I received them in 3 days! It's nice to have a west-coast alternative for those of us not in the east! "

"We found the customer service at Canoga Camera to be exemplary. We found the store on e-bay, and noted that we could pick-up the merchandise. Upon arriving at the store, we found a thriving business that definitely puts the customer first. They carry all of the best camera equipment. This past week we ordered more items late in the afternoon. They shipped the same day anyway. We were thrilled to receive the items the next day.
This is truly AAA quality service.
"

"I've been a customer here for years. I like the expert advice I get, the personal attention and the friendly service"

"Lens was shipped the same day I ordered it. Well packed, received in excellent condition. I would definitely buy from them again. "

"I ordered the canon 10-22mm lens and hood from them late on Friday the 31st, and recieved it today, Wednesday the 5th. Prices were good, and the shipping was very quick. They included a lens cleaning cloth for free also. I will be a repeat customer. "

"Good Email help and quick order confirmation and same day shipping...It does not get much better than that.
I was more than a little hesitant as they had a lens no one else had, which made me suspicious but there was no problem at all.
Lens received and working properly....their method of shipping could be better for us on the east coast..But I guess that was my fault as I did not upgrade the shipping."

"Seller was informative and did not try to hard sell me additional items. My D70S and accessories were received in a timely manner. Very happy with seller, will purchase from them again."

"Canoga has been a great retailer for me for over a year now. They most usually have the lowest "legitimate" price out there, and they constantly monitor other suppliers to make sure they are competitive. They are flexible to work with and have provided great return service on items that haven't worked out for me. If you need photography equipment at a great price from a trusted retailer, see these guys."

"The memory card arrived within expected time. Good ordering process. Will shop again!"

"I ordered a Canon 30D body. Received box from UPS in great condition, but the Canon box inside which contains the camera was smashed on one whole side like an accordion. I talked to Derrick and he stated " This is the way they come from Canon, just send it back ". He did not seem to care that my camera was sent out in this condition in the first place. I then talked to Chris the owner who was very nice and offered a full refund including the shipping there and back. This was very nice of him. However, sending a 1.400 camera out like this in the first place was not very nice. A little crinkled corner I can accept, But this is beyond a bit crinkled ."

"Great folks to deal with. Derek & Eddie were professional and friendly to deal with, NOT PUSHY!
Price for a Nikkor 18-200 AF-VR F3.5 was the best around. They appear to really work at maintaining their good rep, and it shows. Buy with confidence (And NO, I have no relationship with this company)..."

"Excellent service! I ordered the Nikon D200 kit, SB-800 flash, MB-D200 battery pack, EN-EL3e battery, Nikon Capture 4, and Lexar 2GB 133x CF card. I received a call the following day (Saturday) and was unable to return call until the following Monday. I thought it was the dreaded follow-up sales solicitation from one of those crooked rip-off companies, but it turned out to be a polite representative asking me to confirm the transaction with my credit card company due to the very large amount of the purchase. The battery was listed as out of stock and while I was confirming the transaction Canoga ran out of stock on the D200. Since I picked Canoga because they were one of the only Nikon Authorized companies with the D200 in stock I was concerned that the hold-up would cause the camera to get back-ordered. I received the package on Wednesday and to my amazement EVERYTHING was included on the order and it was all new, fully equipped Nikon USA equipment (I checked with Nikon) with full USA warranties. They even held the camera until I confirmed the transaction with Discover. Now that's service that you can really appreciate. Excellent job, Canoga!"

"I have been burned often enough by online merchants and eBay when it comes to camera components that I want only the most reliable and recommended merchants. Until now, the only merchant that satisfied these criteria was B&H Photo in New York. But Canoga Camera can take its place as an equal. I'm a Nikon user, and it is important that I buy from an authorized dealer. Canoga has great products, good prices, courteous and helpful staff, excellent e-mail communications regarding order confirmation and shipping updates. I give them 5 stars across the board"

"What a tremendously pleasant buying experience.
Because of the high value of my order, I was contacted by Derek to verify my credit card information. Within a matter of minutes I received my tracking number for the shipment. Three days later and my lens was delivered, packed securely and in pristine condition. Canoga has made a customer for life."