ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.67/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.70/5
Customer service:
4.70/5
Return/Replacement policy:
4.84/5
Featured Review


Verified
5/5

2021-09-15

Wide selections, Prompt delivery

"The Website was easy to navigate, has a wide selection of flooring products, the online request was answered in a timely manner. Purchasing transaction was easy, delivery was prompt and on time."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-15

Amazing!

"Site was easy to navigate and materials are exactly as the pictures show. Sales rep on the phone was very knowledgeable and helpful in setting up my order. Associate who assisted in my pick-up was also very friendly and quick."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
3/5

2021-10-15

Long delays and little communication but ok in the end

"There were a lot of delays with this order. The website said it would ship on a particular date and after placing the order, we received a call that it would ship a week after that date. It actually did not ship out until a week after the revised date (so two weeks after the website said it would ship). I also sent emails during this time to get updates and they went unanswered. I did eventually get a call back and the person I was trying to contact had been out of the office (totally understandable but an "out of office" reply email would have been helpful). I understand the current issue with shipping delays and that they had to have this manufactured rather than it being in stock but better communication surrounding this would have gone a long way. We did eventually get the carpet and the product was exactly as advertised. Overall I would use American Carpet Wholesalers again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-15

Quick Shipping

"Great product and fast shipping...packaging was very secure"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-15

Great place to buy carpet

"We have purchased several times over the years from this company.
Each time we have had personalied and informative helpful service, they are knowledgable about their products. Their prices outshine their competitors.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-15

Great Service

"First time buyer and sales associate was great by sending LVP samples to our home for viewing before purchase. He suggested one we never considered and we ended choosing that design which was awesome."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Pricing of products and services

Verified
5/5

2021-10-15

Carpet squares for commercial office

"We needed durable carpet squares for our office that was of higher quality than the big-box hardware stores, and more affordable than the brand labeled carpet stores. ACW quickly provided several carpet samples so that we could verify color and quality. After our order we could track the shipment easily and it was promptly delivered. We received what we expected and at a good price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-15

Adhesive purchase

"Very professional. Only problem was FED X who lied on the delivery time which was set for Thursday and then Friday and then after multiple phone calls and reviewing their system. It was pushed out to Monday but it went well and is being used today. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2021-08-16

Great Service!

"I have used American Carpet Wholesalers many times. Always a great experience. Highly recommend."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2021-10-15

Wood Do it Again

"Working with Greg from Carpet Wholesalers has been so easy. I have been looking at the LifeCore hardwood floors for months trying to decide what to buy. Every time I called he remember me and was always willing to help. The product arrived in perfect condition and looks great. I look forward to using Greg again to buy more wood. Thank you."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-15

Constant communication and service

"I am a repeat customer. All online ordering and communication was respectful and timely. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-15

Awesome experience!

"Greg was great to work with! He was very responsive to inquiries about pricing and when I submitted questions via email. The flooring was a little late getting to me, but that is on FedEx. Everything happened just the way Greg said it would with what American Carpet Wholesalers had control over!

The flooring is exactly what I ordered. It was wrapped securely on the pallet to prevent damage.

I received better service from ACW than I did with local store I had worked with for over three years! I definitely recommend them!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-10-15

Communicates well! Great to work with.

"Great product at a great price. But it goes beyond that. They intentionally reached out when the product was delayed in reaching them due to shipping issues that were beyond their control. They were very up front with what to expect and easy to work with. Great company to work with and would definitely do it again! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2021-06-15

Transparent Process

"This is my 5th time reordering through American Carpet Wholesalers, and I'll come back for a 6th."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2021-10-11

Great Price - Quick Shipment

"Not only was the purchase an easy and economical experience, the shipment of a sample was accomplished in 5 days from order
to delivery. My only complaint was the expensive shipping - $200. Still - when added to the bargain price on the carpet, it was completely acceptable.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges