"In the span of about 10 days I have made three online purchases from Canoga Camera and have been absolutely satsified! Derek Gross, with whom I have been dealing, was very helpful and courteous. When the Sigma lens I wanted was found to have been supplanted by an updated version, Derek made sure I knew it right away and helped me make an alternative selection. Each purchase has arrived in a timely manner and the packaging was more than adequate. I intend to make all further purchases, to the extent possibleand under the current circumstances, from Canoga. I would encourage others to do likewise."
"Canoga Camera provides excellent customer service. I dealt with Derek Gross who was as concerned about my order as I was. The 300-800mm zoom Sigma lens was delivered exactly when he said it would. He even called me back with answers to my questions about accessories for the lens as well as to keep me posted about the delivery status. In the future I will look no where else but Canoga for my camera gear. These folks know what they are doing and they enjoy it as well. Thanks Canoga and Derek, I'll be back.
Ray Christian in New York"
"Canoga Camera continues its fine combination of price, service, and knowledgable staff. I wouldn't hesitate any purchase in the future."
"Canoga Camera offers excellent prices and good customer service. As stated (and if in stock) If you place your order by 3 pm your order will be shipped that day.
I have dealt with Canoga Camera for over 2 years (with many individual orders) and have never had a problem with a single order. Derek Gross (the salesman I deal with) is very knowlegable and always available to answer questions. Derek follows the orders from start to finish. He has taken the time to call when I ordered a camera bag (ordered black) that showed stock and happened to be out of stock to see if I wanted to switch to another color or wait for the restock.
Over the last two years I have ordered several cameras, many lenses, several cases and tons of small odds and ends all without a single problem on any order. When you do place an order you can count on an email the same day the order is shipped letting you know your order is on the way, with a tracking number to follow it to your door.
Canoga Camera is a great online camera store with great prices and great customer service, a gem among so many lumps of coal."
"Another boring transaction. Research product and price, order from cheapest RELIABLE seller, 3 days later enjoy product."
"I placed an order for a lens from Canoga Camera on the night of July 4, by 12pm on July 5 I got a call for verification, by that night I got a tracking number and by July 7, the lens was in my home from CA to NY in 2days. Their service was outstanding, they don't hard sell when they call you for verification. I am very pleased with this purchase. I ordered a Canon lens from them, the lens was packed in it's original box and placed in another box full of styrofoam peanuts, it was very well protected. I would definately order more equipment from them."
"Another small but excellent online camera store. Very good price, fast shipping, definitely will do business with them again.
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"I purchased a Canon XL2 for the best price I could find. I spent many hours looking for a better price and better service. In the end Canoga Camera had the best price and the best customer service available. I dealt with Derek Gross who was courteous and respectful as a sales person. He is very knowledgeable about their products and thoughtful of the customer's needs. Highly rated seller, buy with confidence."
"Great service- I ordered on Saturday evening (5:50 pm) and received it on Tuesday! Unbelievable! Exactly as ordered, exact price- perfect- not grey market."
"Good prices, good service and fast shipping. Received my package in 2-days, my lens was very well packaged and arrived in perfect condition. Will order again."
"Good experience overall. I bought a 50mm F/1.8 Canon AF lens; the website was easy to use. I didn't have to do a "confirmation" call for any upselling; the lens was shipped UPS the day after I ordered. It arrived 3 days after the order was placed, well packed in a sturdy box with ~4" of foam chips all around for padding. The lens is new, in the retail box, not grey market; it's a gift so I can't comment about whether it works or not, but it looks fine. Can't complain at all; I'll do business with them again."
"Another smooth purchase from Canoga. Each time I order from them they continue to prove to me why I should keep coming back. Don't bother with those Brooklyn scam stores when you can actually get the product from a great place like Canoga."
"Excellent. I ordered the my Sigma Flash on Monday and received it on Wednesday. The item was a fair price with great service. "
"I live in Costa Rica & my wife was in the US for a limited time. I ordered a hard to get lense that was out of stock, hopping to get it shipped to my wife in the states before her return to CR. After explaining my situation I asked to be kept informed of my order status. Derek Gross did just that, letting me know he was aware of my situation & would keep me on top of things. I was contacted at every step of the process & my wife received the lense in plenty of time. With other vendors that I have dealt with getting an update on an order status was like pulling teeth, so this "excellent customer service" was very much appreciated. I now have some accessories to order & wouldn't think of using anyone else."
"I recieved my Order this afternoon, friday June Tenth. I placed the order on Tuesday evening and elected to ship my order with 2nd day air. The picture of my order on the website was out of date, but I placed a call to the store to verfiy I would be getting the second generation of the product, not the first generation which was pictured. Eddie confimred I would be purchasing the second generation product and he was right. I did not get an E-mail confirmation that my order shipped. If not for me having called Wednesday evening and speaking to a staff member, I would not have known my order shipped or what the tracking number was. I would like to see and E-mail confirmation of the shippment and tracking number. Overall, the product that I ordered came on time, the price was the lowest I have found online for a brand new item, and all appears to be well. The store reps that I spoke to were kind and knowledgable and I was never on hold for longer than a minute. I have enjoyed this transaction. Will definitely consider this store for future purchases."