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Product & services pricing
4.70/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.68/5
Customer service:
4.68/5
Return/Replacement policy:
4.84/5
Featured Review


Verified
5/5

2023-06-11

ACW ordering

"I have never made a purchase of something this heavy big and bulky over the internet. I was very happy at how fast the product arrived at my home. There was no damage to any of the flooring and the pallet looked pristine. I am very happy with the entire process."

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Verified
5/5

2023-06-09

Quick response and service

"They contacted the flooring manufacturer and made sure the floor I chose was in stock. They had it ordered and shipped very quickly and at a price that was $2.00 a square foot less than my local store."

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Verified
5/5

2023-06-08

Five Stars All the Way

"Excellent customer service. Quick Shipping. Easy Contact. Greg was easy to work, knowledgeable, and professional. I wish all vendors were like this. Thank you for the positive experience!"

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Verified
5/5

2023-06-05

6th Purchase

"We have purchased 6X with them. Excellent service and communication!"

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Verified
5/5

2023-06-03

Pleasure to do business with

"We knew what we wanted and found it was particularly difficult to find anyone who would tell us how much shipping was -- even to buy it locally. Their product and their shipping were both very reasonable, the product arrived maybe 7-10 days later and the shipping company was exceptional. The product was well packaged and in great shape. "

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Verified
5/5

2019-09-14

A 5 star because of Mike S ext.104

"exellent service and product knowledge again !!! Thanks Mike"


Verified
5/5

2023-05-27

carpet tile

"great price and customer service was very helpful. "

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Verified
4/5

2023-05-27

Great customer service with American Carpet but delivery service was a different experience

"American carpet was great to work with thru the whole process but shipping service was another matter. I explained to salesman at American Carpet that I was in a very remote area with a road leading down to my home being too narrow for a semi delivery so he gave me the number of the delivery service so I could talk to them directly. I explained the situation to them and they said that it could be delivered in a large truck but not a semi. When I got the notification from them that it was going to be delivered they said the truck was too big and that they would just drop it at the beginning of my road. I am 71 years old and had no way of getting it down to my house so I asked them to deliver it to my nephews home instead. They said that would be no problem but...
the delivery service then charged me a ridiculous amount of money because I changed the delivery address. So when scheduling your delivery, be aware of the double charging that could occur from delivery service.
This was not the fault of American Carpet which provided top notch customer service from beginning to end. Thank you.
"

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Verified
5/5

2023-05-19

Shaw LVP

"Ben was very helpful and knowledgeable. Their prices were fair and transaction was easy. I would recommend them."

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Verified
5/5

2023-05-19

Great Customer Service

"Greg Renz was so helpful and responsive, I couldn't have asked for a better representative. The carpet tiles came in a timely fashion and were exactly as described. "

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Verified
5/5

2023-05-18

Carpet squares

"I ordered carpet squares and am very pleased by how easy they are to put down and how good they look."

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Verified
5/5

2023-05-10

2ND PURCHASE

"As with my first, the second was also great customer service. Easy to do business with and provides a good product. Checked a couple of places on price and American Carpet Wholesalers was competitive. Would highly recommend you check them out."

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Verified
4/5

2023-05-10

Great Price, OK Service

"I tried to get some samples sent to me but was never able to. In the end I got samples from another company. I ended up going back to ACW because the price at the local place was $2/sqft more expensive and they wouldn't come down.
The other thing is that I was told that I would be informed when the product was coming so that I could schedule delivery, and then one day I got a call from the driver saying that he was 20 minutes away.
"

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Verified
5/5

2023-05-08

Great referral!

"Not familiar at all with American Carpet Wholesalers. We were referred to you by our commercial carpet installer based as a great source for a large selection of high-quality carpets at great prices. Exactly what we found - great experience!"

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Verified
5/5

2023-05-05

Hardwood Flooring

"Called, was treated very curtious. Had a fast turn around on our order. Very pleased on the delivery!"

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